NBS - Japan Snowsports Specialists

NBS - Japan Snowsports Specialists, Kutchan-cho: Hours, Address, NBS - Japan Snowsports Specialists Reviews: 4.5/5

NBS - Japan Snowsports Specialists

NBS - Japan Snowsports Specialists
4.5
Ski & Snow Tours • Lessons & Workshops
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8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 8:00 PM
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About
NBS is Niseko's premier all in one- Ski & Snowboard School, Kids Club, Rental & Retail centre. Located in a prime ski in- ski out position, the Alpen Ridge NBS store offers a variety of adult, child, group & private lessons, quality rental gear from big brands and a retail store stocking the must have snow accessories to keep you warm, safe and looking good on the snow! NBS now also offers retail and rental in Hakuba!
Suggested duration
More than 3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.5
259 reviews
Excellent
180
Very good
48
Average
11
Poor
11
Terrible
9

YalsM
1 contribution
Family
The instructors were all great. Polly and Emma were especially brilliant at dealing with a 5 year old who was having difficulty settling into ski school. It requires a lot of patience to deal with an emotional child at the best of times, let alone on the ski slopes and thanks to both of them, he settled down and thoroughly enjoyed himself.
I also was once late for a class as I took a wrong turn on the slopes and the school went out of its way to get me to catch up to my class even though it was my fault. Much appreciated.
My only gripe is when I asked about the type of ski pass (all ski resorts or not) to buy, I was told that it’s up to me so I decided to buy an all resorts ski pass. Unfortunately during lessons, my instructor told me I couldn’t go to another ski resort as we couldn’t make it back within 2 hours, resulting in me wasting a lot of money on myself and all the children. This should have been made explicitly clear beforehand.
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello YalsM, Thank you for taking the time to review your NBS experience! It sounds like your family had a great time in our lessons which is wonderful to hear. I will be sure to pass on your positive feedback to Polly and Emma. Regarding the lift pass issue, you are welcome to contact us by email to discuss this further. I am happy to look over the booking and all communication exchanged to make sure this never happens again. The best email contact is info@nisekobase.com. We hope to see you and your family in Niseko again soon! Thanks, Emma
Written January 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lhousehold
21 contributions
Our toddler took 4 weeks of lessons with NBS and loved every day of it. We worried a little that there was no magic carpet since he’s young but he went on the family lift with his coach on the first day (while we watched speechlessly). We thought he would need a break every few days, but he’s gone 6 days a week without a single complaint. We are just so impressed with his progress. He’s already been down the Shirakaba run at the top and all the way down back to Alpen Ridge on his own the entire time. The team is really excellent, and it appears that the turnover is low which means we can look forward to having the same coach next season. The rentals and school team are warm and friendly. My son is enthusiastically welcomed on a first name basis every morning and every time he returns from skiing. At first we were going to go with a competitor (in blue, very visible in Hirafu) but they really didn’t leave a good impression when they told us we had to take a minimum 4 hour private lesson if we wanted a morning slot. When I pointed out that they only recommended 2 hours for 2 year olds they suggested that we could pay for 4 hours and “just leave after 2 hours”......well that tells you the type of clientele they are catering to. I spoke with another parent with an older child who also said it really depends on which coach you get at the blue competitor (too big of a team now) but with NBS, it’s always reliable coaching. NBS has been flexible as we have extended our stay several times. Rentals are great, good quality equipment. I changed my boots and skis several times and found the perfect pair. They were more than happy to exchange my skis when they needed waxing. Great job NBS. We’ll be back.
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello lhousehold, Thank you for taking the time to review your NBS experience! We're thrilled to hear you had such a positive experience and your son loved his lessons. This is exactly what we want for all of our guests. It was pleasure to have you and your family here for so long! We hope to welcome you back to NBS on your next ski trip! Kind regards, Rachel
Written March 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mary M
Byron Bay, Australia26 contributions
Couples
For the second year over the New Year break we booked our boots, skis, poles & lessons from Australia. No issue getting fitted or collecting gear. NBS staff were really helpful with comfort & fit being a priority. My husband did need to take his boots back after the first day for a slightly more comfortable pair and this was no issue with staff.
Lessons were excellent with confident friendly instructors. Thanks to Viara, Vio, Liam, Thereza & Jane.
We really recommend the 5 all day lessons special. My husband ended up doing an additional all day lesson with Thereza & had a great day building on the new skills learnt earlier on in the week.
See you next year!
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello 994MaryM, Thank you so much for your kind words. We are thrilled to know your family had such a positive experience. We love welcoming guests back year after year! I will be sure to pass on your feedback to the instructors mentioned. We look forward to seeing you back in Niseko next trip! Thanks, Emma
Written January 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Quest760972
1 contribution
The management and staff at NBS, Truly, cares about your experience with their company. In short, my wife loved everyone of her instructors method of teaching her how to improve her snowboarding. Last year, my wife and I, had group lessons at different levels for a week, it includes 2hrs in the morning, an hour for lunch and 2hrs in the afternoon for 5 consecutive days. It’s an incredible value. Worth every ¥. In short, i had an issue with just one instructor. I brought it to their attention. They treated me with compassion, respect and made sure my next lessons was up to NBS high quality standards. It was Awesome!! I highly recommend NBS and their staff to anyone considering ski/snowboarding lessons. A special thank you to NBS magnificent Managers Emma and Rachael, Also, their Amazing Instructors, Nina, Andy and Bjourn. I learned many clever ways of improving my snowboarding from each one of them.
I’m soooo happy!!
Thank you very much!!
Aloha!
Written February 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello Quest760972, We're simply thrilled to hear that you and your wife had such an amazing time here in Niseko! Good on you for investing in our group lessons as I must agree, it is an essential investment to progress to your full potential. We're so proud of our team of instructors we have working with us this year. I will be sure to pass on your feedback to those you mentioned as they love to hear from their guests. Thank you for your kind words regarding Rachel and myself. We're always happy to help you whenever you're in resort and hope to see you back here for many years to come. Thanks, Emma
Written February 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Phi Somchai
Bangkok, Thailand3,586 contributions
Family
We booked our rental ski equipment online and it was very easy.

