Royal Rentals
Royal Rentals
3
9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 10:00 PM
Sunday
9:00 AM - 10:00 PM
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About
Join the ultimate 4x4 experience on the exciting Jeep Safari Tour on West and East Crete with Royal Rent a Car! Discover the real beauty of wild nature of Crete in our wonderful off-road voyage through mountains.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.0
63 reviews
Excellent
26
Very good
4
Average
0
Poor
3
Terrible
30
Mike W
Prescot, UK2 contributions
Sep 2021 • Couples
Picked up a vw polo from Heraklion airport was in poor condition full of scratches and marks . Cigarette burn in seat . High mileage 115k and the oil change indicator on . The handler said it was ok they hadn't reset it why not ? .This car was the poorest condition ive ever hired in any country ive been too.
Thankfully it didn't let us down .
Took full insurance cover then told there was a 70 euro charge if there was any damage for paperwork..
Took a video of car before driving thankfully as it was needed on return as the handler claimed added damage which there wasn't. Showed video and she accepted. Not the best experience in car hire
Thankfully it didn't let us down .
Took full insurance cover then told there was a 70 euro charge if there was any damage for paperwork..
Took a video of car before driving thankfully as it was needed on return as the handler claimed added damage which there wasn't. Showed video and she accepted. Not the best experience in car hire
Written October 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Meander749299
1 contribution
Jun 2022 • Family
I rented a Toyota, that had dust covers, which were not original but no-brands. Without any collisions, of course one of them was lost.
I was charged 70 € for a fake dust cover. No price list was shown.
I was charged 70 € for a fake dust cover. No price list was shown.
Written July 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
magnus h
1 contribution
Oct 2023 • Family
We rented the car from a 4 star hotell. The car was old and only manage 80km/h. But the worst was the broken air-condition. I would expect better service
Written October 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SnappyJanner
25 contributions
Sep 2021 • Couples
If I was to sum up my experience with Royal it would be, flawless. The bike was in very good condition. The brakes worked, the engine was sound, tires were in good condition and the suspension worked. We rent a scooter every time we come to the med so we know what we are looking for to avoid scams and hidden costs. Royal did not dissapoint; we turned up, the guy let us pick our helmets, took our details and money, offered to show us how the bike worked and we were on our way. No deposits, no KM limit, no scams, just one fair request - no dirt roads. Drop off consisted of handing our helmets and the scooter getting a quick look to make sure it was okay. Based on our experience we 100% recommend (Leaving this review here and trip advisor).
Written September 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jérôme G
10 contributions
Oct 2020
We had a nice trip in Crete, however, we had a very bad experience when dropping off the car. The hostess asked us to pay 450€ for a damage we never made.
1) The check has been done by night, without any lights and without considerations of previous rental reports and hence previous reported damages. As a result, almost nothing had been stated by the hostess, nor visible by ourself.
They recommended us to make pictures, however, except for the back of the car which was under the lights, we have not been able to take any pictures because of the dark.
2) We found a picture taken on the 3rd day of our trip with the existing damage. To our knowledge, we have never been in a situation to make that damage within the two first days.
3) Not surprisingly, the company did not want to show us the report from the last(s) rental(s), on the basis of data privacy. It is quite easy to anonymise a report while showing the date, damages etc. One more evidence telling us CreteRoyal lack of honnesty and is using damages/fees as a real source of revenue.
1) The check has been done by night, without any lights and without considerations of previous rental reports and hence previous reported damages. As a result, almost nothing had been stated by the hostess, nor visible by ourself.
They recommended us to make pictures, however, except for the back of the car which was under the lights, we have not been able to take any pictures because of the dark.
2) We found a picture taken on the 3rd day of our trip with the existing damage. To our knowledge, we have never been in a situation to make that damage within the two first days.
3) Not surprisingly, the company did not want to show us the report from the last(s) rental(s), on the basis of data privacy. It is quite easy to anonymise a report while showing the date, damages etc. One more evidence telling us CreteRoyal lack of honnesty and is using damages/fees as a real source of revenue.
Written October 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jérôme,
As discussed in the emails we exchanged after your rental, our parking place at the airport is not big, as you noticed, so check up is done there and all spots have almost the same, good lightness even when it's dark. It is not the same as during daylight, but still we never had any complaints from other customers about it.
You seem to have taken photos during check-in vehicle inspection, but still during the check-out you did not show our staff a photo with the pre-existing, as you claim, damage, as any customer would do in that case.
Regarding your request to send you rental agreements of previous customers (!), we apologize but this is one thing we cannot do, as we fully comply with data protection and privacy laws.
We understand this ending to your amazing Crete trip was frustrating, but still you must know that we work hard to provide premium service to all our customers.
Kind regards,
Royal Rentals team
Written December 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bastables
Petersfield, UK9 contributions
Jun 2022 • Couples
Watch out for this car rental. They may fleece you.
