Elementa Spa

Elementa Spa, Noci: Address, Phone Number, Elementa Spa Reviews: 3.5/5

Elementa Spa
3.5
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Beauty Farm and Day Spa with Fitness Club Kinesis, Himalayan Sales, Massages Stones
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3.5
370 reviews
Excellent
121
Very good
123
Average
48
Poor
28
Terrible
50

Mark C
London, UK8 contributions
Dec 2017 • Couples
In terms of quality, the spa was good; facilities are clean, the massage was good, and was as described on the website... with a huge BUT... the advertised 50 minute spa is actually way less than this!

There is a small clock in the massage room and it possible for anyone to note the start and finish times which is exactly what we did!

After paying for a 50 minute massage, there was a loud gong and a shout or “terminato” after 35 mins!

After explaining to the member of staff in charge, we then had the privilege of chatting to Magda - the manager of the Spa. What a delight she was! It transpires that Magda, who is in charge of timing the clients’ massages, has a watch that works at 1.4 times the speed of Earth Time. She also insisted that the clock in the room doesn’t work properly but was unable to furnish us with a reason as to why a non-functional clock remains ticking away no less than 30cm from clients’ noses in the said room.

To her grace, Magda begrudgingly offered a €10 discount (11%) which in my view really didn’t compensate for the 30% reduced massage time.

Whilst I can’t fault the quality of the place, I sincerely hope that anyone wanting to go to this spa should bring a timer to ensure you’re getting what you’re paying for.

Travelling 100km to this spa and having the appalling customer treatment by Magda really didn’t add anything positive to the restful break I was anticipating. She was argumentative and unwilling to listen to her clients, the ones that give the company the business in the first place.

I think had Magda approached our concerns differently, we wouldn’t feel so aggrieved by the whole situation.
Written December 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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