JAL Factory Tour Sky Museum
JAL Factory Tour Sky Museum
4.5
10:00 AM - 5:40 PM
Monday
10:00 AM - 5:40 PM
Tuesday
10:00 AM - 5:40 PM
Wednesday
10:00 AM - 5:40 PM
Thursday
10:00 AM - 5:40 PM
Friday
10:00 AM - 5:40 PM
Saturday
10:00 AM - 5:40 PM
Sunday
10:00 AM - 5:40 PM
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JAL Factory Tour Sky Museum
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
4.5
302 reviews
Excellent
228
Very good
60
Average
9
Poor
3
Terrible
2
E90SLAM
San Gabriel, CA484 contributions
Apr 2024 • Family
Fortunately enough was able to reserve a Tour.
JAL staff were extremely friendly and accommodating. Normally they wouldn't have English speaking tour but was able to organize someone to escort us ad-hoc.
The down side was the tour was a bit rushed. Especially the Museum portion, can't really savoir the museum and take your time.
JAL staff were extremely friendly and accommodating. Normally they wouldn't have English speaking tour but was able to organize someone to escort us ad-hoc.
The down side was the tour was a bit rushed. Especially the Museum portion, can't really savoir the museum and take your time.
Written April 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nico C
Manila, Philippines36 contributions
Jun 2014 • Solo
The JAL Tour is located in one of the airline's maintenance centers in Haneda Airport. Make sure to take the local train on the Tokyo Monorail and get off Shin-Seibijo station. I booked my spot in the tour months in advance; so if you are on a short visit to Tokyo, reserve as early as you can! The website is in Japanese but it's not overly complicated. After registration, a confirmation email is sent showing your schedule and a reminder to bring an ID (I wasn't asked for one, though) and a printed copy of the message. At the entrance, the staff will give you a pass (and a lanyard which you can keep. The staff calls attention to everyone's lanyard color, so brush up on that!) to enter the building. The tour starts at the 3rd Floor.
Since the last review, there has been a change in the types of tour you can take. There are now two courses: the "original" hangar tour and the exhibition tour. The latter is basically a pass to see the archive and exhibition areas. Considering how inconvenient it is to travel there, this may not be the best use of your time. But I guess if you can book a spot shortly before or after your flight, this could well be an enjoyable experience. The archive area shows the history of Japan Airlines, with plenty of scale models and memorabilia on a timeline. Of particular note here are the scale models of JAL's aircraft, uniforms worn by flight attendants and a room devoted to Imperial flights. The exhibition area is an interactive area where you can learn more about the airline's operations.
After a short lecture on aviation and Japan Airlines in general is the hangar tour. During the day of our tour, there were four planes being serviced; a 737, 767, 777 and a 787 Dreamliner, which meant that we got to see all of the Boeing types in JAL's fleet! There's plenty of time to take pictures, so don't forget to bring your camera. I would have wanted to go back to the exhibition area, but since we're the last group of the day, we were brought to exit directly.
As said in the previous review, everything is in Japanese (No English pamphlet for me). But I managed and you should be able to enjoy your time here as well. If you can find the time (and a slot), the JAL hangar tour is a worthwhile visit that would please aviation enthusiasts or plane lovers.
Since the last review, there has been a change in the types of tour you can take. There are now two courses: the "original" hangar tour and the exhibition tour. The latter is basically a pass to see the archive and exhibition areas. Considering how inconvenient it is to travel there, this may not be the best use of your time. But I guess if you can book a spot shortly before or after your flight, this could well be an enjoyable experience. The archive area shows the history of Japan Airlines, with plenty of scale models and memorabilia on a timeline. Of particular note here are the scale models of JAL's aircraft, uniforms worn by flight attendants and a room devoted to Imperial flights. The exhibition area is an interactive area where you can learn more about the airline's operations.
After a short lecture on aviation and Japan Airlines in general is the hangar tour. During the day of our tour, there were four planes being serviced; a 737, 767, 777 and a 787 Dreamliner, which meant that we got to see all of the Boeing types in JAL's fleet! There's plenty of time to take pictures, so don't forget to bring your camera. I would have wanted to go back to the exhibition area, but since we're the last group of the day, we were brought to exit directly.
As said in the previous review, everything is in Japanese (No English pamphlet for me). But I managed and you should be able to enjoy your time here as well. If you can find the time (and a slot), the JAL hangar tour is a worthwhile visit that would please aviation enthusiasts or plane lovers.
