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22Reviews2Q&A
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Great place to take the family for a day on the hill! Magic carpet and hill is great for little ones or those learning to ski
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As a beginner adult, I went with other people to be safe on the few first times down the green slope, which was well signed and well maintained. I also got excellent service and advice from the shop people. It is also reassuring to see the numerous patrols and instructors that
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Terrible experience at this highly unorganized ski resort. There was no help or guidance for beginner skiers. My family and I had horrible crashes into people below the ski hill as we were unable to stop and the bottom of the ski hill collides with people lining up to go up the
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Response from BrimacombeSki, General Manager at Brimacombe
Responded Jan 30, 2019
Hi DW557, Thank you for giving us the opportunity to respond to your concerns. The safety of our guests is our number one priority and as such, we have a number of policies and procedures in place that address the situations you’ve outlined above, including internal procedures for missing persons as well as, the Alpine Responsibility Code which addresses slope safety. We have spoken with key staff members who assisted in the search for your child, both in the Snow School and at the Main Office, as well as reviewed our security cameras. As what was communicated to you at the time of the incident, quite often the separation of a child and parent is a result of a miscommunication between the parent and the child in regards to the meeting location at the bottom of our trails. Our first concern is to gather all appropriate information regarding the last known whereabouts of the child and identifying clothing/characteristics. As the last known whereabouts of the child was in our beginner area, when notified, all available staff and supervisors at the Snow School checked the immediate and adjacent areas to the beginner run and ultimately, located your son and notified yourself and your family members. While this search was being conducted by Snow School staff, the main office was notified and proceeded to contact all lifts to monitor chairs and lines in their areas. When these situations do occur, we debrief with our staff and take this opportunity to further review our policies and procedures. In regards to your collisions with others on our beginner terrain, the line for the Magic Carpet is monitored and set up to avoid skier traffic. Large orange “Slow” signs are placed at the bottom of the run to remind all skiers and boarders to reduce their speed as they approach the line and the bottom of the run. In the interest of the safety of all our patrons, we do feel it is important to note that as per the Alpine Responsibility Code posted prominently throughout the resort, it is each individual’s responsibility to “Always stay in control. You must be able to stop, or avoid other people or objects” and further, “People ahead of you have the right-of-way. It is your responsibility to avoid them.” Lessons are also available through our Snow School, should anyone need assistance. We thank you again for allowing us the opportunity to respond to your concerns and we hope that you will return to the sport of skiing and snowboarding in the future. I invite you to contact me, should have any more questions or concerns and welcome the opportunity to speak to you directly. Mark Rutherford
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Lost my kid and staff refused to help look after I paid $300 nobody had the right training by letting a 5 yr old on the advanced hill by himself no adult beside him he said he was really scared if u go here don't trust none of the staff they are useless
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Use to come here with my kids, but Lakeridge was closer so been going there with the discount coupons. I recently came back and forgot what a great place Brim is. Its a very family oriented ski hill. The staff are what makes this places amazing. I've ski many places and hands
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Response from BrimacombeSki, Marketing & Communications Coordinator at Brimacombe
Responded Jan 22, 2019
Hi Quakabee, thanks for your review! We're glad to hear you have had a great experience at Brimacombe. We hope to see you back on the slopes this season!
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