Tours and Tickets

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory provided by 9/11 Ground Zero Tour

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
5
Book in advance
from
$109.00
per adult
Reserve now & pay later: Save your spot free of charge with flexible booking.
97% of travelers recommend this experience
This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
Tour snapshot
Uncover the tragic events of September 11, 2001 on this guided history tour
Duration:
5h
Taking Covid-19 safety measures
Group size:
25
Wheelchair accessible
Ticket type:
Mobile
Free cancellation
About
As one of the most significant moments in recent American history, the tragic events of September 11, 2001 changed New York City forever. Uncover this storied history of these somber events with this remembrance tour, complete with a visit to the National September 11 Memorial & Museum. Highlights include viewing the former World Trade Center site, visiting the FDNY Memorial Wall, and taking in the views from One World Observatory—with entry to all sights included.
Know before you go
  • Duration: 5h
  • Mobile tickets accepted
  • Instant confirmation
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Available languages
English
Highlights
  • Choose a departure time that's most convenient, in the morning or afternoon
  • Avoid crowds with skip-the-line entry to the 9/11 Memorial Museum—included
  • Enjoy panoramic skyline views, with included entry to One World Observatory
What to expect
Know before you go
  • Duration: 5h
  • Mobile tickets accepted
  • Instant confirmation
Available languages
English
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Highlights
  • Choose a departure time that's most convenient, in the morning or afternoon
  • Avoid crowds with skip-the-line entry to the 9/11 Memorial Museum—included
  • Enjoy panoramic skyline views, with included entry to One World Observatory
What to expect
Need help booking?
Call the number below and use the product code: 5250P14
Important information
Inclusions
  • Professional, local guide with a personal connection to the events of 9/11
  • Timed Ticket Access to the 911 Museum
  • Entry to the One World Observatory
  • English Speaking Guide
  • Guided visit to 9/11 Memorial and Ground Zero
  • Entry/Admission - FDNY Memorial Wall
  • Entry/Admission - One World Observatory
  • Entry/Admission - New York City
  • Entry/Admission - The National 9/11 Memorial & Museum
Exclusions
  • Gratuities
Duration
5h
Departure details
  • St. Paul's Chapel, 209 Broadway, New York, NY 10007, USA Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.
  • 9/11 Memorial Pools, 180 Greenwich St, New York, NY 10007, USA
Additional information
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travelers can participate
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
  • This tour/activity will have a maximum of 25 travelers
Inclusions
  • Professional, local guide with a personal connection to the events of 9/11
  • Timed Ticket Access to the 911 Museum
  • Entry to the One World Observatory
  • English Speaking Guide
  • Guided visit to 9/11 Memorial and Ground Zero
  • Entry/Admission - FDNY Memorial Wall
  • Entry/Admission - One World Observatory
  • Entry/Admission - New York City
  • Entry/Admission - The National 9/11 Memorial & Museum
Exclusions
  • Gratuities
Departure details
  • St. Paul's Chapel, 209 Broadway, New York, NY 10007, USA Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.
  • 9/11 Memorial Pools, 180 Greenwich St, New York, NY 10007, USA
Duration
5h
Return details
  • 9/11 Memorial Pools, 180 Greenwich St, New York, NY 10007, USA
Additional information
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travelers can participate
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
  • This tour/activity will have a maximum of 25 travelers
Travel safe during COVID-19
What you can expect during your visit
  • Paid stay-at-home policy for staff with symptoms
  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
What you can expect during your visit
  • Paid stay-at-home policy for staff with symptoms
  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
Itinerary
  • You'll start at
    St. Paul's Chapel
    209 Broadway, New York, NY 10007, USA
    Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.
    See address & details
  • 1
    St. Paul's Chapel
    Stop: 15 minutes
    See details
  • 2
    The Oculus
    Stop: 15 minutes
    See details
  • 3
    FDNY Memorial Wall
    Stop: 15 minutes - Admission included
    See details
  • 4
    One World Observatory
    Stop: 60 minutes - Admission included
    See details
  • 5
    Survival Tree
    Stop: 10 minutes - Admission included
    See details
  • 6
    The National 9/11 Memorial & Museum
    Stop: 2 hours - Admission included
    See details
  • You'll end at
    9/11 Memorial Pools
    180 Greenwich St, New York, NY 10007, USA
    See address & details
+
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

