Heaven Therapy

Heaven Therapy, Cullercoats: Hours, Address, Heaven Therapy Reviews: 4.5/5

Heaven Therapy
4.5
11:00 AM - 7:00 PM
Monday
12:00 PM - 7:00 PM
Tuesday
11:00 AM - 6:00 PM
Wednesday
12:00 PM - 8:00 PM
Thursday
11:00 AM - 8:00 PM
Friday
11:00 AM - 7:00 PM
Saturday
9:00 AM - 4:00 PM
About
We work hard to offer a fantastic service. It is unfortunate that we do get rare negative reviews, but we would ask you to make your own judgements and not those of other people. We offer the best massage, pregnancy treatments, Indian Head Massage, Dermalogica Facials, Gel Nails, Lash Lift and so much more at our Beauty Salon and Wellbeing Rooms in Cullercoats, North Shields located in the beautiful Cullercoats Bay, Checkout our website for more details or google heaven therapy
Suggested duration
1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.5
64 reviews
Excellent
56
Very good
2
Average
1
Poor
2
Terrible
3

jojo7171
Newcastle Upon Tyne37 contributions
May 2021 • Solo
I’ve been around a few salons in my time but today I got a back massage here and eyebrow wax.
Back massage left me feeling like I’ve got a new back and the eyebrow wax was the most pain free I have ever had didn’t even flinch. Felt safe Covid wise. Ladies do a great job all round.
Written May 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fantastic, thanks for your review of Heaven Therapy
Written April 3, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

jordianna
Birtley, UK16 contributions
Sep 2014
I booked 3 pregnancy massages on their (3-4-2 offer which is great value) then I gave birth before I had chance to have the first massage. They were so understanding and allowed me to change the dates to when it suited me and gave me post-natal massages instead. I had the last of my 3 today and loved every single one of them. I will definitely be returning and highly recommend to anyone who wants a personal service.
Written September 6, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

emma D
North Shields, UK1 contribution
Dec 2014 • Solo
Best gel nails around, always last 3 or more weeks! And much quicker to apply than shellac and other brands! SUPERB Service
Written December 23, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Helen R
2 contributions
Dec 2014
Unfortunately I have to agree with 82LouG. I had been for pregnancy massages previously and had always left feeling great and so chose there for a gel manicure as a christmas treat.
Very painful when cuticles were being done and I had to have a 3rd coat of gel when I suggested to the therapist that you could still see my nails through 2 coats. It seemed like she would have left them like that had I not said anything but she did however suggest she could do a third coat and was very amenable. It wasn't until I got home that I realised that my cuticles had also been gelled and the comment I received when I got home was "you do a better job when you paint your nails yourself!" You want to show off your nails, I wanted to hide them. I have managed to remove the gels but my nails are sore and feel paper thin ( they were buffed down A LOT). This is not something I have ever experienced with gels before. I hate complaining, but this is quite an expensive gel nail treatment at £18 and I feel really let down. Am sure management do too, as I am fully aware of the spa directors high standards.
Written December 21, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

82LouG
Newcastle upon Tyne, UK3 contributions
Dec 2014 • Solo
Very poor customer service. My mum went for a gel manicure, the manicurist pushed her cuticles about so much that they were bleeding and the gel polish was not applied neatly and was full of bumps. Spoke to the manager this morning after they eventually rang back and their response was that she should have said before she left. I'm sorry but people don't always feel comfortable doing that and we went back down to the shop an hour later to be told the manager would ring us - that was Friday and it is now Monday. No apology or offer of recompense, would not recommend at all.
Written December 15, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

