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My husband and I visited a couple of weeks ago. It was our first visit to The Gallery Bar and as it was the weekend of Valentine's Day we thought it best to book in advance, and I am glad we did as they were...More
Hi Rachel, Jane here. Thank you for your very personal review of my customer service skills, however I feel I must address some of the key issues you raised against me as I have a somewhat differing view of events and feel it has been...More
Came to Castle Cary for a romantic weekend with my boyfriend and after several lovely ‘pub grub’ type meals, we fancied something a bit different for our final evening meal.
We hadn’t booked so expected to wait. Asked whether they had a table and Jane...More
After only recently moving to Castle Cary and with a large group of friends about to descend on us to help celebrate my 40th Birthday, I needed somewhere we could go to in walking distance and with only a couple of weeks notice. I had...More
Yes I'd admit we only live a stones throw away but it's one of those places you keep going back, yes there are the odd little hic up but nothing to worry about, you get good food a mixture of music and good company, the...More
I’m no stranger to this underground cellar bar and Pizza restraunt. I had not been for over a year but heard “David Lunes” was playing, so I called to find out the exact night and time he was due to play. Unfortunately the staff didn’t...More
Date of experience: October 2018
2 Thank willrogerson
bunny24, Owner at The Gallery Bar, responded to this reviewResponded November 2, 2018
Hi Will- Sam here, manager/owner of The Gallery Bar. You have known me for around five years now and the only reason you have written this review is because we had a minor disagreement in The George Hotel and it seems that I have evidently...More
The Royal Town of Sutton Coldfield, United Kingdom
Had dinner here recently with my partner. The restaurant is downstairs in what looks like a converted cellar so very atmospheric - was recommended to us by some locals in The George pub so was expecting it to be really busy on a Friday night...More
Myself & my partner have been here a couple of times now and both times it's been amazing. Food is sooo good, atmosphere has been great and the staff have been so friendly!
Can't wait to come back. :-)
Response from francescapP3774GI | Reviewed this property |
Are you having a laugh? We insisted that we paid for the dishes we ate, but were refusing to pay for the items such as the banoffee pies and other desserts on our bill (which we wanted but were never offered to us because... More
Are you having a laugh? We insisted that we paid for the dishes we ate, but were refusing to pay for the items such as the banoffee pies and other desserts on our bill (which we wanted but were never offered to us because your staff couldn't be bothered to serve us). We asked for the bill three times over a 40 minute time frame and no one could be bothered to bring it to us. Therefore we came to the bar to pay and then told them the items that were on our bill that we did not have. And we did not want to pay for the starter that came out after the main meal that we did not eat. This was met with an angry response and we were shouted at 'DON'T BOTHER PAYING FOR ANYTHING THEN' by the other owner.
We insisted that we paid for the items that we ate and wanted to leave as soon as possible. Quite frankly your response shows that lack of care for good customer service.