Boot Solutions Niseko

Boot Solutions Niseko, Kutchan-cho: Hours, Address, Boot Solutions Niseko Reviews: 4.5/5

Boot Solutions Niseko
4.5
Speciality & Gift Shops
8:00 AM - 10:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
8:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:00 AM - 10:00 PM
About
Boot Solutions in Niseko and Hakuba Japan is a specialist custom ski boot and snowboard boot fitting operation. We offer an extensive range of ski and snowboard boots, with over 100 different models from 12 leading brands. We also have a fantastic selection of quality European winter footwear.
Suggested duration
1-2 hours
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4.5
23 reviews
Excellent
17
Very good
3
Average
0
Poor
0
Terrible
3

Kenny Y
Hong Kong, China2 contributions
Boot fitting is terrible
Dec 2019
I have just had a horrible experience with Boot Solutions which includes fraud and conning your customers. I has visited the store multiple times in the past over the time of 6 seasons. We are consistent visitors of this grand and luxurious resort and I am complaining to inform about our previous encounter with your main store in Hirafu, Niseko. My brother, is an NZSIA level 1 instructor and has recently gotten multiple heel grinds to the boot and punching of the boot and these simple procedures seem to have not worked. He is still feeling uncomfortable. There seems to be no fix to this problem. He has visited the store multiple times in this vacation. To no avail. My sister also had a small issue with her boot where she needs a heel lift. The store came back with apparently having "fixed" this problem. There was no improvement in the feeling inside the boot. We went back on the 24th of December having thought that my sister needed a heel grind. We went into the store finding out that there was not even a heel lift. They said, "It must have fallen out". There would have been no possible way that the lift could have been taken out as the liner was never taken out. Furthermore, the service in this store was abhorrent. My sister is an expert skier, skiing the whole Niseko mountain including Super Ridge, Rub Royce and Mihirashi regularly once the runs are open. She can carve, ride bumps and handle tight tree situations. However, when going to the store with her 110 flex boot, she was scoffed by the staff saying, "Your boot is too stiff for you. You cannot ride on it. That is why it hurts." This should not be the attitude shown towards clients who are paying for this "exclusive service". The staff should approach the client to what they want and not judge them. This business is now a scam unknown to many loyal customers. How can it still stand proud when all he do to people who pay valuable money is to deceive them. This is not Boot Solutions and should be called "Boot Frauds". This is no longer a repair and tuning store. It is a boot shop who's staff persuade you to buy boots and waste money. Finally we went to a boot fitting store at Kutchan-Cho. It’s take a hour to find out and fix all the issue. It is better to find people with passion to work on rather then just work with a store with name but no passion!
Written December 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Joseph T
Hong Kong, China2,667 contributions
Professional services
Dec 2019 • Family
Professional services for tailor made inner soles of ski boots. Best collection of ski boots & related items in this neighbourhood.
Written December 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks very much for your feedback Joseph.
Written December 30, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kattreas
Perth, Australia32 contributions
Rury/Rory - awesome staff member!
Dec 2019 • Couples
My partner and I went into boot solutions today and Rory/Rury (not sure of the spelling sorry!) greeted us. We told him about my boa boots breaking before even getting up the mountain, he asked if he could have a look and a few minutes later brings them back and they are fixed! He was so helpful and friendly and was actually happy to help us. Thanks so much!
Written December 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Matthew P
Hong Kong, China7 contributions
new boots in dec
Dec 2018 • Solo
I can't remember my boot fitter's name but she was from Bolton I think she said, but strangely had a bit of Scottish accent. She was patient and very knowledgeable. Didn't force me into any purchases. I have skied with pains in my outside feet for years. Finally bought some new boots and custom liners (zip fit). Was a great investment. Would definitely come back to this place, only issue is that it's always packed and full of people, so it's difficult to get served
Written December 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Matthew, Thanks so much for your review. Your bootfitter's name was Kimberley. We're really pleased to hear you are happy with your new boots and liners. I hope you had/having a great stay in Niseko! All the best, Erin
Written December 29, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Daniel H
Reading, UK49 contributions
Very helpful but sadly couldn't save my boots :(
Feb 2018 • Friends
Was sent here by the Burton Store down the road when the cable pipe inside the boot pretzelled itself (looked like it had melted.)

These guys did what they could but sadly couldn't save the boot :(
Written August 1, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

pkloczko
Sydney, Australia14 contributions
Amazing service and knowledge
Feb 2018 • Solo
Can't tell you how helpful the staff were at Boot Solutions... I was in at least 3 times with troublesome ski boots. The crew there were only happy to oblige to help fix the issue. They had patience, service and great knowledge.
Worth noting that I did not buy my boots there, but they were still happy to help fix them. And their solution wasn't "well you need a new pair of boots".
5 stars.
Written March 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Brad M
Sydney, Australia70 contributions
Great Place!
Nov 2017 • Solo
Went in around lunch time and must have been perfect timing as i was the only person in the shop. The team there was able to spend extra attention to me and was able to find the perfect fit!
Written February 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

DayTrip741523
39 contributions
Gimmic
Feb 2018 • Couples
My partner and I bought a new set of snowboard boots and as soon as we paid for them there was no customer service at all. The pride themselves on customer service and making the get the right boot for u... we went back the next day and they told us to go away... once u hand over ur money there done.
Written February 14, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for your feedback. I'm truly sorry you had a negative experience with us. You're right, we do pride ourselves on customer service, and it saddens me on this occasion that we've let you down. Not knowing who you are, or the exact situation, I can only presume it was because we were so busy. That is still no excuse for making you feel undervalued. We often spend many extra hours with our clients to get the fit just right, and are happy to do so - it's our whole business model. If you are still in Niseko, could you please email me at info@bootsolutionsjapan.com so we can resolve this for you? You were obviously looking for some further boot modifications and we'd be very happy to help and can book you an appointment so you will be seen straight away.
Written February 15, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

PhillippaW
Sydney, Australia83 contributions
Great personalised service without attitude
Feb 2018 • Couples
My husband and I lashed out and bought boots. Expensive outlay, yes. Matt at Boot Solutions (near THE traffic light) helped us choose the right boots. We both had insoles made to fit the boots. The inner boot was also shaped to fit our feet. Amazing. We then were then also given the opportunity to 'tweak' a few changes (for funny foot shapes/instep issues) over the following days. We are both very happy with our boots. Matt has great patience and nothing was too much trouble. Recommended!
Written February 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Phillippa, thanks so much for taking the time to share your experience. We really appreciate it, and so glad you are loving your new boots!
Written February 15, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lotta293
Sweden1 contribution
Fantastic knowledge and service
Feb 2018 • Couples
I bought my ski boots from the guys at Boot solutions, and I was amazed at the service and knowledge they offered. The people working here are pediatrics, the best boot fitters from Europe and Canada and apparently the guy who runs the place is a fort surgeon... so, I guess that explains the deep knowledge they got :)

During my week I came back a few times to fix some small things after the initial fitting and all three guys that helped me were really knowledgeable and service minded. When things were unclear they helped me describe and really tried their hardest to fix the perfect boot for me.

I love my boots and couldn’t give them a warmer recommendation.
Written February 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks so much for taking the time to share your experience. We are thrilled you love your new boots and it's wonderful to hear you were looked after well by our team members.
Written February 4, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Frequently Asked Questions about Boot Solutions Niseko

Boot Solutions Niseko is open:
  • Sun - Sat 8:00 AM - 10:00 PM

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