Written June 26, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
i0kan
Tokyo, Japan275 contributions
Dec 2013 • Solo
So far there have only been Japanese reviews of the JAL Factory tour. Since I like airplanes a lot, I got curious and decided to find out why. The reason turns out to be very simple: it is all in Japanese! One first has to make a reservation via the Japanese JAL website. Then an e-mail is sent with instructions on how to get there (take the Tokyo monorail and exit at Shin seibiyo station, then turn the first corner and you're there), of course in Japanese. At the reception everyone speaks Japanese and you do need to tell them who you are and why you're there.
The tour starts with the company's history, from the first propellor aircraft to the latest Boeing 787 Dreamliner. This is illustrated with props, scale models and lots of text (all in Japanese, of course). People can also learn about aviation and explore. I particularly liked the explanation on how to guide a plane to its docking position, after which the visitor can try using a computer simulation. Children can dress up as a pilot or stewardess and have their picture taken so that it looks like they're standing next to an airplane.
Next is a half hour college about JAL Airlines, Haneda airport, airplanes in general and finally aviation in general (how does a plane fly?). The slides and props make the half hour pass by quickly and even very young children seemed to a fascinated by the teacher. Yet again, all in Japanese (although halfway through the story an attended handed me an English document, so I might have looked puzzled anyway).
The highlight of the tour is a visit to the hangar where actual planes are being maintained. During our visit a Boeing 777 was in for servicing, which was fascinating to see. The visitors get very close to the plane and photography is allowed. Next, the hangar door is opened and the guests can witness some planes landing from close by (or at least much closer than from inside a terminal building behind glass). Again: photography and filming of the airplanes landing is allowed!
This really is public relations at its very best. The tour is free of charge. But in fact it makes you want to fly with JAL. Knowing about the company's history and seeing how well the airplanes are maintained gives great trust in the company. So even if you don't speak a single word of Japanese, just ask someone for help to register and enjoy the airplanes!
The tour starts with the company's history, from the first propellor aircraft to the latest Boeing 787 Dreamliner. This is illustrated with props, scale models and lots of text (all in Japanese, of course). People can also learn about aviation and explore. I particularly liked the explanation on how to guide a plane to its docking position, after which the visitor can try using a computer simulation. Children can dress up as a pilot or stewardess and have their picture taken so that it looks like they're standing next to an airplane.
Next is a half hour college about JAL Airlines, Haneda airport, airplanes in general and finally aviation in general (how does a plane fly?). The slides and props make the half hour pass by quickly and even very young children seemed to a fascinated by the teacher. Yet again, all in Japanese (although halfway through the story an attended handed me an English document, so I might have looked puzzled anyway).
The highlight of the tour is a visit to the hangar where actual planes are being maintained. During our visit a Boeing 777 was in for servicing, which was fascinating to see. The visitors get very close to the plane and photography is allowed. Next, the hangar door is opened and the guests can witness some planes landing from close by (or at least much closer than from inside a terminal building behind glass). Again: photography and filming of the airplanes landing is allowed!
This really is public relations at its very best. The tour is free of charge. But in fact it makes you want to fly with JAL. Knowing about the company's history and seeing how well the airplanes are maintained gives great trust in the company. So even if you don't speak a single word of Japanese, just ask someone for help to register and enjoy the airplanes!
Written December 26, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charles J
Gold Coast, Australia92 contributions
Jun 2017 • Family
The JAL historical collection and hanger tour is a must if you are into aircraft, airlines and plane spotting. First up. This activity must be booked months in advance as it is very popular with the locals. Secondly, the booking process is done only in Japanese so patience will be required when making a reservation. Thirdly, the lecture and hanger tour is conducted only in the Japanese language. My non-Japanese speaking son understood the basics of what was being explained. The whole tour is not geared for the non-Japanese so don't get upset by it. The tour is a PR effort for the Japanese domestic travellers as JAL's competitor, ANA also has a similar tour. Once you have made a reservation and had it confirmed and you are in Tokyo, you need to use the Haneda airport monorail from Hamamatsu cho JR station. There are two maintenance stations. You need to alight at the new maintenance station. From there, walk about ten minutes to the front gate of the maintenance facility building. Your name is checked off so make sure to have the email confirmation to present. You are provided with a lanyard which must be worn at all times. Once there are sufficient people, you are taken up by lift to the JAL museum where old uniforms, scale aircraft, memorabilia as well as a DC9 cockpit are there that people can sit in and play with the controls. Once all registered participants are present, there is a 30-minute classroom lecture on the airline, Haneda airport and the aircraft that JAL flies as well as safety information once the maintenance hanger is entered. The maintenance hanger when we visited had three aircraft for service. A 777 undergoing a major check (probably a C check) and a 777 and a 737 for minor checks. (A Check). An explanation is given by the tour guide as to what is going on (in Japanese). Before we were taken down on to the actual floor of the facility, everyone was given a hard hat to wear just in case. The sliding doors to the hanger were wide open and it was possible to see aircraft taxiing and taking off. Make sure not to step out beyond the door rail as this is strictly prohibited. Overall, a very worthwhile tour for the aviation enthusiast!