5.0
549 reviews
Excellent
513
Very good
25
Average
6
Poor
1
Terrible
4

Vanessa M.
1 contribution
Mar 2022
Tim is an amazing tour guide! From the time we were greeted until our departure, my son and I felt engaged with the group and the history of events at the World Trade Center. And we weren’t the only ones that felt this way as Tim remembered the names of people within the group and gave people the opportunity to share their insights. He made sure that everyone was able to hear him speak as he divulged interesting facts about the location and events of 9/11. Additionally, he made sure that group needs were tended to such as restroom breaks. Tim’s New Yorker attributes (such as his accent and responsive demeanor) also gave the tour more validity. When we return to explore more of New York’s history, we will book a tour with Tim because in such a brief period, he made us feel connected to this beautiful city. We highly recommend Tim to anyone who asks and look forward to spending time with him again.
Written March 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Catherine D
Thank you for your kind words. It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. We will be sure to pass this on to Tim. We look forward to seeing you again soon. Have a wonderful day!
Written March 22, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Emma R
Wakefield, UK20 contributions
Feb 2022 • Couples
Easy to find meeting point for the activity, guide was a little over zealous but in saying that, you got more insight to the tour and found out more background so would recommend the tour. Weather was damp and cold, wrap up warm as there is a lot of standing in one place whilst the guide presents. The OWO is fantastic and a real show stopper at the start. No long queues and worth the money. North and south pools can be viewed FOC so could just do that without the museum to keep costs down if you are on a budget!
Written February 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bob Teshima
1 contribution
Jun 2022
For starters, our tour host, Tim Douglas, was an absolutely phenomenal guide. Were it not for him, our experience with one of the most revered, memorialized and iconic places in the country, would not have had the same impact.

His breadth of knowledge of the City, it's history, it's people and places before, during and after the horrific events of 9-11, would not have had the same meaning nor left us with a sense of hope, rebuilding and renewal of life that it left my family. Tim is a master story teller, elocutionist, passionate about all things New York, yet gave our group the time to reflect on a tragedy which moves so many of us now, over 20 years later

My family and I highly recommend the Ground Zero Tour, especially if you can get Tim to be your guide. You won't be disappointed and something you must do, even it your stay in New York City is a brief one

Bob, Stephanie & Jackson
Written June 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Verlene D
1 contribution
Jun 2022 • Friends
We could not hear our tour guide at all. We asked him to talk louder and he said to get closer to his microphone. Fine but when you cover it with your binder it does no good. You also have to talk into it for it work. I feel it was extremely pricey to stand around and not hear anything. When you have everyone except a few get on their phones because they can’t hear you. Take the hint.
Written June 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nathan C
Thank you for your feedback. We are committed to delivering the best, most memorable tour and would love to know more about your experience to determine how to improve the quality of our tours, and to provide an elevated guest experience in the future. If you are able to reach out to further discuss the matter, we would love to hear from you at info@exp1.com
Written June 11, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MCinKC
Kansas City, MO33 contributions
Sep 2021 • Couples
An absolute must-see when in NYC. The all access ticket starts with a very well-done guided tour of the site and grounds of the memorial, and includes admission into the museum and the observatory tower. Our tour guide, Brian, did an outstanding job incorporating personal memories and local connections that were really meaningful and made for such a special tribute. Couldn’t ask for a better experience. (Tip: the first 90 minutes are all outdoors so dress warmly and be prepared for changing temperatures.)
Written September 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SusanB1060
Bayville, NY8 contributions
Feb 2022
Our tour guide Tim was fantastic. He made the very cold, blustery and even snowy at times day most entertaining, as well as extremely informative and interesting. We would highly recommend this tour to anyone interested in the full history of Ground Zero and the surroundings and timeline of 9/11. Even though both of us are native New Yorkers and "lived through" 9/11, there was still so much to learn! Thanks Tim!
Written February 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chris B
Frisco, TX1 contribution
Helene was an awesome guide. Informative and funny. Family members ages 11 to 46 all enjoyed her guided tour. I would highly recommend. We did the One World Observatory at sunset / night time and I would highly recommend viewing at dark. Makes the views even more spectacular.
Written December 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Denise T
1 contribution
Oct 2021
Ray was our tour guide. He was phenomenal. The way he shared his personal experience and the compassion he had in sharing the story of the tragedy of 911 was heartfelt by all.

