New York City Tours
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
5

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

By 9/11 Ground Zero Tour
Recommended by 98% of travelers
98% of reviewers gave this product a bubble rating of 4 or higher.
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
About
As one of the most significant moments in recent American history, the tragic events of September 11, 2001 changed New York City forever. Uncover this storied history of these somber events with this remembrance tour, complete with a visit to the National September 11 Memorial & Museum. Highlights include viewing the former World Trade Center site, visiting the FDNY Memorial Wall, and taking in the views from One World Observatory—with entry to all sights included.
from
$109.00
per adult (price varies by group size)
Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 0-99, max of 25 per group
Duration: 5h
Start time: Check availability
Mobile ticket
Live guide: English
More

Highlights
  • Uncover the tragic events of September 11, 2001 on this guided history tour
  • Choose a departure time that's most convenient, in the morning or afternoon
  • Avoid crowds with skip-the-line entry to the 9/11 Memorial Museum—included
  • Enjoy panoramic skyline views, with included entry to One World Observatory
Travelers’ Choice Best of the Best
2024

  • A local guide who shares stories about their personal connection to 9/11
  • Visit to the meaningful sites of Ground Zero
  • Moment of reflection at the “Reflecting Absence” fountains
  • Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
  • Self-guided tour of the lobby of Freedom Tower with the film “Voices”
  • Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
  • Entry/Admission - The National 9/11 Memorial & Museum
  • Entry/Admission - One World Observatory
What's not included
  • Gratuities


Start:
  • St. Paul's Chapel, 209 Broadway, New York, NY 10007, USA
    Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be wearing an orange hat. The chapel is between Fulton and Vesey streets on Broadway.
End:
  • 9/11 Memorial Pools, 180 Greenwich St, New York, NY 10007, USA

  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 5250P14

  • Confirmation will be received at time of booking
  • Most travelers can participate
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
  • This tour/activity will have a maximum of 25 travelers