Written June 16, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen C
Dublin, CA108 contributions
Jul 2018 • Family
We visited the hanger and museum in July 2018. This is simply an amazing place for plane lover. You started with visiting the excellent Sky museum, followed by a 20 mins lecture, and finally go down to the hanger. Since they control the number of visitor, the museum is not crowded at all, and perfect place to take great pictures and try all the interactive exhibit.
The only things to keep in mind is that the 20 mins lecture in the classroom and the tour is all in Japanese. For non-Japanese speaking visitor and not that into airplane, I can see that it can get boring after a while. They do give you a brochure in English.
Note: The requirement is for kids 6+ AND already a first grader in Japanese school, and it has a different school system with the US. They cannot let your kid in if he/she doesn't meet both requirement. I will say it is safer to bring kids 7+ years old.
The only things to keep in mind is that the 20 mins lecture in the classroom and the tour is all in Japanese. For non-Japanese speaking visitor and not that into airplane, I can see that it can get boring after a while. They do give you a brochure in English.
Note: The requirement is for kids 6+ AND already a first grader in Japanese school, and it has a different school system with the US. They cannot let your kid in if he/she doesn't meet both requirement. I will say it is safer to bring kids 7+ years old.
Written July 18, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Landing23atLHR
Kingston, Canada53 contributions
Apr 2019 • Solo
This is a 'bucket-list' must-do for any airline(r) enthusiast. It matters not that the presenation and tour is completely in Japanese ... in fact, it kind of gives you a reason to wander around away from the group although of course you can't walk where you want. The access you are given is superb and photos/videos are allowed most everywhere. It's amazing to see the work ethic of the maintenance staff and it gives you complete confidence in their abilities.
Everything I've said above also applies to the ANA Tour which I was able to do the same day … the result of many hours of patience and careful work on the respective reservation systems, months ahead of my actual visit day. Certainly, booking the ANA Tour is more straightforward than JAL. Both tours are kind of the same but I'm sure there's a spirit of friendly competition between these two world-class airlines.
The highlight of my JAL Tour was we actually got to see a B.777 being backed-in to the hangar. The JAL Sky Museum is brilliant ... lots of great displays of all the airline's history and activities and aircraft models. In this respect, the JAL Tour offered more than ANA.
Everything I've said above also applies to the ANA Tour which I was able to do the same day … the result of many hours of patience and careful work on the respective reservation systems, months ahead of my actual visit day. Certainly, booking the ANA Tour is more straightforward than JAL. Both tours are kind of the same but I'm sure there's a spirit of friendly competition between these two world-class airlines.
The highlight of my JAL Tour was we actually got to see a B.777 being backed-in to the hangar. The JAL Sky Museum is brilliant ... lots of great displays of all the airline's history and activities and aircraft models. In this respect, the JAL Tour offered more than ANA.
Written May 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lovesballet
Washington215 contributions
Dec 2017 • Family
If you love aviation , this is a must do- either ANA's museum (which is harder to book ) or JAL's- thought the whole tour is given in Japanese you can still enjoy it. Reservations can be hard to come by and you'll need someone to help make the reservation as the website is in Japanese. Confirmation is received within 24 hours of making an account and confirming your email. Bring a copy of this with passport and you will be up close and personal with a 777 and literally be out near the runway at Haneda to see these gorgeous planes in action. The tour starts with a lecture of aviation physics and history given by retired pilots.Before the lecture and for 15 -20 min you have the opportunity to roam a small museum where you can try out some interactive exhibits, see JAL's history and try on some pilot and flight attendant uniforms. This is your only opportunity to visit their souvenir store but then you lose out on fun time in the museum so watch your time carefully. Then you tour the hangar with retired pilots or flight attendants- this is where you can walk up close to a 777 and whatever plane is being serviced. At the end of the tour you keep your JAL lanyard that he'd your visitor pass. You are encouraged to take pictures for personal use only.
Written April 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CanuckJames
Nishinomiya, Japan1,758 contributions
Sep 2015 • Solo
First, it is Japanese ONLY.
Even applying for a spot online is a challenge without the language.
You line up outside of the front gate and you wait for the escort. You get your name tag and you go in.
