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Royal Rentals

Agia Marina, Greece
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About Royal Rentals
Join the ultimate 4x4 experience on the exciting Jeep Safari Tour on West and East Crete with Royal Rent a Car! Discover the real beauty of wild nature of Crete in our wonderful off-road voyage through mountains.
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Hours Today: 9:00 AM - 10:00 PM
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Marcial wrote a review Oct 12
Krakow, Poland12 contributions
Cheating company, trying to find the Minimum detail to make you pay and in heraklion airport extremelly Picky, you dont have any choice to discuss if you have yo take the fligth, ladies promised me that for such a very small Scratch that maybe It was made when car was parked even It was already they took 300€ for something that It can be painted for 20€. Bad service and bad behavior, customer service unpleseant, no doubts, the worst of my amazing trip in greece
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Date of experience: September 2020
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zhefly wrote a review Sep 2020
Brussels, Belgium12 contributions20 helpful votes
We rented a car at Heraklion airport (Crete, Greece) with AddCar, partner of RoyalCar. Due to flight changes we brought the car back 1 day earlier but we payed the full price. Since I am a careful driver, we did not take Damage Refund Insurance. I have rented numerous cars in various countries before, and never had any problems with damage. We were given an old car (no remote lock/unlock, no cruise-control, no USB radio) with dozens of scratches (some small, some big ones) and a faulty trunk that did not stay open: 1 person needed to keep the trunk open before one could put the luggage in. A car with a trunk like that is simply not acceptable. When picking up the car, the employee started with a blank damage sheet and let me indicate all existing damage. For a car with that amount of damage, they should not start with a blank form, but with a pre-filled in form. I showed him the damage that I saw, my wife filmed the car. The employee held the paper: I could not see what he indicated. As you know, we needed to maintain a safe distance because of COVID-19 measures. Unfortunately, I did not sit on my knees to inspect the bottom of the car and neither did my wife. When returning the car, we were forced to pay 400 euros because of a large scratch under the front of the car, which AddCar/Royal rentals Crete claimed that we caused. Such damage can only occur from driving over a large bump or stone, which we would have heard and felt. I am completely sure that I did not cause that damage. Furthermore, the way that the employee went straight to the left front of the car and immediately sat on her knees proves to me that she must have known about existing damage at that spot which was not indicated on the rental form. Obviously, AddCar/Royal rentals Crete are fraudulent companies that try to make their clients pay for existing damage if they don't pay for Damage Refund Insurance upfront. Don't book with them!
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Date of experience: September 2020
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Yana292013 wrote a review Sep 2020
Switzerland6 contributions2 helpful votes
We booked a cabriolet via internet from Royal Rentals - and it was just amazing! It was a great pleasure to drive along the shore of Crete without the roof :)) The personnel was very kind (as in the whole island as well!). We arrived late and it was possible to arrange the late pick up. The company is not very visible at the exit from the airport, we had to walk in the direction of the main parking (1 or 2 min), but the price is more attractive compared to those rental companies at the airport. We loved Crete, we loved travelling with the nice weather in cabriolet, and we are already planning our next vacation, this time it will be the Western part of the island
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Date of experience: September 2020
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SimonS wrote a review Aug 2020
England, United Kingdom1 contribution
We booked our rental with Royal via a comparison site. We got the vehicle at Heraklion airport, a nice Fiat Panda, leaving it at Chania airport with no issues, all worked out well. Staff was polite, they tried to sell us a full insurance but we already had our own. Smooth and professional service.
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Date of experience: August 2020
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athena93bcn wrote a review Jun 2020
Heraklion, Greece168 contributions27 helpful votes
Competitive price and quality car, booked through a broker platform. I rented a Yaris from Heraklion Airport and all worked out well. I was cautious about their zero excess insurance, but for a small extra amount I eventually purchased it; it wasn't needed anyway (thank god!) but you never know, the local roads are not the best. Professional and friendly service from the staff.
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Date of experience: June 2020
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