Another hire car opened their door and dented my car. They admitted liability. When returning the car, Royal stated explicitly that my excess would be returned by the broker I hired the car through. They also wanted to charge me for damage already done, telling me the broker would pay. Last they told me that they would provide details of how to claim from the broker. It transpires the insurance is with Royal, not the broker. Royal have not responded to mails once the broker confirmed this in a mail. Royal will tell you anything to have you pay the excess before you get on the plane.
Another hire car opened their door and dented my car. They admitted liability. When returning the car, Royal stated explicitly that my excess would be returned by the broker I hired the car through. They also wanted to charge me for damage already done, telling me the broker would pay. Last they told me that they would provide details of how to claim from the broker. It transpires the insurance is with Royal, not the broker. Royal have not responded to mails once the broker confirmed this in a mail. Royal will tell you anything to have you pay the excess before you get on the plane.
Written July 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
athena93bcn
Heraklion, Greece165 contributions
Jun 2020 • Solo
Competitive price and quality car, booked through a broker platform. I rented a Yaris from Heraklion Airport and all worked out well. I was cautious about their zero excess insurance, but for a small extra amount I eventually purchased it; it wasn't needed anyway (thank god!) but you never know, the local roads are not the best. Professional and friendly service from the staff.
Written June 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear athena93bcn,
Thank you for taking the time to write your review. We encourage customers to get that zero excess insurance so that you drive with peace of mind.
We appreciate your kind words for our staff and service and we hope to see you again soon.
Warm regards,
Royal Rentals team
Written December 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
swana515
Retford, UK2 contributions
Aug 2022 • Family
Appalling service… given one price of 45 euros for the budget car in Hersonissos town in Crete. Same company further down the road towards our hotel then quoted 50 euros, when we mentioned the 45 previously quoted the response provided was that it was the lowest end vehicle which wouldn’t be available. We decided just to pay the extra and gave a deposit. When we collected the vehicle we were charged an additional 20 euros a day… this was supposedly the insurance (we had previously had the price broken down and explained - the insurance was included in the total price of 45 euros).
We received the lowest end vehicle with several scapes - fetched from another location, even with others similar on the forecourt - so now we had paid 70 euros a day for the lowest end vehicle!
When returning the vehicle they tried to blame us and charge us for the scrape that was originally there. The man was incredibly rude and accusing prior to seeking further opinion.
This was an incredibly distressing and upsetting process.
We received the lowest end vehicle with several scapes - fetched from another location, even with others similar on the forecourt - so now we had paid 70 euros a day for the lowest end vehicle!
When returning the vehicle they tried to blame us and charge us for the scrape that was originally there. The man was incredibly rude and accusing prior to seeking further opinion.
This was an incredibly distressing and upsetting process.
Written August 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Riccardo T
2 contributions
Aug 2023
My wife and I rented a car from Heraklion for 8 days.
Due to a flight delay we've arrived later than expected at their reception and the guy was very aggressive and after a brief debate he told me that if I don't have a good behavior with him I could have gone by bus (I had already paid the whole amount in advance).
They gave us a very dirty car with a large stain on the windscreen caused by the heat and therefore not cleanable. It was very dangerous because it obstructed visibility and it was very difficult to drive
They blocked us a deposit of 900 EUR and they said that it would be returned after a maximum of 10 days.
It's been 17 days and there is still no trace of my money.
I'm trying to understand what happens by calling them but I'm not obtaining any clear information.
This is my experience with this company and I hope the worst hasn't come yet....
Due to a flight delay we've arrived later than expected at their reception and the guy was very aggressive and after a brief debate he told me that if I don't have a good behavior with him I could have gone by bus (I had already paid the whole amount in advance).
They gave us a very dirty car with a large stain on the windscreen caused by the heat and therefore not cleanable. It was very dangerous because it obstructed visibility and it was very difficult to drive
They blocked us a deposit of 900 EUR and they said that it would be returned after a maximum of 10 days.
It's been 17 days and there is still no trace of my money.
I'm trying to understand what happens by calling them but I'm not obtaining any clear information.
This is my experience with this company and I hope the worst hasn't come yet....
Written August 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chows
Chows85 contributions
Sep 2023 • Family
I rented the car from Royal Car at Lyottos Beach Hotel. The service is AWFUL! The lady at the counter is so rude and her facial expression and talking behaviour are telling you that ' you are wasting my time!' If it is time she has to off from work, she will just leave without checking the car and talking with you!
Another lady who give the car to me is also so RUDE! I just want to check more carefully. She said: WHY? WHY? WHY?
(So, be careful, taking an video of the car for every details!)
I had rent cars from many countries, also, once in Santorini. It is the only car rental make me so angry and I have to report here.
Despite of the service, the car was also wear out.
Another lady who give the car to me is also so RUDE! I just want to check more carefully. She said: WHY? WHY? WHY?
(So, be careful, taking an video of the car for every details!)
I had rent cars from many countries, also, once in Santorini. It is the only car rental make me so angry and I have to report here.
Despite of the service, the car was also wear out.
Written November 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience