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Zermatt Tourismus: Tours & Tickets

Open Now: 8:00 AM - 8:00 PM
Open today: 8:00 AM - 8:00 PM
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Traveler Overview
  • Excellent41%
  • Very good29%
  • Average15%
  • Poor10%
  • Terrible5%
Travelers talk about
“train station”(3 reviews)
“bahnhof”(2 reviews)
“information”(4 reviews)
Information, tips and bookings for any trip to Zermatt: the team from Zermatt Tourism offers advice, help, brochures, tickets and even souvenirs to ensure that visitors enjoy the best possible stay. The expert team from Zermatt Tourism offers advice...more
Open Now
Hours Today: 8:00 AM - 8:00 PM
Suggested duration: < 1 hour
Bahnhofplatz 5, Zermatt 3920, Switzerland
+41 27 966 81 00
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Zermatt Tourismus Tours and Tickets
from $636.17
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from $245.75
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Reviews (58)
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1 - 10 of 23 reviews
Reviewed 3 weeks ago

tourist office is very hit-miss. Some are helpful others very short and borderline unhelpful. TripAdvisor and google fair superior in our opinion.

Date of experience: September 2019
Reviewed August 30, 2019 via mobile

We reached Zermatt on 20 May 2019 and went to tourist information centre first thing in the morning. It was a gloomy day and there was nothing much we could do. We made enquiry to a female service staff (didn’t get her name) on alternative...More

Date of experience: May 2019
Thank Kai_Wah
Reviewed August 19, 2019

A very touristy place so good to have a Tourist office near the train station to help them; they need it. Postcards & the usual tat is available to buy. A lot of older Swiss have complained to me about the Tourists in Zermatt, especially...More

Date of experience: July 2019
Thank BBimbo
Reviewed June 4, 2019

Purchased tickets online for the Glacier Paradise ride from Zermatt. No tickets arrived before our holiday despite their confirmation stating they would. No tickets on arrival in Zermatt at the cable car station (a seperate organisation from the tourist office - note) Had to pay...More

Date of experience: May 2019
Thank dannysview
Zermatt_Tourism, Assistentin Administration at Zermatt Tourismus, responded to this reviewResponded June 10, 2019

As we have already confirmed to you by mail, the amount will be refunded. Due to a change in the terminals it took longer this time. Please be patient. Thank you for your understanding

Reviewed January 9, 2019

Nice offices, good language skills (to be expected) but sometimes simply to rough on the edges. You should represent luxury and top hospitality, please

Date of experience: January 2019
Thank Geneva2009
Zermatt_Tourism, Assistentin Administration at Zermatt Tourismus, responded to this reviewResponded January 17, 2019

We consider your feedback as an opportunity to constantly improve the quality of our services.

Reviewed November 22, 2018

When we were there, there was one line to ask questions ...however we needed to move to another line to purchase lift tickets. That person did not sound too enthusiastic to answer additional questions. If you know what you want, buy lift tickets at the...More

Date of experience: August 2018
Thank Andrew Z
Reviewed October 22, 2018

Helpful, friendly staff right outside the Zermatt Bahnhof (train station to Taesch parking garage as well as to the rest of Switzerland). Stop in and ask for the free Zermatt map - very well done and a must even for just walking the town!

Date of experience: September 2018
Thank SabreSailor
Reviewed October 9, 2018

Situated at the Bahnhof . You can't miss it. Where other Office du tourists often fail to have qualified staff. In this case not. The staff know there business

Date of experience: December 2017
Thank prinsenweier
Reviewed September 12, 2018

One of the best things about this charming Alpine location is the total absence of cars from the Main Street. The train line also ends here, making it feel just that bit more isolated and special. They do however have electric taxi carts so you...More

Date of experience: September 2018
1  Thank Burg34
Reviewed August 14, 2018

It really does depend who is at the desk in this place for your level of help. When I arrived in Zermatt last month the lady Silvie could not have been more helpful. She found for me and booked a very good hotel for a...More

Date of experience: August 2018
Thank martin A
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Questions & Answers
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August 7, 2017|
Response from OneWayVancouver | Reviewed this property |
Just contact Zermatt Tourismus directly with your questions. I'm sure their friendly, helpful staff would be able to answer you.
Frequently Asked Questions about Zermatt Tourismus