I recently attended an event and wanted to share my experience. At the start of the event, the staff was exceptionally friendly and welcoming. They took the time to explain the process and answered all of my questions, which set a positive tone for the day. However, my experience took a turn for the worse after
I arrived extremely early, as promised, to secure a prime spot for the best photos and videos. Despite my early arrival and the assurance that I would be positioned at the front, a couple who joined us later was prioritized for better positioning. After just 10 minutes on the road, I was asked by Usama to move to the back to accommodate them.
This request was quite upsetting and frustrating. I had paid for the same service and had been assured a great spot for my photos and videos. The decision to move me to the back in favor of the couple meant that my photos would likely not be as good as I had anticipated. It felt like my experience was undervalued compared to the couple's, despite my early arrival and the assurances I had received.
While the staff Usama initial approach was commendable, this situation significantly impacted my overall experience. I hope future events will ensure that all attendees receive equal consideration and that such issues can be avoided.
