The Vale Niseko Onsen
The Vale Niseko Onsen
3.5
About
Enjoy the mineral rich water of The Vale Niseko Onsen, piped directly from a natural volcanic hot spring. Soaking in the nutritious waters is highly valued by the Japanese as beneficial to health and wellbeing, and a session in the deliciously hot water after a long day on the ski hill will soon show you why!
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


3.5
3.5 of 5 bubbles13 reviews
Excellent
6
Very good
1
Average
1
Poor
2
Terrible
3

risxlene
Singapore, Singapore1,330 contributions
3.0 of 5 bubbles
Dec 2016 • Friends
Was quite excited to visit the Vale onsen as I heard it is kakenagashi onsen, which means that once water enters the bath, it does not go through recirculation, as well as Aesop amenities!
Reached the place and found the reception easily. Paid for entrance Y1500 excluding rental of towels and went in. You can save a little by bringing your own towels. Was surprised at how small it was. Compact modern style. Indoor was slightly warmer than the outdoors. Outdoors had a nice space. You can hear the males from the outdoor onsen as there is a connecting space which has vents/slates to prevent people peeping through. The indoor wall seems a little mossy-ish. Not sure why but there's no direct contact with the onsen, maybe from the steam.
There's a indoor steam/sauna room. Quite nicely done up.
As for bathing area, think there were about 4 or 5 washing areas, but it wasn't using Aesop amenities (shampoo, conditioner, bath soap). They only have Aesop hand wash and hand balm at the sink area at the dressing area. Was quite surprised there weren't much amenities considering the price we paid. Dressing area is a little squeezy if there are other people. If there aren't it's not so bad. They have mini lockers to put your valuables for free too.
When you exit the onsen area, there's a pathway leading to the swimming pool. At the first door, you can shower before entering the heated pool. Didn't bring my bathing suit but wouldn't mind trying next time.
Along that pathway there's a water dispenser.
Written January 12, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LJM2014
Cairns, Australia7 contributions
4.0 of 5 bubbles
Feb 2016
I don't go to a lot of onsens but I liked this one because you can tell they take care of it. A little expensive and a little small, but I think it's worth it for all the extras plus you know its clean
Written March 1, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Su Mei L
Singapore, Singapore50 contributions
1.0 of 5 bubbles
Visited the onsen one night and I came out feeling worse when when I got in, which really shouldn't be the case for an onsen.

The onsen is quiet appalling for a hotel of this standard. I paid 1100 yen for use and I was told that the outdoor onsen is closed because the roof is collapsing. Fine, perhaps the indoor pools will justify the cost. There is only 1 pool, and it is the size of half my bedroom. It definitely doesn't justify the cost. The quality and quantify of toiletries provided pale in comparison to the hotel I stayed a few days earlier at Jozankei Onsen. There is no facial cleanser, or moisturiser. Only shampoo, conditioner and bath foam. There is also no comb! I cannot understand why comb and moisturiser are not provided - do they think that anyone is going out with dishevelled hair and dry skin in the below freezing temp? Not very thoughtful.

Someone took my personal bath towel and I had to dry myself with the hand towel that I brought (luckily)! The Caucasian receptionist who collected my fees at the reception came into the dressing room just after I got dressed. I told her what happened and she wasn't very helpful and say that the person will probably bring it back the next day. Hello. I don't stay there! So? She asked if I still need a towel (I was fully dressed already) and I said no. Then she hurried out.

I would advise people who want a decent onsen experience to head somewhere else.
Written December 19, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review and sorry to hear you did not have a good experience in our onsen. Apologies for the outdoor onsen being closed due to heavy snow fall on the roof, and you should not have been charged full price. We did offer some reduced fees but unfortunately not soon enough for you to be given the lower entry fee. Sincere apologies that you were inconvenienced by this. We have taken your feedback into serious consideration, and are now looking at sourcing more amenities and toiletries for our onsen. We offer Margaret Josefin of Japan products for Shampoo and Conditioner, and we now also offer cotton buds, combs, shower caps and moisturiser for guest comfort. We have also installed a water fountain. Thank you for your feedback in this area, and sorry you had to do without these amenities! I hope your personal bath towel was returned to you somehow, but if not we would be more than happy to reimburse you for your towel. Please contact us to let us know how we can arrange this. We would love for you to experience the onsen again in better circumstances, so if you would ever consider returning to try it again please don't hesitate to contact me so I can arrange a visit. Kind Regards, Lisa Araki Head of Operations
Written January 7, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ivan L
Sydney, Australia84 contributions
1.0 of 5 bubbles
Dec 2019
Don’t bother to go there if you are not hotel and guest unless you are japanese. Such a shame that they don’t open to public anymore. The public onsen near the main village is close down. Not much option left.
Written December 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tistybus
Coffs Harbour, Australia241 contributions
5.0 of 5 bubbles
Mar 2016 • Solo
If you'd like a quiet onsen with lovely toiletries and a designer feel, this is the place. It's beautiful. The indoor pool is the hotter of the two, but both not nearly as hot as the Yukoro, which is another good onsen in Hirafu.

