The welcome was so nice, the rooms with terrasse are excellent, the Restaurant really good food and the golf .... best ever.

1. We booked an apartment for 8 people for me and my family consisting of 7 adults and one baby. We wrote when we booked that we would need a bed for the baby, and I called them too a week in advance to make sure the bed would be there. When we came, they asked for 8 passports and obviously knew how many we would be - but in the apartment there were only 6 beds made up. We thought this was very weird, and tried to see if we could make the couch into a bed but it wasn’t possible. We called the reception who came with a baby bed and who took the pillows of the couch and but a blanket over it - and there was NO WAY possible for a person to sleep there. It was WAYYY too short. And apparently this couch should be for two people we were told???? I have no idea in what world two people would be able to sleep on that? We called again to tell them it wasn’t possible to sleep on that couch for a normal adult person - and they told us they had no beds and had checked everywhere and it wasn’t able to get a bed …. SO unsatisfying since we had booked this in advance and they knew how many we would be!! Next day, we went to the reception to ask about the bed again - and it was not until we spoke to a new woman that she understood we needed an extra bed and all of a sudden they did have one. We came up, and they had just thrown the bed outside the apartment so we had to drag it in and set it up in the livingroom. Very bad service!! The apartment has 3 rooms and is NOT good for 8 people when they expect two people to sleep in the kitchen/livingroom. 2. There was only 6 chairs in the livingroom and 6 chairs on the balcony - so we had to ask for extra chairs too. 3. There was no clothes rack, so everything we washed we had to hang outside the balcony on chairs and and was very messy. 4. There was an old broom which we tried to use to clean up the apartment but it was full of small broken glass pieces (again, we had a one year old baby…. NOT good!!) 5. We had a cleaning lady come after a week, but as you can see on the pictures it was not very nicely done. Very much dirt in the conors and not very nice. 6. Service in the bar was very bad. Sometimes the bartender would just go away even though we were standing in line. When we said that something was missing in our order, they would argue instead of just listening and understand. They did not make us feel welcome. 7. Last, but not least - Our new BMW car got a huuuuge scratch with a car key on the side in the hotels parking basement. We were asked to just park on the sides, since they did not have enough parking spaces and someone scratched it. I know it hopefully was not the hotels fault, but very very very bad experience when they told us to park in basement.. We did talk to the reception manager about these things but they kept giving bad excuses like “but only 6 people stayd in the room before you therefore we only made it for 6 even though you were 8”. and got offered a free drink in the bar for all of this - which in my opinion does not make up for the very bad service and for the bad night we had when there wasn’t enough beds. For a plus side - the pool and spa is nice and the surroundings are beautiful and clean. But the service is so bad I would not recommend this place.