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Detoured Asia Tours and Tickets
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Traveler Overview
  • Excellent89%
  • Very good9%
  • Average1%
  • Poor1%
  • Terrible0%
Travelers talk about
“walking tour”(6 reviews)
“rural life”(3 reviews)
“ben duoc”(2 reviews)
Ho Chi Minh City 700000, Vietnam
+84 90 346 43 83
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Just completed a walking tour with Joseph. He was a real pro. The tour was interesting and fun. His communication leading up to the tour was on point. Well done continued success, don’t hesitate to book.
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Joseph was an amazing guide! It was great to walk the city and hear his explanations. He showed us photos of the old Saigon to compare with the modern city, to easuly undertand how the city has changed. We learnt lot of Saigon's history and also, he gave us good tips of places
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After looking at all the positive reviews here on TA, we booked their “Ultimate Cu Chi Tunnels” trip on 30th December through Viator - which is a TA company that sells tours online After booking this trip (2 months in advance) , I got an email confirmation from Viator with a
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Response from josvitran, Manager at Detoured Asia
Responded Apr 10, 2019
This client booked our tour: The Ultimate Cu Chi Tunnels Full Day via Viator, as metioned on tour details we provide pick up from client's hotel at 8:00AM on tour date. This client did not provide the hotel's name and address at the time of booking - we normally will have to check back with our clients several days prior to tour date. Two days bofore the actual tour, on 28th December, 2028 we received a phone call from this client with a local mobile phone number. As the client could not provide a booking reference, therefore we texted them back with our email address provided, and asked the client to forward to us the booking confirmation. We received the client's email at 5:02PM on the 28th December, and replied with a confirmation at 5:08PM on the 28th December - the client sent one more email at 9:12PM the same date, and we replied at 9:13PM the same date to confirm pick up time. >>> We have email conversations as the reference! We find the client was dishonest to provide such misled information regards the comnunification prior to the tour. Moreover, the client did not stay at a hotel, but at an appartment complex which is still on the process of building, even Google maps locates it at a different address. On the tour date, our guide had to phone the client as this was the only way worked. We provided private car, private guide with good command of English, entrance fee, water and lunch with dietary request. At the Cu Chi tunnels site, specially at Ben Duoc tunnels - it is strictly an obligation for any tourist and tour guide will have to follow an on-site local guide to be guided so our guide had to ask the client together with him, to follow the on-site local guide (the client might misunderstood at this point). The only problem our guide made was that he took the client to different direction while they were walking from the liberated area (location A) to underground tunnels area (location B), instead of 10 minute walk followed the unnamed path, he made it to 20 minute walk. He then had to rent an electric car to take the client to the location B to continue the tour. With all the information provided above, we confirm that the tour was delivered as promise. However since our guide was having some health problem, and he was unable to live up the client's expectation. Therefore we refunded the client US$20.
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Joseph was a great tour guide; knowledgable, of course, but a nice guy who is very easy to get on with. I recommend him to you - you won’t be disappointed.
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We did two private tours out of Saigon with Detoured and thoroughly enjoyed both. The guides were both very knowledgeable and accommodated the minor customization that we requested. We would most definitely use detoured again.
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Review collected in partnership with this hotel
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