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MTO Tour

San Antonio, Chile
About MTO Tour
Tour operator focused on small groups. Wineries, city tours, mountain, nature, transfers services....
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MTO Tour
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pekingduck69 wrote a review Jan 2020
Canada710 contributions187 helpful votes
We booked 3 tours with MTO via Viator. If you like reliable service I’d recommend steering away from this company. 1. Transfer from Santiago Airport to hotel: I had 3 times confirmed the flight arrival time and meeting location with the company, however when we arrived the driver was nowhere to be seen. We waited, kept looking and tried calling the company (nobody picked up after multiple calls). Eventually we had to find alternative transport to the hotel. Viator was good at refunding our money but nothing worse than arriving late at night to a new country with your transfer not there. 2. Wine tour to Santa Rita winery: Driver showed up 30 min late to our hotel for pick up. Again we tried to contact the company by phone and WhatsApp but no response... the tour itself was great. 3. Transfer from hotel to cruise ship: this was smooth, the driver was there right on time and there were no issues. If you think 1/3 is good, with no responsive customer service then this is a company for you. However if you prefer reliability look elsewhere. Chile is a beautiful country and I’m sure there are better services to book for transfers. Viator should find another partner.
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Date of experience: January 2020
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