Bicester Village

Bicester Village: Hours, Address, Bicester Village Reviews: 3.5/5

Bicester Village
3.5
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
9:00 AM - 7:00 PM
About
An hour from London, in the heart of the Oxfordshire countryside, Bicester Village is home to more than 160 boutiques of world-leading brands… on sale, all year round. Shop Tory Burch, The White Company, Under Armour and many more luxury fashion and lifestyle boutiques. Dine under an autumnal sky at Soho House & Co’s farmshop restaurant & cafe or savour the splendour of Café Wolseley and enjoy fresh air and fresh fashion just a stone’s throw from the Cotswolds. Open seven days a week, the Village offers an array of personalised services, including a multilingual Concierge, Personal Shopping, Hands-free Shopping and complimentary Wi-Fi. Visit by train: from 46 minutes direct from London Marylebone to the Village’s dedicated station. Or hop in the car for the short drive from London – there’s ample free parking. Bicester Village is a member of The Bicester Village Shopping Collection. BicesterVillage.com
Suggested duration
More than 3 hours
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The area
Address
50 Pingle Drive, Bicester OX26 6WD England
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Popular mentions

3.5
4,113 reviews
Excellent
1,166
Very good
1,264
Average
851
Poor
362
Terrible
470

CLHScott
London, UK186 contributions
Hideous Experience
Nov 2021
Years ago Bicester Village was a nice place to do some shopping, be it high-end designers like Westwood or Gucci, or just discounted high street brands like The White Company. Sadly those days are gone.

If you think you can merely walk into one of the shops you are very much mistaken; surly monosyllabic security guards stand cross-armed in front of each store and laugh in a derisory fashion if you attempt to cross the threshold; instead they joylessly demand you join a digital queue. And how, may you wonder, does one do that? You wait an indeterminate (but lengthy) amount of time for another, unseen, capricious security guard to activate a QR code that you then, along with a dozen other hapless, frozen people, attempt to scan on your phone. Should you be successful, you are then assigned an arbitrary number which may or may not result in your ultimately being given admission to the store. If you're lucky you don't get trampled in the frenzy to secure one of these hallowed QR code numbers; if you are luckier still you may then be given access to the store itself where, upon your attempt to enter, other, equally hostile security guards will bark at you to not cross the imaginary line that separates what they deem is the left hand side of the surrounding territory from the right.

Overall it just makes what should be a pleasant shopping experience instead a haphazard, erratic lottery lacking in rationale, fairness or courtesy and one that means you only have a small chance of being able to enter one of the stores that you have travelled miles to visit.

I won't bore you with tales of woe of the risible car parking facilities but I will say that so few are the spaces in which to park that one is directed to park a mile away and then catch a bus back to this atrocious hellscape.
Written November 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

chrisparker49
Milton Keynes, UK81 contributions
Boat migrants get better treatment on arrival, horrid experience
Wanted to get in early to beat the crowds. Forced to wait in freezing cold. Pret was open but not allowed to enter. Door to car park locked.
So much security, is it a shopping centre or a prison?
Have to get through interrogation to see if you are staff.
Finally get in grumpy staff.