You grab your seat in the conference room, then you are given a few moments prior to the presentation to go around in the exhibition area.
Then you go through a presentation, which answers questions such as, "What percentage of a Boeing aircraft is made in Japan, what companies are part of the Boeing manufacturing chain, what JAL flies, what they have ordered etc" All of which is tough to enjoy if you don't have the language. However if you understand Japanese, it is really interesting.
You are then given official time to enjoy the exhibition. Play with a WII like interactive as ground control guiding an airplane in, you can get dressed up in flight crew uniforms and get your picture taken and there is a lineup of every major flight attendant uniforms.
Then you get to go to the maintenance area. They split your group into groups of about 15 people. This is truly a luck of the draw on what you will see, this time there was two 777 and one 737 going through a maintenance program.
You actually get onto the hanger floor, while there are some areas that are no go areas, generally speaking they will take you anywhere that isn't too close to the equipment.
If you like airplanes, this is a must tour.
Even applying for a spot online is a challenge without the language.
You line up outside of the front gate and you wait for the escort. You get your name tag and you go in.
You grab your seat in the conference room, then you are given a few moments prior to the presentation to go around in the exhibition area.
Then you go through a presentation, which answers questions such as, "What percentage of a Boeing aircraft is made in Japan, what companies are part of the Boeing manufacturing chain, what JAL flies, what they have ordered etc" All of which is tough to enjoy if you don't have the language. However if you understand Japanese, it is really interesting.
You are then given official time to enjoy the exhibition. Play with a WII like interactive as ground control guiding an airplane in, you can get dressed up in flight crew uniforms and get your picture taken and there is a lineup of every major flight attendant uniforms.
Then you get to go to the maintenance area. They split your group into groups of about 15 people. This is truly a luck of the draw on what you will see, this time there was two 777 and one 737 going through a maintenance program.
You actually get onto the hanger floor, while there are some areas that are no go areas, generally speaking they will take you anywhere that isn't too close to the equipment.
If you like airplanes, this is a must tour.
Written September 5, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
globalplanespotter
Singapore, Singapore85 contributions
Definitely the dream place for planespotters. It starts with a lecture, museum tour, gift shop and finally the aircraft hangar experience. Its all in japanese and the registration is a chore. But the trip to the aircraft hangar is all worth it. I do not understand the language...so i just went with the flow and was i impressed. The sight of a 777 right in front of me is all worth it. If it isnt enough, its near to haneda airport for more plane spotting.
Written May 22, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Calzetone
Melbourne, Australia34 contributions
Jan 2019 • Family
Airline buffs must add this to their to do list. A day's outing out here cost AUD$10, being the price paid to watch aircraft movements from Starbucks at Haneda. With the JR Pass, the monorail trip is free. The observation decks at the main terminals - free. And this museum FREE! The into and tour is imparted exclusively in Japanese. The guide kindly took us aside in his group through the factory and peppered us with English translations but being engineering it did not matter. The access is incredible and Mt Fuji is visible. A tip - have your hotel reserve your spot as the website booking is only in Japanese.
Written February 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
来週行くのですがお尋ねです。
見学時間が9：30～11：20だと
受付は9：30から？
開始が9：30なのでその前に9時過ぎくらいから受付なのでしょうか？
Written April 15, 2023
Hi, the website is only in Jap. We do not know how to proceed with the booking. Anyone can assist?
Written August 20, 2019
Our hotel concierge took care of it.
Written August 20, 2019
อยากไปเที่ยมชมในวันที่ 2 Sep 2018 จำนวน 3 คน ช่วงบ่ายได้หรือไม่ Would like to visit the 2 September 2018 3 people in the afternoon?
Written September 12, 2018
Trying to book the JAL factory tour.
It asks for name and then phonetic on the next line. I cannot work out what to put as it asks for it in katakana which I don't know and so I can't get it to accept.
Could someone help please!
Written February 26, 2018
Hello,
I am sorry, I do not have an English site,
Are there any friends who book in Japanese?
If the substitute person can apply
An answer will come by e-mail after applying.
Written March 1, 2018
団体の方にはあるようです。
注意事項は以下
１．自家用車、自転車でのご来場はご遠慮ください。自家用車用の駐車場、自転車用の駐輪場はございません。自家用車でお越しの場合は、羽田空港の駐車場（有料）などをご利用の上、東京モノレールで「新整備場駅」までお越しください。（駐輪場は、羽田空港内にはございません。）
2.団体の皆さまには、観光バスの駐車場をご用意していますが、満車などの場合、駐車できないこともありますのでご了承ください。
Written February 7, 2018
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