My husband and I took a sunset sailing cruise with Captain Yannis and Paris, who were wonderful! The experience itself was perfect - the boat, the crew, the sunset, the food - we couldn't have asked for more!
Unfortunately, we ran into an embarassing misunderstanding regarding payment, which left a bit of a bitter taste in my mouth. I booked the cruise from home, corresponding with Lena. I gladly provided my credit card number, and I was told in an email that the credit card number was required immediately in order to secure our spot on the tour, and that the card would be charged on the day of our trip. After receiving that email I asked Lena if there was anything that I needed to bring the day of the sailing trip, to which I received no response. I assumed that my card would thus automatically be charged the day of the sailing trip, and that everything was taken care of. This was reinforced when we got on the boat and nobody said anything about payment. After the tour, we were about to leave, and Captain Yannis asked us for payment, while holding everyone else on the tour up. Naturally, I explained that Lena had said that my card would be charged on the day of the trip, and the captain explained to me that they cannot run cards based on the number. I wondered, then, why Lena had asked me for my Card Number and expiry date. Luckily, I had thrown my visa in my bag just in case, and after about 25 minutes of holding everybody up because the remote visa machine wouldn't work, we were able to pay and go home. Captain Yannis appeared frustrated, and my husband and I were upset and embarassed. I caution the company to explain that credit cards need to be BROUGHT the day of the trip, or at least take the time to respond to emails. Shabby service on the part of public relations, in my opinion.