Sally B London Dear Francesca, I'm very sorry that you felt this way, but in a way we were very much hoping you'd contact us as there was a great amount outstanding on your bill (despite us recompensing you for the mistake on the pizza) owing to well over £100 which for an independent business was very upsetting for us. We do hope that you'll speak to your friend about this who was kind enough to come around and offer this. We are very sorry you were so disappointed with the Gallery Bar as we have never had a complaint before as you can see from all the other reviews. I know that a member of staff misheard 'no chillies' for 'no cheese' and this caused some confusion in the kitchen but we were never informed of an allergy to chillies. We only offer one pizza on the menu with chillies and so why they would order this pizza when they had that allergy we are confused. There were three pizzas with chillies made in your big group under the same order when this was brought up as a mistake, and so as a good will gesture we took all of these off the bill even so we did think you enjoyed them as they were certainly all eaten!!! If you would be kind enough to call us re the outstanding bill we would be very happy to discuss this further.

Hi Will- Sam here, manager/owner of The Gallery Bar. You have known me for around five years now and the only reason you have written this review is because we had a minor disagreement in The George Hotel and it seems that I have evidently made you feel silly, for which I'm sorry. Re the musician David "Lunes" you speak of the reason no one had heard of him was because his name is David 9 LUNAS and you are more than welcome to ask any one of the thirty to forty people who were in the bar on Friday 19th October that it was a great show as always, as he is a regular performer. When you say you hadn't been in over a year I find that peculiar as myself and any of my staff and regulars will dispute this as you are in regularly in your normal position at Ralph's end of the bar... strange. Yes there was some bottles of ale that where out of date but as you say you ordered it and drank it then ordered another and drank it then asked me for a discount because they were out of date to which I actually offered you a refund but you wouldn't accept it. Your choice. I then disposed of the remaining out of date ales. Drunk or drugged is a funny way to describe our conversation we had about ales from your native area in Yorkshire then parting on good terms. If you had come to me and told me you were upset with the way I spoke to you in The George Hotel I would have happily obliged you, and, offered you some drinks on me when you next visited- Instead you go down the route of what some might say borders on slander. Anyhow I hope you don't bare a grudge and I would be happy to see you in The Gallery Bar again.

I'm so sorry to read this and that you had such a bad experience as I have now got to the bottom of the problem. The booking was made by your friend for the Friday night rather than for Saturday and this was written in the book. I checked with the member of staff who took the booking and she double checked with your friend several times that it was for that night (the booking was made on Friday). Nevertheless we went out of our way to accommodate you on a very busy night and went to every effort including moving an entire family from their table into another room. At the time you did seem to be having a nice time and you did mention how good the food was several times so that's great. Any way we do hope that you understand If bookings are made on the wrong date then it is hard for us particularly as we explained it was the first night with a new menu.