Planet Play Ltd

Planet Play Ltd, Heywood: Hours, Address, Planet Play Ltd Reviews: 3.5/5

Planet Play Ltd
3.5
Game & Entertainment Centers
10:00 AM - 5:00 PM
Monday
9:30 AM - 6:00 PM
Tuesday
9:30 AM - 6:00 PM
Wednesday
9:30 AM - 6:00 PM
Thursday
9:30 AM - 6:00 PM
Friday
9:30 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 5:00 PM
Popular mentions

3.5
64 reviews
Excellent
18
Very good
16
Average
16
Poor
2
Terrible
12

Kazzabella B
6 contributions
Great for kids party 🥳
Nov 2021 • Family
Had my son's birthday party here. So easy, staff sorted out everything, really well organised. Nothing too much trouble and the kids had a ball. The party host was amazing and worked her little socks off! Would definitely recommend 👌
Written November 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Natasha
Manchester, UK153 contributions
Kids won’t be disappointed
Jun 2021 • Family
This is a great play centre and a decent size. Kids loved being here. I visited on Sunday and You get an allotted 1.5 hours, which to be fair was enough for my 2. It was very clean and tidy and the toilets were ok too.

I only didn’t give it 5 stars because there is a minimum spend of £5 on the card machine which I didn’t know beforehand. It also opens at 10am on Sunday’s not 9:30.
Has no issues with staff, they were all really nice.
Written July 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Stacey W
Rochdale, UK42 contributions
Poor customer service
May 2021 • Family
Appalling customer service, rushed to order food. Ordered 2 tuna and cheese toasties some chips and nuggets. Not sure why this took over an hour but thats not the issue, the fact that 10 minutes after being served our food we were rudely told the play sessions over and they need to clear the table. The kids food was too hot for them to even start yet!! I understand time slots cause of covid for the play area but food Surely there should be longer allocated given the wait time. Members of staff not wearing face coverings despite enforcing adults too! Rolling eyes at other customers looking at the menu cause god forbid they actually want to order food they like! Upon leaving another helpful member of staff asked what the issue was and actually apologised, that was fine. The play area in its self is great, just a let down by a few members the staff that clearly shouldn’t work in customer service let alone with children.

Unfortunately we won’t be returning due to the poor customer service. I will also say it’s highly priced. Most centres don’t charge for under 2s, we had an 8 month with us who I had to pay the same price as my 5 year old.

I’d advise parents to take the kids to jolly’s instead much better atmosphere, unfortunately they were fully booked today hence trying out here-never again.
Written June 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Janet P
Manchester, England, United Kingdom9 contributions
First visit
Jun 2021
First time visit today, really great for kids lots to do. We didn’t eat as we booked for 1.30. Our granddaughter loved it, we will definitely book again. Well organised and staff very friendly
Written June 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Catherine B
4 contributions
Horrible
May 2021 • Family
Prebooked and paid for a slot on the 27th may for 2nd June at 1:30pm. Arrived to be told I booked for 11:30am which my mum and I knew we hadn’t was seated at the back and then it took 30 minutes before someone came round to see if we wanted food and drinks. Have been visiting here since my boy was a toddler he’s now 12 years old. I have never had any problems but today was horrible.
Written June 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Leesa W
1 contribution
Don’t bother going
May 2021 • Family
Arrived and was greeted with, your child can’t come in... she was above the height, but we had two small toddlers with us too, but although we understood the restrictions, all staff including the manager were extremely rude to us! My daughter left crying, apologising to me for ruining the day! They wasn’t pleasant with her or us! Not one them spoke to my daughter to try and explain in a nice way to her about the situation, they questioned why she wasn’t in school, to which I explained it’s been closed (it’s non of their business why) prices were also expensive, especially with the attitudes of the staff there my daughter who has adhd and struggles with change, this was traumatic to her.... thankfully we found a play enter who greeted us with happy faces and was also half the price
Written May 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chris F
2 contributions
Planet play heywood
Oct 2020 • Family
Been coming here for years. Know times are hard at the moment due to covid but £15.5 for 2 kids to play for 1.5 hours is ridiculous. Won’t Ben returning
Written October 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Amy C
Heywood, UK1 contribution
Awful
Mar 2020 • Family
Shouldn’t even give this place half a star!!! Shocking this place been coming here years and used to be brilliant but went today and I’ll never go back here again was going to book my little girls birthday party but I’ll find somewhere better now the staff are pure rude and ignorant it states when you can order food went to order and what a surprise food orders had stopped for ‘THIS DAY ONLY’ early when it’s been happening every week stuck up staff and manager awful place now
Written March 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Julie B
Heywood, UK202 contributions
Saturday
Mar 2020 • Family
Been coming here for a years with my children when younger now with my grandson. They have now started charging for adults £1.00 per adult so it's cost us 8.50 coz myself husband & son & grandson here. On principal will not be coming again
Written March 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

None
1 contribution
RUDE STAFF!!
Dec 2019 • Family
Visited planet play today and was an absolute joke. The staff are soo rude we got asked to move tables so we did and then told my partner to remove his drink so when he asked why they started shouting at him infront of kids and other parents. She was incredibly rude and disrespectful and didnt listen to anything i had to say whenbi tried to speak to her she told us to leave after paying £5.50 for an hour and half will not come back here soo disappointed and im not the first one to say how rude the staff our its supposed to be a play area not a bull ring.
Written December 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 63
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing