Topgolf Surrey

Topgolf Surrey, Addlestone: Tickets, Tours, Hours, Address, Topgolf Surrey Reviews: 4/5

Topgolf Surrey
4
Golf Courses • Miniature Golf
9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 10:00 PM
Sunday
9:00 AM - 10:00 PM
About
No golfing ability? No problem! Topgolf is a game that anyone can play (and win). Score points by hitting micro-chipped golf balls at giant dartboard-like targets on an outfield. The closer you get your ball to the centre or ‘bullseye’ and the further the distance, the more points earned. The fun and games don’t stop there; you can even indulge in delicious food and drinks brought to you while you play. What could be better?
Suggested duration
2-3 hours
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4.0
620 reviews
Excellent
350
Very good
160
Average
29
Poor
38
Terrible
43

JennBellsBob
London, UK108 contributions
Great time
Oct 2021 • Solo
This is my second time here and first for my partner. The first time we queued for a couple of hours. It was good enough so I’ve tried coming back 3 more times with my other half and the wait is ridiculous at times. This time we decided to go lunchtime on a Friday which seemed to be the trick. It’s great fun once you get in and get served. I had to send a cocktail back because they forget to add alcohol. The food was great although the Mac and cheese would have been much better had they not added bbq sauce all over it. Kinda ruined the dish. Food is good here though and to be fair the staff are quite nice although over worked and under paid (aren’t we all lately!) fair is fair it’s a great time out, but try and avoid on the weekends as it’s a nightmare waiting and you’re not guaranteed to get in even if you queue for hours.
Written October 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

giorgia b
Chertsey, UK41 contributions
Agonising visit
Oct 2021 • Couples
Despite booking to skip the queue, you then queue for 20 mins and then there is still no guarantee EVEN AFTER YOU PAY to get in.
Worst still it’s an hour for a drink you order yourself on an app while 6 bar staff pick their noses and look vacant.
So far nearly an hour …. No golf
Written October 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Molly May K
1 contribution
Disgusting customer service
Oct 2021 • Friends
Disgusting customer service! Came here with friends last night. It’s was very very busy, so understandably this put pressure on staff. However this should not result in unsafe practise and rudeness! My husband and I had never been to a top golf before, and it was a good job we went with friend whom had, otherwise I don’t think we would have know what to, as it was so chaotic. The young lady who initially served us when paying for the games, was very polite, at times she was unsure how to put things through the system so asked a colleague who was so rude to her that it was on the verge of bullying within staff.

Once we were put in our booth and started playing we ordered some food using the QR on the table. It wasn’t the most clear on how to order etc, but did take you directly to the order menu. Once we order dessert my friends ice cream sundae came out without a spoon, when we asked for one the staff made us feel as if it was a huge inconvenience, and looked at us as if she didn’t even know what a spoon was. After asking 3 times one arrived, but by then the sundae has completely melted.
We also ordered churros, which once arrived surprised us with having fillings inside, due to the lack of description on the menu we a- didn’t realise they would have a filling but b-Was surprised when I ate them and started having an allergic reaction due to the filling being hazelnut chocolate! The menu provided no allergen information whatsoever. Whilst it was probably my responsibility to check with staff it was very hard to locate them. I also have never had churros with hazelnut filling inside- I try to avoid things in menus that may have nuts in. Once locating staff to check if the filling had nuts in, due to myself starting to have a reaction. The manager came over and advised that it did indeed, however it was my fault as I hadn’t checked on the website which advised I had to order through a host if I had allergies. No apology whatsoever for the lack of information on the menu you order through. The information advising us to order through a host was not easily visible or obvious. Even is we had been made aware to order through a host, the lack of staff would have mad this very difficult.
I was left feeling as if everything was my own fault, that I was completely to blame and that I was stupid. The only positive experience we had was the actual playing of the golf.

This really upset us, and we had to go home immediately due to needing to use my epipen, after eating due to my allergic reaction, totally ruined the evening.

So disappointed, I appreciate the pressures COVID has put on customer service, however safety shouldn’t be compromised and allergen information need to be more obvious and easily accessible.

Luckily this morning I am feeling better, but my reaction could have been so much worse:
Written October 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chloegeegee
1 contribution
Enjoyed the adventure golf, shame about the bar staff
Sep 2021 • Couples
We enjoyed our mid week round on the adventure golf. It was good fun and the course was well maintained. Check in was easy and the staff all pleasant and polite. After our round we thought we'd have a drink at the bar. There was a sign on the bar saying "table service only" so we sat at a table just in front of the bar. There were 5 members of staff behind the bar milling about and chatting with each other. We sat at out table about 2 metres from the bar and were completely ignored. Not so much as a "we'll be with you in a moment." We gave up in the end and left without a drink. I'd go back for the golf but wouldn't bother returning to the bar again afterwards.
Written September 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lisa H
Walton-On-Thames, UK85 contributions
DISGUSTING!!!! WHAT HAPPENED
Sep 2021
Told 2 1/2 hr wait or pay £35 to skip the wait!!!! we won’t be coming anymore!! Absolutely disgusting especially as our daughter paid it and there were at least 6 free bays!!! you still have to queue for clubs!! used to be a fab place to go don’t waste your money they are just money grabbing now,
Written September 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Naomi P
Surrey2 contributions
Junior academy
Sep 2021 • Family
My son (9years old) used to attend a golf club at his school and wasn’t really making much progress. Since attending the junior academy with Scott, it has really turned around. His confidence has grown, he can knows what clubs will be good for each type of shot and his game has become excellent. Scott makes it really enjoyable while teaching them.
Written September 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DOLLIE h
1 contribution
AWFUL SERVICE - NO DRINKS IN 27 DEGREE HEAT!
Sep 2021 • Couples
This was AWFUL service.

Told the wait for drinks was 20 mins. Food was 45. Food came with no drinks. We waited nearly an HOUR after our food arrived for a drink, after asking multiple people where they were. It was nearly impossible to eat our meal in 27 degree sunshine with no drink. We actually ordered another drink whilst we waited for the first, and this drink didn’t come before we had to leave our bay (after being chased twice!). We were only drinking coca cola!

It was far, far too hot to be withholding drinks from people in such hot conditions. When asked if we could just have some tap water, we were declined, and told our drinks wouldn’t be much longer.

I felt extremely uncomfortable, as did my partner, we couldn’t enjoy our golf or our food and both left dehydrated with headaches. This can’t actually be safe for your well-being in such heat!

Big waste of money, and our sunday afternoon, very disappointing. Employ more people to take the drinks to people or allow less guests to enter.

In 2 hours we barely were given 2 drinks of coca cola, had we not chased I don’t think they would’ve come at all.

We would’ve liked to have a refund as we could barely eat our food (which was £40+), but in all honesty we just wanted to GET OUT.

Awful, awful service.
Written September 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

A L
Ashtead, UK69 contributions
Fun Work Event
Sep 2021 • Business
A great event to do. Lots of fun. We went with our work team and had a great time. Bar service is a little slow but otherwise the hosts and staff are really friendly and efficient.
Written September 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RossM
1 contribution
Shocking
Aug 2021 • Friends
KMT, queue was like 3 hours, waiters were rude, just overall a poor experience. Shambles. Could’ve been at yard.
Written August 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ella G
Horley, UK23 contributions
Nachos
Aug 2021 • Friends
Nachos were super good and we had loads of them. many of us were awful, but slightly improved by the end so definitely worth the money. was a good trip, would go again
Written August 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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