  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 5250P14

Reserve your spot

Similar experiences

Itinerary
  • 209 Broadway, New York, NY 10007, USA
    Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be wearing an orange hat. The chapel is between Fulton and Vesey streets on Broadway.
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  • 180 Greenwich St, New York, NY 10007, USA
About the operator
Don’t take it from us – here’s what people have to say about this operator:
  • 9/11 Ground Zero Tour
    13,046
    New York City, New York
    Joined in May 2009
  • L1757DAannem
    0 contributions
    5.0 of 5 bubbles
    Ground zero & Museum tour
    Interesting, heartbreaking and unforgettable. Maya our lovely Guide made our experience so much more memorable as 9/11 being spoken from her own family experience. So many heartfelt moments during our tour.
    Written June 25, 2024
  • Tour551249
    0 contributions
    5.0 of 5 bubbles
    Don’t miss this tour! Private or not, so good.
    Maya was an incredible guide. We all loved the tour! The guide spoke with such eloquence and intention as if it were her first tour. Don’t miss this if in NYC, our best tour by far. The personal experiences make it so touching and memorable.
    Written June 23, 2024
  • Leonel P
    0 contributions
    5.0 of 5 bubbles
    Awesome tour!
    Awesome tour with a great guide. Our guide Daniel M was very passionate about every part of the tour and took his time to explain everything!
    Written June 23, 2024
  • brianam344
    0 contributions
    5.0 of 5 bubbles
    9/11 Memorial Tour with Jaclyn
    Jaclyn was our tour guide through ExperienceFirst. We started at St Paul’s and ended at the Memorial. We also opted for the self guided Observatory ticket. Jackyn did an excellent job weaving a story of personal connection, sadness, but also hope and resilience. Definitely recommend this tour and this tour guide. She definitely has lived this and has a real passion for sharing the story.
    Written June 23, 2024
  • 183justyt
    0 contributions
    5.0 of 5 bubbles
    Mother teenage son trip to NYC
    I took my 14 year old son here to do the outside and inside tour.Highly recommend the outside tour and for a teenager was just enough.The tour guides are very informative becuase they experienced 911 this is one of the reasons why i booked this tour becuase I wanted to hear and for my teenage son to hear someone's story who was there and talk about it now.Don't go to the tour hungry and don't do the tour inside right after take a break and get lunch.this was my mistake because by the time I got inside we were hungry and for my son he said it was just to much at all time.so break it up if you can defiantly if you have kids.other than that do this tour you won't be disappointed while your researching for one to do.
    Written June 23, 2024
  • H1611NHpaulam
    0 contributions
    5.0 of 5 bubbles
    Sean was a great tour guide
    We had a great tour with Sean of Ground Zero. He was knowledgeable, and made a great effort to keep us in shade when possible.
    Written June 23, 2024
  • Kellie M
    0 contributions
    5.0 of 5 bubbles
    Guided tour best way to learn and experience the 9/11 memorial for the first time.
    Great guided tour by Sean. Sean did a great job sharing the history of 9/11. We learned a great deal through the information shared.
    Written June 23, 2024
  • T7084ZSbobs
    0 contributions
    5.0 of 5 bubbles
    Dana and 9/11
    Dana was excellent! She did a great job with all of us, and we highly recommend her. You will be very happy with this experience with Dana.
    Written June 22, 2024
  • Gail K
    0 contributions
    5.0 of 5 bubbles
    9/11 Tour
    Sean was an excellent tour guide , his knowledge and ability to tell the story kept the group engaged . It was also very hot out and he did his best to find shaded spots to talk to us . He is a wonderful asset to your team
    Written June 22, 2024
  • 168arlenek
    0 contributions
    5.0 of 5 bubbles
    Visited New York City for the first time.Was impressed with this great city and all it’s history
    My first trip to New York City was memorable!!The 9/11 Memorial, Ground Zero Tour led by Sean was fantastic.He gave us a real picture of the events that happened that terrible day.I was very touched by his heartfelt stories.I can tell Sean really cares about his job and the information he provides to the public!!Kudos to Sean!!
    Written June 22, 2024
  • 672patrices
    0 contributions
    5.0 of 5 bubbles
    9/11 as seen through the eyes of someone who lived through it as his residence was less than two miles away
    Jim Quinn was our tour guide, and we can't think of anyone better than him to have been our tour guide. His knowledge and firsthand experience of the events as they unfolded on 9/11 and after was truly remarkable. Please, if you have an opportunity to take this tour, ask for Jim Quinn, you will not be disappointed.
    Written June 22, 2024
  • Teresa G
    0 contributions
    4.0 of 5 bubbles
    Sad But Worth A Visit
    This is somewhere where you do or you don't want to visit. It's very well presented and the exhibits are tastefully spread out with the not forgotten events of that infamous day, a day when we all knew where we were. There are certain parts where you cannot take photos so be respectful. It was very sombre and I won't be returning.
    Written June 22, 2024
  • Sara v
    0 contributions
    5.0 of 5 bubbles
    Highly recommend!
    Julie was an amazing guide. I was with my family and it was a sweltering day but Julie made it tolerable. She was super knowledgeable and she gave her hand account of her experience of that day. It was worth it! Great guide and we had a wonderful experience ! Highly recommend if your visiting NY and visiting the Memorial!
    Written June 22, 2024
  • cjwright60
    0 contributions
    5.0 of 5 bubbles
    An experience that will remain in your hearts and minds always
    Amy, our tour guide, took us back to 9/11/2001 and spoke about her personal experiences and how this tragic and unforgettable day unfolded. She spoke about how the citizens of New York reacted and the obvious impact it had on the whole city. She herself lost work colleagues and good friends on that day and feels by sharing her story she is paying tribute to them and keeping their memories alive. Her knowledge and attention to every detail was exceptional and it made our visit all the more poignant and memorable. The 9/11 memorial is a beautiful tribute to all the lives lost and so tastefully done. Even the trees that surround the memorial have been selected with the upmost of care. It is such a peaceful and tranquil place for everyone to pay their respects. The Ground Zero Tour and 9/11 Museum have also been constructed with the same care and attention to detail. Our visit will stay in our hearts and minds forever. Thank you Amy.
    Written June 22, 2024
  • Traveler323583
    0 contributions
    4.0 of 5 bubbles
    Ground zero, 9/11 Memorial and Museum
    Very informative. Our guide Helene was wonderful-knew her history and did it with a sense of humor on many occasions. Unfortunately we were unable to enjoy the latter part of the tour.
    Written June 21, 2024
See all 13,046 reviews
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles1,671 reviews
Excellent
1,594
Very good
54
Average
12
Poor
5
Terrible
6

MCinKC
Kansas City, MO36 contributions
5.0 of 5 bubbles
Sep 2021 • Couples
An absolute must-see when in NYC. The all access ticket starts with a very well-done guided tour of the site and grounds of the memorial, and includes admission into the museum and the observatory tower. Our tour guide, Brian, did an outstanding job incorporating personal memories and local connections that were really meaningful and made for such a special tribute. Couldn’t ask for a better experience. (Tip: the first 90 minutes are all outdoors so dress warmly and be prepared for changing temperatures.)
Written September 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Monica L
Texas48 contributions
4.0 of 5 bubbles
Dec 2019
I always prefer guided tours. Generally you receive broader info than just listening to a audio tour. Our guide was pretty good. He was young though so I grew a little tired of his long rambling stories. It was post Christmas week so we took the early tour to avoid lunch time massive crowds. It was still extremely crowded but better I guess. It was a cold windy morning. The tour guide needed to be more conscious of that and not had us standing on the side of the church for 30+ minutes giving a tour intro. Hard to stay focused for 30 minutes when you are just standing and cold. Our tour visited the memorial site first and then guide ushered us to the museum and through the line. The normal line was so long so paying extra to skip the line is worth it. Same goes with One World. Anytime you go to NY during heavy travel times... pay extra skip the line fee for everything!
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Louise B
1 contribution
5.0 of 5 bubbles
Feb 2020
We chose to do all three attractions and this was definitly the right choice. Guide was there waiting for us, group size was just right ( about 20 people including our party of 4 ) The guilded tour with Daniel around the Trade Center was fantastic, he gave lots of information you wouldn't know unless with a tour. Daniel paced the tour perfectly, plenty of time to think and appreciate where you are and what you are seeing. Also he allows the appropriate time for any questions you may have ( which he could answer all questions asked ). Finally at the end of the tour Daniele tells you all about his personal experience of 911, therefore makes it very real and concludes the experience with a personal touch. Guided tour highly recommended.