The only thing I would change is that our tour started at 2pm and he did say that we would be with him until 3:30pm. When we finally got into the museum we felt rushed because they close at 5pm. There was so much to take in and we felt like we didn't get to do that. I feel that anyone who is doing the All Access should not have tours later than 1pm. Just my food for thought.
Written November 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Camille
Houston, TX2 contributions
Jul 2021
We enjoyed the tour and One World Observatory. The elevator ride up to the observatory is worth the price of admission, by itself. We didn't get to see the museum. I recommend that you book your tour at 1:00 or earlier. Our tour start time was 2:00 and entry time at the museum was 4:50, but as we were trying to walk over to the museum at about 4:53, guards were already shepherding people out of the memorial area. We were maybe 10 yards from the entrance to the museum, but a guard said it was closing and that we couldn't go in.
Written July 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

doffz
Charleston, SC6 contributions
Mar 2022 • Couples
Tim made this tour of the 9/11 Memorial and surrounding areas superb for us. He was extremely knowledgable and showed us things we would never have seen without his guidance. The American Express Memorial will stay with me for a lifetime. He was kind, considerate of the needs of our group and engaging beyond what I have ever experienced before. His anecdotes kept the whole group included and informed and I cannot recommend Tim highly enough. Will definitely recommend him to any family and friends who come to NYC in the future.
Written March 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 534
About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: 9/11 Ground Zero Tour
Angle S
Angle S
00
9/11 walking tour and museum tour
Ray was an amazing tour guide! He had lots of accurate facts and accounts from 9/11. He made the tour feel personal
tpuckett30
tpuckett30
00
Very memorable; worth every penny!
Wow!, what an incredible guided tour and "on-our-on" museum walk through; do plan on a minimum of 1.5 hours inside
994gened
994gened
00
Great tour
Brian was very knowledgeable spoke well, and kept our interest in the subject at hand. It was very touching the wa
554keithb
554keithb
00
Great tour guide
Helene definitely made the experience for us, a fantastic guide and well worth it to get the most out of the trip.
86calebr
86calebr
00
9/11 memorial tour
I really like that Helene was really funny and the in depth information that she gave about the 9/11 history.
BoboBaggins
BoboBaggins
00
Great tour guide
Truly authentic and great guide. It was the perfect amount of time. He touched on several great stories. Definitely
655meaganl
655meaganl
00
All access tour
Helene was an amazing tour guide! She was fun, knowledgeable, and friendly. Highly recommend to anyone!
brittanyhI7183KI
brittanyhI7183KI
00
9/11 Ground Zero tour
Our guide was Brian and he did an absolutely amazing job. He was knowledgeable with the information he was providin
358ainem
358ainem
00
9/11 tour
We really enjoyed Liz's guided memorial and ground zero tour. She was a great guide, friendly and very informative
R581XUpaulp
R581XUpaulp
00
Incredible experience!
This was an excellent tour and Richard N. was the perfect host. Very informative and highly recommended. Could no
lgw9465
lgw9465
00
911 tour
Jim was a great guide. Very informative and did a great job sharing his personal experience of the 911 events as h
johntP7648RG
johntP7648RG
00
Amazing experience
Our tour guide was amazing. Hearing his stories and stories of family and friends if his put 9/11 in a while differ
Pam R
Pam R
00
Interesting and enjoyable
Richard was a great guide-informative, interesting, and patient. The highlights he shared were things I never woul
shawnmC1816YM
shawnmC1816YM
00
Great tour A+
Tour was great. Maya our tour guide was excellent and had lots of information to share. We did the museum after t
johnkV8792SM
johnkV8792SM
00
Diverted from DR
Very moving experience. So much symbolism & love. God bless America! Helene Zinszner was our guide. Full of knowled
Frequently Asked Questions about All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory


All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory price starts from $109.00. Discover and book All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory on Tripadvisor

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory on Tripadvisor

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory is hosted by 9/11 Ground Zero Tour. Read reviews, discover additonal experiences or contact 9/11 Ground Zero Tour on Tripadvisor. Discover and book All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory on Tripadvisor