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Review Highlights
Great experience

The entire place had a great ambiance and was very calming and soothing. Got a facial from Allison... read more

Reviewed 2 weeks ago
charlovestravel
Nope.

I came with a group of 3 friends a couple weeks ago for a “spa day”. Each of us booked 3 treatments... read more

Reviewed 3 weeks ago
nicolelucking
,
Hamilton, Canada
via mobile
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Traveler Overview
  • Excellent47%
  • Very good15%
  • Average5%
  • Poor15%
  • Terrible18%
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About
“Look deep into nature, and then you will understand everything better.” ~ Albert Einstein Inspired by our natural surroundings, Kalola Life in Balance Spa focuses on the simplicity of nature, embracing the natural elements and incorporating the...more
Contact
110 Jozo Weider Blvd | Blue Mountain Resorts, Blue Mountains, Ontario L9Y 3Z2, Canada
Website
+1 705-443-5808
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1 - 10 of 233 reviews
Reviewed 2 weeks ago

The entire place had a great ambiance and was very calming and soothing. Got a facial from Allison and it was amazing. My skin feels revitalized and much softer than before. Also had an amazing massage. Felt so relaxed and calm after. Both so kind...More

Date of experience: December 2018
Thank charlovestravel
Carol B, Owner at Kalola Life In Balance Spa, responded to this reviewResponded 2 weeks ago

Thank you so much for taking the time to review your services at Kalola. We take pride in our treatments and it is so nice to hear back from our guests. We hope you visit us again soon. Sincerely, Carol Young-Petten

Reviewed 3 weeks ago via mobile

I came with a group of 3 friends a couple weeks ago for a “spa day”. Each of us booked 3 treatments and we were there for a few hours. My personal experience with my RMT massage was honestly a joke. The woman was very...More

Date of experience: December 2018
Thank nicolelucking
Reviewed November 3, 2018

As part of a Blue Mountain booking my boyfriend planned for my birthday, we were provided vouchers for Kalola. I booked our treatments over the phone in the weeks ahead and was provided e-mail confirmation. I've previously been to the Hammam Spa in Toronto. While...More

Date of experience: October 2018
Thank Victoria W
Carol B, Owner at Kalola Life In Balance Spa, responded to this reviewResponded December 4, 2018

Dear Victoria, I would like to express our sincere apology for missing your second treatment. We had some technical issue with our computer program and thought we had recovered all services but it seems we missed one which was yours. It is my understanding that...More

Reviewed October 24, 2018 via mobile

I had a massage with Ronald and it was fantastic, he listened to my areas of concern and explained to me how he would work on those areas my massage really helped to loosen up my tired achy muscles. I had a spa pedicure afterward...More

Date of experience: October 2018
Thank Mel O
Carol B, Owner at Kalola Life In Balance Spa, responded to this reviewResponded October 30, 2018

Hello Mel, Thank you for taking the time to share your experience with fellow tripadvisor followers. Ronny is an exceptional RMT and takes time to make sure you have information that will help you with your homecare. Lexi is a natural and truly has a...More

Reviewed October 22, 2018

Visited for a couples massage and a pedicure. The price was very high and I had high expectations for a service that would match. These services were meant to be a luxury I don't often treat myself to. The massage was fine but lights on...More

Date of experience: October 2018
Thank elizabethdgray1296
Reviewed October 22, 2018 via mobile

Excellent service. Friendly informative knowledgeable staff. Clean and professional i really enjoyed my visit.

Date of experience: October 2018
Thank NorthStar829057
Carol B, Owner at Kalola Life In Balance Spa, responded to this reviewResponded October 28, 2018

Hello Tra, Thank you so much for sharing your experience at Kalola. We are so pleased you enjoyed your treatments with us and hope to see you again soon. Sincerely, Carol

Reviewed September 1, 2018 via mobile

I would not recommend coming to this spa for a massage. I went here for a couple's massage, and paid extra for one RMT massage. We both left feeling quite unsatisfied, as we were no more relaxed than when we came in due to the...More

Date of experience: September 2018
2  Thank Victoria_Ess
Carol B, Owner at Kalola Life In Balance Spa, responded to this reviewResponded September 2, 2018

Dear Victoria, We regret you were not happy with your treatment. I have consulted with your treatment provider who is one of our most senior therapist. At times we will have guests that ask to do deeper work then what is recommended, and our therapists...More

Reviewed July 3, 2018 via mobile

I’ve personally been to this spa a number of times, and there is a very good reason for this. As soon as we walked through the door we were treated like absolute royalty. I organized a day for a friends bachelorette party, and every single...More

Date of experience: July 2018
1  Thank Laura A
Carol B, Owner at Kalola Life In Balance Spa, responded to this reviewResponded August 23, 2018

Hello Laura, Thank you so much for taking the time to share your experience with fellow TripAdvisors followers. We take pride in customizing our guests experience and truly making it your day. Thank you for your lovely words and we hope you visit us again...More

Reviewed June 18, 2018

Overview: terrible customer service, way over priced ($137 for mani/pedi) and spa services are not worth it. This place really just cares about getting their money. I had booked my sister in for a mani/pedi as a gift. Some of her friends booked their own...More

Date of experience: June 2018
2  Thank KS H
Carol B, Owner at Kalola Life In Balance Spa, responded to this reviewResponded August 4, 2018

Dear KSH, As the saying goes "there is always two sides to story", with all due respect this is certainly the case in this situation. We deal with and enjoy working with group getaways on a regular basis and 99% of the time it is...More

Reviewed June 13, 2018 via mobile

Excellent couples massage. The therapists were lovely and did a great job. Front desk staff were warm and welcoming and guided us to use the hot tub before and after the massage.

Date of experience: June 2018
Thank elissas2013
Carol B, Owner at Kalola Life In Balance Spa, responded to this reviewResponded September 2, 2018

Hi Elissa, Thank you so much for sharing your experience at Kalola Life In Balance Spa. We realize how busy life if and truly appreciate you taking the time to share. We hope you come and visit again soon. Sincerely, Carol Young-Petten

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