The guide was a no show! There were at least 15 people disappointed today. Voicemail was full so couldn’t leave a message and they never responded to email. Luckily for us, a fellow tour member worked out which churches were doing gospel and we were able to visit and experience an amazing service. Don’t waste your time or money with these amateurs - google which churches are open to visitors and do it yourself!! So easy and each church super welcoming to visitors! We’ve now lodged claims with our credit card company - should have read the reviews here. This is a common occurrence.

Our tour guide was absolutely knowledgeable about his neighborhood. We appreciated hearing about his personal experiences living in Harlem. Meeting up with local residents was a plus. The tour, however, was not quite the Multimedia Harlem Renaissance tour I expected. First, there was no media except for photos on his phone. Second, I was hoping to learn more about the Harlem Renaissance, its important participants and its impact on NYC and on the country. We got a small taste of this info but I hoped for a deeper dive. It was a fun, interesting tour but not as academic as I wished for.

We had a Saturday tour booked thru Harlem Heritage. An hour before, our tour guide texted to say something came up and he would not be able to make it, leaving a lobby-full of disappointed people. But more disconcerting was the lack of correspondence regarding a refund. Neither the tour guide or the office responded to my inquires regarding a refund of the $80 we paid. I ended up having to go thru my credit card company to resolve the issue. That is far from professional.

Wow. Neal is a knowledgeable, passionate, and animated educator. My whole family really enjoyed this tour. Neal took us through history from the 1600s, when Harlem was home to native people, up to the recent decades of hip hop where stars rose literally from the streets of the neighborhood. Most of the tour centered around the Harlem Renaissance - Neal took us to many of the most famous landmarks throughout including the Apollo. I've been in New York for 2 years and this was a really great way to learn a lot about the significant role Harlem played in New York history.

We loved this tour and our tour guide Neal was great. Lots of history presented in a fun and interesting way. Plus, our tour ran into two interesting local celebrities. Our tour guide knew them, introduced them, told us about their cultural contribution to Harlem, and wove their personal histories into the overall history of Harlem. It was fabulous. As a side bonus, we each had some really great red velvet cake from a local cake shop - very tasty.

We loved it and highly recommend it! Plus our tour group ran into two local celebrities, and our super tour guide introduced us, told us why they were each historically important and seamlessly wove their stories into the wonderful Harlem history he was telling us about.

I really liked this tour because he shows the reality and complex dynamics of Harlem. Well balanced tour

We organized a Harlem tour with Harlem Heritage Tours for a class of film students exploring the history and culture of NYC. Our knowledgeable guide was excellent and provided a memorable experience for our students with engaging anecdotes both personal and historical about the neighborhood. He expertly provided historical context, connecting the neighborhood's rich history to its vibrant present. We explored iconic landmarks like the Apollo Theater, the Dr. King Towerts and more gaining insight into their cultural significance. We met residents and small business owners, offering a genuine, immersive experience. Our guide's passion and expertise made this tour a resounding success.

We were supposed to meet up at the Heritage Center. No Multimedia Show as advertised- went straight to the church, were we just waited. We went to church, the gospel wasn’t present. Our guide seemed to go missing while we were in there, he repeated himself, and honestly he was more interested in greeting other people. We left early, as it seemed unorganised. Also we cancelled a trip last year due to illness, and they told us, we could get a refund. We never did.

I booked this tour for 3 people on september 10th. We were supposed to redeem our tickets at the Harlem Heritage Tourism and Cultural Center at 9:00, with the tour supposedly starting at 9:15 with a light breakfast, and time to relax in the Cultural Center. We were several people waiting (around 10-15), until the guide arrives at 9:30. After some talk outside, we went straight to the Canaan Baptist Church nearby for Church service starting at 10:00. We left the church around 11:15. After that (and some historical stories told by the guide on the sidewalk) we decided to leave the tour. The bad weather was part of our decision, but the way it started (late, no apparent organization, no breakfast and Cultural Center visit) didn't enticed us to continue the tour.

With several others we waited quite some time at the Apollo Theatre, but the tour operator did not show up. A complete waste of time & effort.

The guide never showed. We called and got no response. On top of that, the description states that the tour will take you onstage at the Apollo and backstage. However, Apollo employees informed us that no one was allowed to go past the gift shop, on a tour or otherwise. So, even if our guide has shown up, we couldn’t have experienced what was promised. Incredibly disappointing.

No one from Viator showed up. We waited an hour. I called the phone number for Viator but they were unable to contact the local company so I still don't know what happened. Very disappointing - would not use Viator again.

I booked this tour through TripAdvisor because of your reliable reputation. So needless to say I was disappointed when the guide did not show!!!. I will be asking for a refund. DO NOT BOOK THIS TOUR!!!

The guide didn't show up. The company phone voicemail was full. No communication still. Very disappointing and unprofessional.