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Odawara Station Tourist Information Center

Closed Now: 9:00 AM - 5:00 PM
Open today: 9:00 AM - 5:00 PM
Review Highlights
No chip and PIN

Stopped here to buy the free pass for a trip to Hakone. Staff were helpful and spoke reasonable... read more

Reviewed November 4, 2018
Sevenoaks, United Kingdom
Very helpful staff

This Tourist Information counter is in the train station building, across the hall from the train... read more

Reviewed April 21, 2018
Sydney, Australia
Read all 41 reviews
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Traveler Overview
  • Excellent9%
  • Very good46%
  • Average39%
  • Poor2%
  • Terrible4%
Nov 4, 2018
“No chip and PIN”
Apr 21, 2018
“Very helpful staff”
Closed Now
Hours Today: 9:00 AM - 5:00 PM
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1-1-9 Sakaecho | Arc Road, Odawara 250-0011, Kanagawa Prefecture
+81 465-22-2339
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Reviews (41)
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Reviewed November 4, 2018

Stopped here to buy the free pass for a trip to Hakone. Staff were helpful and spoke reasonable English. Tried to pay with credit card but, as we often found, they didn't understand chip and pin so we had to pay cash. They were very...More

Date of experience: October 2018
Reviewed July 29, 2018 via mobile

I took my mother for her first overseas trip to Odawara. It’s a must stop from Tokyo if you want a view on Mount Fuji. This info centre is conveniently located in the train station as you arrive. However nothing can make it for the...More

Date of experience: July 2018
Thank nadjiad
Reviewed June 25, 2018

The tourist staff here were extremely helpful and trying very hard to assist us. We were given several brochures and maps in English which were very helpful. The staff spoke English well enough for us to understand exactly what we needed!

Date of experience: June 2018
Thank Frank B
Reviewed April 21, 2018

This Tourist Information counter is in the train station building, across the hall from the train information counter. The staff were extremely friendly, spoke English well and gave us all the information we required.

Date of experience: March 2018
Thank bucketlisttravellers
Reviewed September 27, 2017 via mobile

The staff were helpful and there are many options of tours and plans for your choice. Pay for tickets there. Access via buses and trains are also there

Date of experience: September 2017
Thank EusoffCasper
Reviewed July 12, 2017

Kept waiting by staff ignoring me obviously wanting to change money, then told my crisp usd100 bills weren't acceptable due to small stamp marks on them. Went to Post Office the following day, got better rate and no problems accepting the bills.

Date of experience: July 2017
Thank Vicky B
Reviewed December 11, 2016 via mobile

Poor queue system. Wrong information given. Wasted time walking to wrong stops which are not included in free pass. Rude Staff ( Egypt Muslim Male), spoke in angry and irritated manner, was self defensive and gave wrong information to tourist. Unfriendly and super unhelpful. Do...More

Date of experience: December 2016
Thank minikiikii
Reviewed May 5, 2016

Place to ask where to go in Odawara, especially if you want to go to Hakone. You can go by train or bus. They have different unique features. ask them for detail.

Date of experience: April 2016
Thank Erlan2013
Reviewed April 10, 2016

This InformationCenter is easy to find in the Odawara Station and the staff were very helpful in providing information on Hakone and the Hakone Free Pass is available there too.

Date of experience: April 2016
Thank seafare74
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