Booked a car to JFK on Thursday 5th for Friday 6th. Got a confirmation by mail. Waited for the car that never arrived… Had to call to cancel it… Really disappointed by a service that was, once upon a time, excellent.

I booked two rides with Carmel in NYC on November 21, 2024, including one from JFK. The communication from both the dispatch center and driver, to ensure we were meeting at the same point in JFK, was excellent. The drivers were both punctual, amiable, and drove immaculate, well-maintained vehicles. I had a very positive experience using Carmel, and would absolutely recommend booking NYC transportation through them. The cost is comparable to an Uber, but the cars and customer support are a notch above.

no instructions were provided on how to meet up w/the driver. had difficulty contacting them for instructiosonce contacted information provided was sketchy at best

Tyrone was so friendly, kind, and easy to work with. Our plane was 5 hours delayed and he still met us at 1 AM with a smile & great personality!

Great value for money and courteous calm driver. Picked us up after a simple phone call. Pick your time and or ring them when you land.

OMG......never in the past 42 years of travel for my wife and i have i ever witnessed such incompetence. Ok, there were some reviews advising of long waits here, but with me being a BLUE CHIP and HERTZ GOLD member, advertising SKIP THE LINE, i felt confident there would be no issues, and i did use the "skip the line" option". i've never been so wrong in my life. there had to be at least 40-50 people all waiting for cars in an empty parking lot behind the rental office. there were NO cars and NO happy customers. the poor girl wearing the "get on the road faster" t-shirt should be getting paid triple whatever her current salary is. she constantly announced that vehicles are coming, and when i asked what the real answer was, she replied "thats better than telling everyone 2 hours or more". vehicles did come, but very very slowly one at a time still wet from being washed. there was no real line nor organization of any kind. i am very surprised there were no fist fights with customers jockeying for position. to top things off, i had THREE diffent prices on my quote all with the same reservation number. the lowest price was on my emailed confirmation, another higher price when i was verifying on their website, and yet another even higher price when i called to try to fix over the phone. oh yeah, their customer service line is somewhere overseas where english is not their primarly language, and to no surpise, they were UNABLE to correct my rental price even after i emailed them my copy. all i can say is, good luck here. hope your Maui vacation time isn't too valuable

Everything went smoothly. From JFK to Manhattan. Pickup location arranged via a quick call after luggage collection.. The kindest driver!

My experience was great. I received updates all along the way. It was easy to locate my driver as I received specific instructions about where to meet him and license plate information. Great experience!

Used Carmel Car and Limo Service for our Oct. 6 cruise out of Manhattan. On Oct. 5 we landed at LaGuardia airport and called Carmel around 11:30am and told them we got our bags. They told us where to wait and they would get there as soon as they could, look for a sprinter van #249. We called them at 1:00pm and told them we were still waiting and they asked if we were sure we were at airport cuz driver said he picked us up. Now we don't know where we are? They will send him right over for us. He shows up at about 2:30pm in a sprinter van #251 and says someone with same name as my sons and going to same hotel as us got in last time he was at airport. Now he doesn't know about road closures and he had to keep looking at GPS for a hotel that he was supposedly just at. Would have cancelled and took a couple of Ubers but we had to prepay. Now customer service won't call back. Save some headaches and don't use them.

This was easy to book and there was lots of contact with the company. Driver was punctual and efficient. Would book this transfer again.

Have used them a dozen times, mostly to go from Manhattan to a cemetery in Queens and return. Always punctual, reliable, clean up-to-date comfortable vehicle, professional friendly driver...never varies. The price seems fair to me - the key issue for me is reliability.

DO NOT USE CARMEL CAR & LIMO SERVICE!!! I made the grave mistake of thinking that a company with a slew of 1-star reviews couldn't be that bad. I was wrong. I would rate this service 0 stars if I could. I specifically called ahead to confirm that the limo would have two things that were really important to me: champagne glasses and an aux cord. These actually mattered to me quite a lot (I had just proposed to my girlfriend, and this was part of the follow-up plan), and I was assured by the representative that the car had both. This assurance was the ONLY reason I chose Carmel over other options. It ended up that the car had neither. I was really upset by this, and I ended up deciding to request a partial refund (30%). Again, I only chose Carmel in the first place because of the false information I was given. When I requested a partial refund due to the blatant false advertising, their customer service was an absolute nightmare. The representative was not only unhelpful but outright rude. I was told that my complaint would be reviewed and I'd hear back in a week. A week and a half later, I had received nothing. I called again, and the representative apologized for the delay but promised I'd hear back within days. Two weeks later, still nothing. On my third call, the representative was once again extremely rude and dismissive, even hanging up on me when I pressed the issue. When I finally managed to speak to someone who could address my concerns, she was just as rude and unaccommodating. The best they offered was a pathetic $15 refund on a $300+ trip, and she outright refused to escalate the issue to a manager. Save yourself -- this company is dishonest, poor quality, and rude.

They did not show! Waited and waited. Finally went to the taxi line, which I would have done in the first place. Aargh. Late with teens. Sucks.

I booked a limo from JFK to home in Manhattan. The driver didn't speak a word of English. The only way to communicate was speaking English into his phone which then translated it into Chinese. Had to go through the procedure all the way home. In an emergency I shutter to think what would have happened. I tried to complain to Carmel and they told me that they are legally able to employ non English speaking drivers and there was nothing they could do about it.

Ride requested clearly stated to Ocean casino, driver stated he was only getting paid to take us to King of Prussia? Driver refused to take us and returned to airport