felinegeordie
newcastle upon tyne52 contributions
May 2016 • Solo
Have been going to this place for nearly 2 years, and have had the eye package(eyebrows waxed,tinted and eyelashes tinted) with Rachel. I have also had gel nails done. All very acceptable. However this Friday I had the eye package done by Emma.I feel a sting as she was waxing, but just thought I was being soft. However over the course of 24 hours I developed 2 burns on my eyebrow, which are very noticeable, now scabbed over. I went in on Saturday morning and spoke to Emma(she was the only one in).She was apologetic and said would get the manager to ring me when he came in.He rang and would not accept any responsibility. Said it was "one of them things" which does happen sometime. I explained I was burnt, but he was having none of it. Would not accept responsibility or apologise. Whatever happened to customer satisfaction.? I cannot believe he was saying it was not their fault. He hadn't even seen my eyebrow. What would it have cost him to offer me a free treatment or other compensation. Obviously doesn't care about customer loyalty or satisfaction. Won't be going back
Written May 16, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sophie H
Newcastle upon Tyne, UK1 contribution
Jul 2014 • Solo
I came across Heaven Therapy when looking for a salon that does gel nail varnish not far from where I live, I thought I would try Heaven Therapy +but my god never again. I had my nails done on a Thursday night and by the Sunday they had all chipped ( I was told by the nail technician they would last 2 - 3 weeks) I rang the nail salon on the Monday and explained the situation , Alanna asked me to go into the salon and said she would have a look, which I did, I sat for 20 minutes waiting to be seen too to then be told the nail technician was fully booked that night and I would have to come back AGAIN another night , the receptionist booked me in for the following Tuesday (today) I went to my appointment at 17:30 to then be told I would have to pay to get my nails done again because " they are in such a bad condition" !!! I am shocked at the way I was treated, I would never recommend this Salon to anyone!
Written July 8, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sophie. when you called, it would have been impossible for you to speak to Alanna as she doesn't work Monday. Secondly, no-one, under any circumstances would ask a client just to just pop in We are an extremely busy practice and cannot accommodate walk-ins at any point and are by appointment only. Thirdly, when you came for your appointment on Tuesday, Alanna asked you to pay a nominal fee of just £10 – not the full cost, had you let her speak instead of storming off, you would have realised this was a re-apply of all of them, not just the chipped nails. All of our nail clients experience a long lasting effect from our polish, whilst we are unable to guarantee the lifetime of the polish (as this depends on daily activities and products used on hands etc as well as the general condition of nails, including the previous application of acrylics and if they are oily etc), we do have clients where they are lasting over and above 4 weeks – they only have it re-applied because of nail growth. At Heaven Therapy, we pride ourselves on customer service. It is regrettable that you are unhappy, but feel your review is very unfair, especially given, you were happy with the service, treatment and prior warning given.
Written July 10, 2014
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lee C
1 contribution
Jun 2016 • Solo
Booked in for a full body, 1 hr deep tissue massage. Not only did the masseuse think I was only there to have my back done, but there were dogs yelping in the parlour next door, which I hadn't realised was there. Seems very bizarre to have a dog parlour and a spa side by side. Anyway, won't be going again.
Written June 11, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tanya H
Newcastle upon Tyne, UK20 contributions
Jul 2017
Gorgeous gel extensions with an amazing range of colours all done by friendly staff. Couldn't have asked for better service. I'm definitely returning! 😊
Written July 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Angela R
1 contribution
May 2017 • Solo
I visit Heaven Therapy for a regular massage treatment every 3-4 weeks and have been going for over 1 year now. Staff are so welcoming, treatments are to an exceptional high standard every time ensuring I leave the treatment feeling better than when I first arrived! I have also had facials and nails here and again treatments are to a high standard and always really good value. I don't often leave reviews, but I read the previous review on here and thought it was important to let readers know how good this place really is. They even offer online booking on their website so you can book whenever you like and don't have to call them. HIGHLY RECOMMENDED!
Written May 21, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Heaven Therapy

Heaven Therapy is open:
  • Mon - Mon 12:00 PM - 7:00 PM
  • Tue - Tue 11:00 AM - 6:00 PM
  • Wed - Wed 12:00 PM - 8:00 PM
  • Thu - Thu 11:00 AM - 8:00 PM
  • Fri - Fri 11:00 AM - 7:00 PM
  • Sat - Sat 9:00 AM - 4:00 PM


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