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Navigare Yachting • TROGIR, Croatia

Donji Seget, Croatia
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About Navigare Yachting • TROGIR, Croatia
Sailing the Adriatic Sea and the 1000+ islands of Croatia is one of Europe's best kept vacation secrets! There's no better way to explore the beauty of the region and live a true holiday adventure than by boat, and Navigare Yachting is here to help.
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Navigare Yachting • TROGIR, Croatia
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KTK wrote a review Jul 2022
1 contribution
All yachts leave every Saturday by 5PM and return Friday by 6PM. We were first told our boat would be ready by 4:30. Then 4:50. Then 5:15. By 5:30 when we ventured to ask again we were told off by the surly staff for asking. Staff person claimed rental check-in begins at 5PM (clearly a lie based on a dozen previous rentals with other companies). Blame the customer for asking a question, browbeat them into submission, appears to be the service mentality adopted. A large group of more than 50 boats was being serviced the same day, so best we can tell they de-prioritized on the one-boat rentals in favor of the group. Will sail in Croatia often but will never use Navigare again.
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from marylineoshea, Guest Relations Manager at Navigare Yachting • TROGIR, Croatia
Responded 3 days ago
Dear guest, we appreciate you taking the time to post your review. We are sorry to hear you had a disappointing experience. It's vital to us that our customers are thrilled with their sailing holiday, so we're disappointed too because we did not provide our usual high service standards to you. We would like to make sure that this concern has been handled properly. If you haven't done so already, may I please ask you to contact us with further details about your charter so we can better understand where you feel we fell short. Please contact your booking agent or email us at charter@navigare-yachting.com, please make sure to include your booking reference number. We're grateful and proud that you've selected Navigare for your sailing charter, and we'd like the opportunity to resolve your concerns and earn your continued trust. Thank you for your time and we hope to hear from you, Sincerely, Team Navigare
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Arnold B wrote a review Jul 2022
5 contributions1 helpful vote
Sailed a new 50 ft catamarn from Trogir, to Skradin, then down to Dubrovnik via Solta, Brac, Vis,Hvar, Korcula, Miljet and Ston, Two week trip. Other than lack of wind for most of the days, this was a wonderful trip with breathtaking sites, the most beautiful clean, clear water, and great Croatian fresh food. The folks at Navigare were thorough, friendly, on time, and very professional. The client coordinator staff, especially Santaja, and Suzana are great to communicate with on WhatsApp. without question, we would use them again. Our Skipper, Ivan, was the best we have ever had on a charter, The 2022 Lagoon 50 has been cheapened and the layout is not passenger friendly. I would like to see Navigare offer Leopard boats as a premium selection.
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Date of experience: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from marylineoshea, Guest Relations Manager at Navigare Yachting • TROGIR, Croatia
Responded Jul 6, 2022
Thank you so much for taking the time to write this review. Will make sure to tell Santaja, Suzana and Ivan how happy you were with the work that they do! We are so pleased to hear that you had a great experience sailing with us. And thank you for your thoughts on Lagoon 50, we are sorry to hear that you did not like the layout of this yacht. We are not working with Leopard, since we are partners with Lagoon, Bali Catamarans and Fountaine Pajot instead. But I would recommend checking out Bali 4.8 for example! Would love to have you sailing with us again, perhaps in the Bahamas next time? :) With kind regards, Team Navigare Yachting
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Smosha T wrote a review Oct 2021
4 contributions1 helpful vote
We visited Trogir, landed on a yacht and were enchanted by this place.Interesting to see and visit this town
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Date of experience: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Maryline O, Director of Sales at Navigare Yachting • TROGIR, Croatia
Responded Feb 2, 2022
Thank you for taking a moment to rate your sailing experience with Navigare on TripAdvisor. We're grateful for your feedback and we are looking forward to seeing you sail again with us very soon! All the best, Team Navigare
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Ricardo Arango wrote a review Sep 2021
2 contributions3 helpful votes
I was with my family in August 2021 on the Waterloo catamaran offered by Navigare Yachting. The experience was very bad. The hostess did not have any experience for this type of trip, did not cook, did not clean and went out in the morning and returned in the evenings. The captain did not know how to connect the energy to land in any marina which generated an additional consumption of gasoline which we had to cancel (800 euros) and this was not in the contract. The dinghy was damaged for 4 days. The captain and the hostess consumed our liquor with a friend on a night we were having dinner outside. Finally, we paid for 7 nights of captain and hostess and they left the boat the last night. Worst experience we've had after having three very good previous experiences with other companies other than Navigare. The answer that Navigare gave was not satisfactory given that in the face of these facts his response was to offer us a voucher for 350 euros to use in a next trip with them, which we will never do again.
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Date of experience: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Maryline O, Director of Sales at Navigare Yachting • TROGIR, Croatia
Responded Feb 2, 2022
Dear guest, we're truly sorry to read about your experience, but we appreciate you taking the time to post your feedback. It is clear that the crew did not meet our standards. We strive to resolve every situation as it occurs with our guests directly at the base; if you're unhappy with the proposed resolution, please contact us with your booking ID and we can investigate this further: booking@navigare-yachting.com Thank you for considering giving Navigare another chance, we hope to hear from you soon.
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Lars U wrote a review Aug 2021
Gothenburg, Sweden63 contributions8 helpful votes
+1
It started in Seget Donji near Trogir with excellent service of the Navigare Team. The yacht Alice af Göteborg Oceanis 48 were clean and prepared for 2 weeks of lovely sailing in the archipelago outside of the Split – Trogir area. We visited Solta, His, Hvar and Brac. Our favorite ports are the winery of Zlatan Otok and Bobovisce but all places are of super quality and people are very friendly.
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Date of experience: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from marylineoshea, Guest Relations Manager at Navigare Yachting • TROGIR, Croatia
Responded Jul 6, 2022
Sounds amazing! We are so happy to read about your experiences, we love Zlatan Otok on Hvar! Wonderful to hear your great feedback, we cannot wait to see you sailing with us again. Thank you for taking the time to review your experience sailing in Croatia with Navigare Yachting! Smooth sailing, Team Navigare
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