Hello. Your review belongs to Izaña Observatory in Tenerife, but it has been posted on Temisas Observatory in Gran Canaria. Thanks.

We have welcomed 4.400 visitors only during last year, and consider ourselves professionals on this matter. If your safety were not assured, we would have cancelled the session and refunded all money automatically. We just asked visitors, including yourselves, to wear warm clothing as high winds were a possibility that night. In that case, one of the three parts of the experience (the observation from the dome) could have been replaced with another kind of observation or an alternative content, as stated in our terms of service. That's the only fact. In our opinion, the rest is just a dramatic interpretation of this fact. You were informed on the forecast, the alternatives, our cancellations terms, and a special compensation including free seats for another session. But you decided to reject all this while demanding a refund just two hours before the session. We found that unfair. We are sorry but we run out of options. As a matter of fact, that night 's session was held with no change at the end. It was windy but families were prepared, so our session went alright as usual.