After that,we went in the Museum, Guide had our tickets, walked us around to the correct entrance with no waiting in line. Museum is very moving and informative. We had a time slot to enter One World so straight in with no problems at all. The view from the observatory deck is amazing.
Written April 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jmyhre21
1 contribution
5.0 of 5 bubbles
Mar 2020 • Friends
Julia was our guide on the 9/11 tour. I had no idea what to expect. Julia did an extraordinary job. I leared more than I could have ever imagined. As an Oregonian, only watching on TV, seeing and hearing the experience, knowledge and facts was on point. My Dad and I thought our experience was started with such open arms of welcomeness. If anyone wants a tour guide that is friendly, personable, knowledgeable should reccomend Julia as their tour guide for the 9/11 tour. I truly felt moved after walking through this thoughtful experience. Thank you
Written March 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Denise T
1 contribution
5.0 of 5 bubbles
Oct 2021
Ray was our tour guide. He was phenomenal. The way he shared his personal experience and the compassion he had in sharing the story of the tragedy of 911 was heartfelt by all.

The only thing I would change is that our tour started at 2pm and he did say that we would be with him until 3:30pm. When we finally got into the museum we felt rushed because they close at 5pm. There was so much to take in and we felt like we didn't get to do that. I feel that anyone who is doing the All Access should not have tours later than 1pm. Just my food for thought.
Written November 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kathy T
7 contributions
5.0 of 5 bubbles
Jul 2021 • Couples
Out of the 3 activities I enjoyed Brian’s tour the best, which is the Ground zero tour. He was super nice and was very knowledgeable. My husband and I walk slow and he always made sure we were with the group before speaking. He brought the event’s of 911 to life in his personal memory and I found out things I never knew about. The museum was a bit crowded to push a wheelchair around in and I feel I didn’t get as much out of it as I could have. At the Freedom Tower, it would be real helpful if in front of what your viewing there were a description of what you were looking at. I vaguely knew some of the locations but half the time I didn’t know what I was looking at. Of course it didn’t help that it was poring rain and a fog was rolling in lol.
Written July 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emma H
Leeds, UK23 contributions
4.0 of 5 bubbles
Feb 2022 • Couples
Easy to find meeting point for the activity, guide was a little over zealous but in saying that, you got more insight to the tour and found out more background so would recommend the tour. Weather was damp and cold, wrap up warm as there is a lot of standing in one place whilst the guide presents. The OWO is fantastic and a real show stopper at the start. No long queues and worth the money. North and south pools can be viewed FOC so could just do that without the museum to keep costs down if you are on a budget!
Written February 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jerry L
4 contributions
5.0 of 5 bubbles
We showed up at the chapel entrance for our tour. We met Ray and the rest of our tour. He waited for all parties and began speaking about the chapel and its importance thru this historic ordeal. He showed us pictures that were very dramatic and allowed us to experience the severity of this dark day. It was very interesting to hear his experience from a personal standpoint especially with all the incidents occurring around him. He instilled the frightening details of this horrific event that we all were taken aback of all New Yorkers having to go through this experience. The best part of the tour was how he asked questions to dispell any myths about this event and we essentially all got them wrong. He made sure we understood what actually occurred and helped set the record straight. Ray Victor was and is awesome. New York is lucky to have him..
Written May 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vanessa M.
1 contribution
5.0 of 5 bubbles
Mar 2022
Tim is an amazing tour guide! From the time we were greeted until our departure, my son and I felt engaged with the group and the history of events at the World Trade Center. And we weren’t the only ones that felt this way as Tim remembered the names of people within the group and gave people the opportunity to share their insights. He made sure that everyone was able to hear him speak as he divulged interesting facts about the location and events of 9/11. Additionally, he made sure that group needs were tended to such as restroom breaks. Tim’s New Yorker attributes (such as his accent and responsive demeanor) also gave the tour more validity. When we return to explore more of New York’s history, we will book a tour with Tim because in such a brief period, he made us feel connected to this beautiful city. We highly recommend Tim to anyone who asks and look forward to spending time with him again.
Written March 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind words. It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. We will be sure to pass this on to Tim. We look forward to seeing you again soon. Have a wonderful day!
Written March 22, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sprout211
Chesapeake, VA798 contributions
5.0 of 5 bubbles
This is my kids’ first trip to New York (ages 19 and 16). This was a must do for me. It was a cold day for much of the 90 minute tour but our tour guide Beth was animated and passionate enough to take the chill off. She is from Puerto Rico and a great guide. We ended up spending over 5 hours on site. The experience is a must do but we all felt emotionally and physically fatigued after so plan accordingly.
Written February 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory provided by 9/11 Ground Zero Tour

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