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Stazione di Firenze Santa Maria Novella: Tours & Tickets

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  • Excellent19%
  • Very good43%
  • Average26%
  • Poor7%
  • Terrible5%
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Piazza della Stazione 1, 50123, Florence, Italy
Santa Maria Novella
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Stazione di Firenze Santa Maria Novella Tours and Tickets
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All reviews busy station information boards main concourse big station public restrooms ticket counter buying tickets starting point platform pickpockets italo escalator firenze companies passengers pharmacy journey
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1 - 10 of 254 reviews
Reviewed 3 weeks ago

Florence’s main station is open to the fresh air which is fantastic for the environment, but it is not a cool space. You cannot imagine the heat in the station at 5pm on a hot summer day! It is lovely that the station retains much...More

Date of experience: June 2019
Thank The_Concierge_8
Reviewed 4 weeks ago

We travelled from pisa to Florence at a cost of €7 each and the train was a little delayed and clean. A beautiful starting point to explore the city. There are plenty of on the ground staff to help you and give positive advice. The...More

Date of experience: September 2019
Thank Asrj76
Reviewed October 2, 2019

Arriving in the evening from Pisa, we fond it a little confusing and pretty busy. We went pack days later having decided to take the train to Venice. There are 2 rail companies, ItaliaRail for the fast trains and TrenItalia for the local trains. We...More

Date of experience: September 2019
Thank Mark W
Reviewed September 28, 2019

A dip in the past of beautiful Italy when they said that trains arrived on time. you can still see the splendid murals in the immense gallery that takes you to the tracks. A targeted restoration and an organization of spaces have created an interesting...More

Date of experience: August 2019
Thank NemoWolfe
Reviewed September 24, 2019 via mobile

Difficult to know which window to go to to buy train tickets. Tried the automated machine but they don’t accept overseas visa/mastercard. Had to ask around, finally found the small ticket office window set with shop like structure. They only take cash. Not sure why...More

Date of experience: September 2019
Thank kausarb2014
Reviewed September 18, 2019 via mobile

Worst looking train station you could ever find. Chaos everywhere and not much help on offer. Advice: Get there early and watch for pickpocket and changes to your itinerary!

Date of experience: August 2019
Thank StephenCr0ss
Reviewed September 17, 2019

There's no where to sit while you wait for your train no benches only the flood. It seems common in Italy as Rome train station was the same.

Date of experience: September 2019
Thank Stumpy U
Reviewed September 13, 2019 via mobile

I went into Vodaphone to ask about im cards while in Italy. 2 customer service reps in the Vodaphone of the train station in florence were attending this one person for at least 45 mins. I finally asked if I could talk to someone and...More

Date of experience: September 2019
Thank alonsog472
Reviewed September 1, 2019

This large train station is located just a short walk from the Duomo complex and other major attractions. It has a large lobby/waiting room (but not enough seating), large quantities of ticket agents and machines. Good selection of eateries, shops and newsstands. Overall, a very...More

Date of experience: April 2019
1  Thank SoCalOregonian
Reviewed August 20, 2019

Very easy station to find your way around - it's not that large and easy to figure out where to board. There is a pharmacy, restaurant, chocolate store, ice cream store and train clubs to use.

Date of experience: August 2019
Thank strawmns
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Questions & Answers
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April 9, 2019|
Response from travelsafer | Reviewed this property |
There is a luggage storage service by a company called Kipoint that belongs to the National post office company. Cost is 6 Euros for the first 5 hours and 1 Euro for each hour until the 12th, 0.50 euro thereafter. Open from... More
chuck G
January 18, 2019|
Response from travelsafer | Reviewed this property |
All train tracks are at the same level of the entrance, but it's probably not fully accessible if one has walking disabilities. There are accessible toilets and a place called Sala Blu for people with disabilities.
November 23, 2018|
Response from travelsafer | Reviewed this property |
Hi, there are no lockers. There is one close by in Via dell'Albero, 22, for an euro per hour. It is open from 7am to 9pm. Train station itself has a manned luggage storage on track 16 open from 6am to 11pm and the cost is 6... More