When we went to pick up our equipment from the shop, the people were very friendly yet professional. Our equipment were setup properly according to our physical attributes and skiing experience.

The equipment were excellent and it enhanced our skiing experience on the powdery slopes of Niseko.

I would recommend others to rent from them.
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi 588phis, Thank you for reviewing your recent experience with NBS. It is wonderful to hear you had such a positive experience. I will be sure to pass on your feedback to the rental manager and his team. They are always testing our equipment and constantly learning about our different models so that they can fit out our guests with the best suitable equipment for their trip. Hopefully we see you back here in the future for another powdery ski trip! Thanks, Emma
Written January 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

juliel342020
1 contribution
I hired premium skis. I got v new terrific skis and was able to change them with changes in snow conditions.
NBS also has storage for skis near the Family lift which makes things so much easier to not have to lug gear back and forth each day.
NBS rental rates are better than their major competitor.
I did a couple of adult classes and was impressed by the competence and local knowledge of the instructors.
Overall v well managed rentals and ski school. I’d strongly recommend NBS
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi juliel342020, Thank you so much for your great review! We're thrilled to hear you enjoyed your time here in Niseko and at NBS. We are proud of the range of rental stock we have, always adding new skis and snowboards each winter. The conditions here can change so quickly, so it's definitely beneficial to have the deluxe range and be able to swap whenever you like! We are lucky to have such a great team of instructors working for us this season! We hope to welcome you back to NBS soon! Thanks, Emma
Written February 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

sue c
Perth, Australia8 contributions
NBS staff were helpful and expert. I was disappointed to only be offered lace-up/tie up snowboard boots which make it very difficult to tighten sufficiently. A larger rang of "knob-turning" tighteners would be helpful. Staff advised that they dont generally have very many of those for hire.
Written January 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi sue c, Thank you for taking the time to review your recent experience with NBS! We are pleased to hear the staff were helpful and knowledgeable. We would love to have more of the boa system snowboard boots in stock. I will pass this feedback on to the rental manager. Hopefully we get to see you back in Niseko again in the future! Thanks, Emma
Written January 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

side11
Hong Kong28 contributions
I have been using NBS for my ski rentals for about 10 years. You can book online easily and they retain your details on their database so you can refer back to previous years to see what skis you booked and your sizes etc. Usually when you turn up to collect the skis and poles, they are efficient and helpful and you can walk away with the skis within less than 10 minutes.
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello side11, Thank you for reviewing your recent NBS experience. It is amazing to hear you have been using our services for 10 years! We always strive to make the rental process as quick and streamlined as possible. We hope to welcome you back for yet another trip! Thanks, Emma
Written February 21, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

cyc816
2 contributions
Friends
Terrible experience!!! I whole heartedly would not suggest tuition with them unless you want your whole Niseko experience to be ruined!!

I booked a private ski tuition for me and my friend given he was a first time learner although I am not. We were both hoping through private tutor might bring more care and attentiveness to my friend’s first time experience unlike the group lesson.

Turn out the private tutor has an extremely bad attitude problem, always keep throwing temper over my friend when he can’t achieve the assigned ski skills as a first time learner, while the tutor did not give out any instructions on how to ski properly. The tutor was constantly on her phone either messaging or on calls and she was never paying any attention on us on the slopes! You can imagine just how devastated having a tutor like this for my friend’s first time skiing experience.

As mentioned, I was not a first time learner, I have had lessons with quite a few other ski schools including the GoSnow, and with comparison, this is really the most awful tuition experience I have ever had!!! I shouldn’t have picked NBS just because it’s closer to our stay when it completely ruined our ski trip experience and my friend don’t like skiing anymore after being thrown over with temper for a whole day!

Hope there will not be another victim like us!
Written March 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear cychh816, Thank you for taking the time to review your lesson experience with us. We pride ourselves on the quality of our services so I am very sorry to hear that we did not meet your expectations. We have provided feedback and guidance to the instructor in the hope that no other guests have the same experience as you. This is an extremely uncommon situation for us, we value your feedback and will do our best to improve our services for future guests. Please email me at rachel.hall@nisekobase.com if you have any futher questions, Kind regards, Rachel
Written March 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ros
3 contributions
The instructor took my 4 year old son up on the family quad chair on his first lesson I nearly died with worry. I assumed he would be on the magic carpet but that was Go Snows carpet. He cried and had no way of getting down but in the instructors arms. What a waste of 15000 yen. I was too shocked to say anything as the sweet girl was only doing as she was told. Not set up for little ones. Thank god he didn’t fall off. He also hates heights.
Written January 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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NBS - Japan Snowsports Specialists is open:
  • Sun - Sat 8:00 AM - 8:00 PM

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