Rip off!! Do not, I repeat do not waste your money!! Spent $176 for this tour. The weather was awful and when you request to have your tickets moved to another day or a refund you are denied. Went on the tour every single stop we were supposed to go to was closed down due to the weather. We barely saw any lights. Also the tour guide left us at the first stop in the pouring rain in freezing cold weather. We paid for an uber to try and find the trolley to get our stuff off of it. I spent more on the Uber than the company was willing to refund. There were 32 passengers on this tour and every single one tried to talk to management about how definite was and how it was nothing that was promised when booking. They offered me 15% refund.. a whole $26 when I spend $176! Terrible company. We saw 1 attraction a little side street of lights. We spent hours driving around the same circles and doing nothing.

We had a great time on a bitter cold evening (nice heat in the trolley, though). Lovely vibe, on-time departure, three stops, with time to walk around and see the wonderful community lights. A totally enjoyable experience.

The worst experience, save your money. Our guide didn’t sing and didn’t know anything about the area. We only had one stop of actual lights.

The pieces of information were poorly delivered. The noise of the bus was completely covering the voice. Also what the tour guide told us were general info that anyone can learn from Google

Great trip, everyone was friendly and informative. Dress warmly if you plan on riding up top which I recommend for the best views. Would be a great first activity in Philly to get a perspective of where everything is. Only downside was it was hard to figure out when the next bus was arriving, but I got lucky and didn't have to wait too long.

The staff are excellent and so would the full tour, We went when it was Veterans Day and half the route was closed which was really disappointing. They sent a note saying it was closed for the day, then a note saying it was open. Had I known I would miss out on half stops I wouldn’t have gone and requested a refund. If there’s no route closure, I would recommend it.

The inside of the bus was completely full. Since it was a chilly October day, it was not ideal for my parents to sit on the upper, open-air level (mom is disabled and dad failed to bring a jacket or hat). My 5 year old and I were prepared and enjoyed ourselves. The tour guide was knowledgeable and funny. Unfortunately, we didn’t have time to hop on and off due to a flight later that afternoon. For that reason, it seemed a bit pricey for just a 1.5 hour tour. However, had our day been free we would have hopped off at the farmer’s market on one of the stops and really taken our time to tour the city. Side note: I was surprised at how low one of the street cable wires was at one point. I thought I was gonna be strangled! Overall, it was interesting to learn so much history about Philadelphia. It was worth it.

Honestly, the worst hop on hop off tour I’ve ever been on. The guide, Joe, tried to be funny, but he wasn’t. His jokes were off and did not enhance the tour at all. Really did not learn one thing on this tour about the city of Philadelphia. The bus went full speed the entire route. He basically pointed at things we already passed by and didn’t have a chance to see. There was no slowing down at any of the sites and the only stops were at red lights or the two or three places where people wanted to get on/off. The worst part was the speeding through streets with low hanging branches and wires. It’s a wonder no one was injured. There was a whole group of people who didn’t speak English. A woman let him know at the beginning and he basically let her know their translation system was not good. Never saw them hand out earplugs, etc. He complained constantly about the poor quality of the microphone and repeatedly said the company didn’t care because he was not issued a company jacket. Extremely unprofessional and unpleasant to experience.

Great Value, Great scenery! Nice day at Philli! Saw the Rocky Statue and ran the steps. Even though we did not get off every stop, we saw a lot of places that we would have otherwise not have seen. It is a great joyriding experience on the top floor of the double-decker bus. Our family included two kids ages 10 and 11 grandparents,my husband and myself. It was our first trip to Philly together and the hop on hop off bus made it so much easier.

We did this tour 3 years ago and decided to do it again with our brother and sister. I was the one who wanted them to see it because we loved it so much. There were 2 big changes from the first time. History of the city was rarely mentioned and we learned about every single movie that was every filmed there. Really? The tour 3 years ago was amazing. This one not so much. Plus the microphone had a short and it started right away but the guide said "he hoped they would get it fixed when we got back" so we missed a lot of what he was saying. All in all, I would not recommend this tour based on this recent tour. Very disappointing.

The tour guide, Cayanna (?), was excellent! We do HOHO tours frequently as we travel around the country and to foreign countries as a way to acquaint ourselves with new cities - the success of HOHO is totally dependent on the guide. We mostly get good guides, occasionally we get one so bad that the tour is a total flop. However, the tour and the guide in Philly were wonderful. Lots of interesting stops and neighborhoods to see (26 available stops!) and the guide had something interesting to say about each one, as she often told a joke or an ‘insider tip’. Kudos to Cayanna.

Joe, our guide, provided just the right mix of facts, pseudo facts, and myth with humor and wit. He answered my questions in a concise yet thorough manner. You didn't try to BS when he didn't know the answer.

We purchased the two day package as we planned to orientate ourselves on the initial trip and then return to those spots we wished to see in more depth. It was a considerable walk from our hotel to the first place we could pick up the bus and we waited for quite a long time before the bus came. We managed to cover some of the must see sights on the first day but found that the buses had long time gaps between them and meant we spent a lot of time waiting . We also were not informed that the two bus companies had amalgamated and that we could have travelled on either with the same ticket. The second day was not able to be used to the full due to a police funeral which caused significant street closures in the areas we wished to visit. This was not the fault of the company but it did mean that we really wasted the second day of our ticket and were only able to use the bus for one stop. We have used these tourist buses in many other cities and felt that this one was not quite as good as others due to the considerable wait times for the next bus. The guides on the buses we did access, were very personable and quite entertaining.

Great way to discover the sights of Philly and/or cover the distances from one place to another. Tour guide was entertaining and pointed out many interesting facts.

Best 90 min tour of Philly ever...then we got on & off at sites we wanted to tour. Runs all day & has sev pkgs to choose fm. Awesome..easily understood guides.grt safe drivers. Helpful staff. We enjoy Shirley ar one of our trips..personable & helpful. Staff works really hard bw sure to tip downstairs. Only drawback..I'm on a cane snd st time steps up & down was challenging..not all busses have lift..be aware.