AVOID
Written November 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Georgieboy73
Leicestershire, UK72 contributions
Avoid Avoid Avoid - Disappointing Trip All Round Especially The Virtual Queuing Ridiculous System.
Nov 2021 • Family
What was meant to be a lovely day, was completely ruined by the silly virtual queuing and long queues at other shops. We went with the intention of buying a few Christmas gifts for family members from Ugg only to be told that we won’t be able to visit the store today. They had closed the virtual queues. The member of staff on the door was enjoying playing god on the door, she was almost smirking about the fact as she shouted over to us and other shoppers. Other shops had long queues outside. We stayed a couple of hours and decided to go home. The travelling time for us was 4 hours, complete waste of a Saturday. Won’t be returning anytime soon. It’s such a shame as it used to be a lovely place to visit.
Written November 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Penny J
1 contribution
Poor
Nov 2021 • Family
Very disappointing trip - have been visiting happily for years. The digital queues are a pain - you could be up the far end or eating a meal
when your turn comes and we were told at Ugg that it would be at least a 2 1/2 hour wait. Frankly there wasn’t enough to see - other than eat which you could do anywhere. And the prices - well I may as well buy on line. Not for me any more.
Written November 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tom F
1 contribution
Awful Customer service from the Prada and the villages customer service
Apr 2021
I went to Bicester village on a shopping trip for my birthday in April. I went into the Prada boutique and purchased 2 jackets. Without wearing one of the coats and with tags still on I noticed there was a stain on the jacket. I returned it to the store to be told it may take up to 6 weeks to get back, and that it would either be repaired or given as a voucher if the repair wasn't possible. I returned the jacket on the 4th of August. After having contacted the store on numerous occasions they still have my item with no compensation and are now not responding to my messages. 17 weeks later from when I initially took the damaged item back, I am now without my item and £650. I have tried emailing and calling multiple times without any contact. This is the worst customer service I have ever experienced.
Written November 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear tomfI6189HT, I understand by your message we have already been in contact however, would you be so kind to contact us at feedback@bicestervillage.com quoting this TripAdvisor review and we will be happy to assist you get in contact with the team at Prada. Thank you
Written December 1, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dave smith
Reading, UK1 contribution
absolutetly abhorrent
Oct 2021
mega mega fuming these digital queue times are a joke gucci was to much I WILL NEVEER BE RETERNING THE STAFF DECKED MY 5 YEAR OLD
Written November 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear noncers Thank you for letting us know, and I am sorry you had to experience this. Would you be so kind to contact us on feedback@bicestervillage.com so we can look into this with you please? Thank you
Written November 27, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Quest587490
Oxford, UK9 contributions
21st century shopping mania
Nov 2021
Don't go on the weekend or you may end up going stark ravings bonkers. Its absolutely full to capacity and hard to park or get a seat in the few restaurants. The shops seemed full of not very desirable things to buy; over priced and not bargains. However we did find great coats in Hunter and fab shoes in a few other shops. Its all a matter of luck and the shops need a lot more stock to keep up with the voracious appetite for 21st century shoppers. Can't understand people who bring their dogs to this venue - its quite overwhelming for animals and is certainly NOT a place to bring a family pet. Lots of crying kids and frustrated queues however its quite a unique place and staff do a very good job of serving hundreds of thousands of people every day of the year except Christmas Day. Security teams are good.
Written November 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kim
4 contributions
Ridiculous
Nov 2021
Virtual queuing is an absolute joke, travelled an hour or so to get there walked round and straight back out to go home, we were there less than half an hour. It was shocking we went there in the home to get some clothes for holiday and got nothing as we were not prepared to stand there in the cold waiting to scan a qr code to be given a time slot to shop, absolutely ridiculous. We won't be going g back there any time soon. We are yhe same distance in time for Clarke Village so we will be going there. We just fancied a change and itx a few hours of our day we won't get back.!!!!
Written November 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jade W
Didcot, UK43 contributions
Good for designer shopping
Nov 2021 • Couples
Great for designer shopping. There are a few normal high street shops such as Timberlands, but most shops are expensive designer.
It can get very busy so it is best to go on a weekday.
At busy times there are digital queues which means you can go and look in other shops while you queue for another store. But the digital queues for the popular stores reach capacity quickly, so I was unable to go into some stores such as Gucci and Burberry.
There are good toilet facilities. But I thought the food and drink options were lacking. Would be good to see more restaurants there.
Written November 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sarah G
Rochford, UK11 contributions
Disappointing trip to Bicester Village. Expected prices to be more reduced than they were.
Nov 2021 • Solo
Ashford Village is better for variety as the majority of the shops at Bicester are high end clothing and shoes. For me, it was a long way to go to buy a £17 t-shirt!
The only plus I should mention are the spotless toilets, and lots of them!
Written November 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Bicester Village

Bicester Village is open:
  • Sun - Sun 9:00 AM - 7:00 PM
  • Mon - Sat 8:00 AM - 8:00 PM
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