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Calheta Touristic Promotions

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Calheta, Portugal
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About Calheta Touristic Promotions
Madeira Island Boat Tours: Whale Watching | Private Charter | Coastal Cruises | Sunset tours | Big Game Fishing Trips Come join us on an aquatic adventure!
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Calheta Touristic Promotions
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berniewalrus2 wrote a review Sep 2019
Wivenhoe, United Kingdom36 contributions7 helpful votes
Ah, you see we were hacked and lost all our data on a lot of bookings . Oh you wanted to go on 'Freddy ' the boat with a loo, but his owner is now using it as a fishing boat again.( owner of boat son of company owner doh!) So we haven't got that boat, and we are not doing the whale watch and sunset cruise due to clouds. Now we left to get a beer in the bar restaurant , where advertising material for this company , shows the boat Milan , which is used for whale watching and sunset cruise. Hmmm. Why forget to mention it , and it has a loo. Can't review the trip , didn't get one . The moohpooh level was up there with Boris Johnson .
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Response from Tateana J, General Manager at Calheta Touristic Promotions
Responded Sep 27, 2019
Good afternoon Mrs Bernie, First of all we are sorry this has happened to you. Second of all, we are sure you have the wrong bussiness. We do not own no boat named "Freddy" or no boat named "Milan! We do indeed do fishing trips and whale and dolphin watching tours. For whale and dolphin watching we have our eco friendly boat Nautipos and for fishing we have our Freed em boat. If we cancel a tour, we do call clients atleast 2 hours before to try and book for another day or we a 100% refund back ! Once again, we are sorry you experienced this. We have no record of you at all. If you really did come to your bussiness please email us or call us so we can resolve this missunderstanding. I do not understand this review completely.
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Jacq l wrote a review Sep 2019
Manchester, United Kingdom2 contributions1 helpful vote
We have just got back from a fantastic tour with this company. The manager at the kiosk was very friendly and informative. Franki the captain was great...we saw a couple of sperm whales and then got up really close to a mother and baby bride whale..incredible.we ended up having a 2 and half hour trip instead of 2 hours as we found the last whales quite late...very kind of Franki not to rush back. What struck me was the care Franki has for the environment..from treating the whales with care to picking up plastic floating in the sea. I often feel sea sick but didn’t at all on this boat. It was great fun and would highly recommend this company. They don’t take credit cards so make sure you have cash.
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Date of experience: September 2019
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Ava Maria wrote a review Aug 2019
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I am specheeless. I was walking through the harbour and from all the stores, Tateana was the only one who cared enough to give me informations. She is the most gorgeous and nicest employee I've ever encountered. She explained everything and was so enthusiastic about her job. We broke a whale and dolphin watching tour at 11a.m with Captain Franki and Zane. It was the best day of our lives! We saw a group of sperm whales, dolphins and two turtles!! We were speechless! Captain franki is very knowledge and he answered all the questions we asked! We were shocked when he started talking to the dolphins and how he interacted with them! Captain Zane kept talking to us the whole tour, such a passionate for the sea! Also they send us all the photos and go pro videos of our tour! A huge thank you to this team for making my and my kids holidays the best! We will be back!
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Date of experience: August 2019
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Response from Tateana J, Manager at Calheta Touristic Promotions
Responded Aug 28, 2019
Thank you so much for your great review. Our crew is aimed to make all of our guests extremely happy with your service, so once again thank you for the great compliments on our team. It was a pleasure to have you on board.
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Agneta D wrote a review Aug 2019
Belgium4 contributions2 helpful votes
Great experience. staff was very friendly and the captain spoke Dutch :) Had a great time on the boat and saw dolphins and turtles.
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Date of experience: July 2019
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Response from Tateana J, Director of Sales at Calheta Touristic Promotions
Responded Aug 20, 2019
It was a pleasure to you have on board! Thank you for the amazing feedback!
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Nigle M wrote a review Jun 2019
Leysdown-on-Sea, United Kingdom11 contributions1 helpful vote
Saw dolphins, turtles & a whale , the trip was memorable & the captain was helpful & knowledgeable , overall a wonderful trip & highly recommend.
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Date of experience: June 2019
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Response from Tateana J, Manager at Calheta Touristic Promotions
Responded Jun 29, 2019
Thank you for picking Calheta Touristic Promotions to make your holidays a little bit more fun :) It was a pleasure to have you on board of Nautipos! We hope to see you soon!
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