At 4pm on a Sunday, I had the place to myself, which was heaven. :) it's about 1,500 yen entry if you're not staying at the Vale and well worth it!
Written March 8, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mikefromnoosa
Seoul, South Korea77 contributions
1.0 of 5 bubbles
Jan 2017 • Family
Don't bother with this place .
Totally in-authentic
Very overpriced and very overrated
I am an Onsen lover and this is to be avoided
Written January 21, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amelia
Jindabyne, Australia81 contributions
5.0 of 5 bubbles
Jan 2015 • Friends
There were a few of us who decided that we would have the afternoon off skiing and weren't really sure what to do. So glad we decided to visit The Vale Niseko onsen and rest out muscles in the mineral onsen they have.
It is small but comes with access to the heated pool and has a small sauna inside as well.
We were told that from between 1pm and 4pm is the best time to go because most people are still on the mountain then.
It's not too expensive since you are able to spend as much time in there as you can once you enter.
Written December 27, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

EMBrisVegas
Brisbane, Australia31 contributions
5.0 of 5 bubbles
Nov 2015 • Solo
This is a small onsen as mentioned before, but I wanted to try it because the water is straight from the source and not filtered like so many others in the area. It's beautiful to look at, and both the indoor and outdoor pools are small, but the sauna is a definite plus and you can use the pool too if you like, which makes the price fair enough.

There are combs, cotton buds and amazing smelling hand cream, and good shampoo and conditioner at the shower stations. I felt very relaxed after my bath and would return again. I especially like the outdoor pool - there is not too far to scurry in the nude!
Written December 27, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lukaloo
Perth, Australia6 contributions
2.0 of 5 bubbles
The decor is luxurious and extras like body wash, shampoo, hair brushes etc are very nice touches.

But this is way too small for the number of people who use it. There are probably 30 (maybe more) baskets for storing your belongings, but barely any space to get dressed in the change room. This makes things a bit awkward when you're trying to get out of the busy onsen.

The pools (1 inside and 1 outside) are lovely and hot. But really small, and the outdoor one faces wooden slats unlike other onsens I went to this trip which have rock walls and snow around as a privacy barrier. Give Yugokorotei or Ikoinomura a try instead. Both offer much better value (both about 400 yen cheaper) and experience.
Written February 20, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello lukaloo, Thank you for your review and I hope you enjoyed your visit to Niseko. We are pleased to hear you enjoyed the luxury extras in the onsen, and sorry you felt the number of visitors was too high. During the peak season of Chinese New Year we experience high traffic in the onsen, and while we do take measures to monitor this traffic it can get very busy in the early evening and we apologise for any inconvenience you were caused. Having the onsen within the hotel has limited us to size, and due to the costs of running a high quality hot spring it is necessary for us to charge an entry fee comparable to other local onsens. I hope you enjoyed your bathing experience as much as possible, and if you would like to return in a quieter period to experience the onsen I would be more than happy to arrange a visit. Thank you once again for your feedback, and we hope to welcome you back to Niseko in the near future. Kind Regards, Emma Customer Care The Vale Niseko
Written February 23, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jones888
Hong Kong, China144 contributions
5.0 of 5 bubbles
Dec 2017 • Family
Ski-in/ski-out western five star hotel in the heart of Hirafu village.

Rooms are modern and spacious. The bed is comfortable and soft. Mentioning this as Japan hotel beds generally run firm to very firm.

Onsen is functional. The outdoor onsen is enclosed so no views. Not luxurious by Japanese standards.

If you are looking for a Japanese experience then this hotel and probably Niseko is not for you. Most guests are from China, Hong Kong, Singapore and Australia.

All staff are English speaking and mostly foreign. Some reviewers paint the staff as a bunch of ski bums just working there way through the season. We found this was not the case. All staff were professional and friendly.

Also there is daycare at the opposite Aya hotel. In room babysitting is also available.

There is gym in the Aya hotel that can be used for a fee.

Written December 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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