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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One World Observatory

Best Seller
  • Tour Ground Zero and the National September 11 Memorial
  • Walk where the former World Trade Center once stood
  • Hear stories of tragedy and heroism
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One World Observatory
From $109.00
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  • Overview
  • What to Expect
  • Important Information
  • Reviews
Select Date and Travelers
10:30am DepartureMost Popular
10:30am Tour; 12:00pm Museum Entry; 2:00pm Observatory Entrance Tickets are for timed entry to minimize wait times.
2pm Departure
2:00pm - 3:30pm Tour; 3:30pm - 5:30pm* Museum; 5:30pm - 6:30pm* Observatory; Tickets are for timed entry to minimize wait times.
9:30am Departure
9:30am Tour; 11:00am Museum Entry; 1:00pm Observatory Entrance Tickets are for timed entry to minimize wait times.
In remembrance of the events that took place on September 11, 2001, take this guided, 90-minute tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in New York City, and get a deeper understanding of the events that took place on that day. Your ticket also includes access to the 9/11 Museum, as well as the One World Observatory for panoramic views of the city.
What to Expect
In remembrance of September 11, 2001, this walking tour takes you through the former World Trade Center in New York City, where the events of 9/11 took place. You'll be guided by New Yorkers who have connections to that day, listening to their personal stories and touching accounts of the heroism of many others.

Ground Zero
Your tour starts at St. Paul's Chapel, the oldest public building in NYC still in continuous use, which miraculously survived the falling debris from the 9/11 attacks despite being one block away. It became a makeshift rescue center during the aftermath, and its iron fence became a bulletin board where family members posted notices of missing loved ones. Today, with the mementos received from people around the world supporting New York, the church serves as a tribute. As you continue to the Firefighter's 9/11 Memorial Wall, hear the heroic stories of the emergency responders, and see the Engine and Ladder Company 10/10, the fire station at Ground Zero.

9/11 Memorial
Enter the 9/11 Memorial, where you can pay your respects to those who lost their lives in the World Trade Center. See the Reflecting Absence Memorial, the man-made waterfall inside the memorial, symbolizing the vast void left by the tragedy. Read the names of the nearly 3,000 victims placed around the waterfall next to their friends, family members, and colleagues, and see the new World Trade Center rise from the ground. At the conclusion of your tour, your guide provides you with a timed entry ticket to minimize your wait time at the museum, which you'll enter first, followed by the observatory.

9/11 Museum
Your museum entry time is about 12pm for the 10:30am tour or 3:30pm for the 2pm tour (select your preferred tour time when booking), but this can vary depending on availability. Your guide gives you a preview of the museum and what to expect so you can optimize your time spent inside and not miss seeing things important to you. Your visit is self-guided, so you'll explore at your own pace to see artifacts from the attacks and hear recordings from people who were there that day.

One World Observatory
After leaving the museum, head to One World Trade Center, named Freedom Tower, to visit the One World Observatory. This panoramic observation deck is a marvel of engineering and architecture. The program begins in the lobby with 'Voices,' a film dedicated to the men and women of the towers. Then take the Sky Pod elevator, which rises 1,250 feet in less than 60 seconds.

Immersive LED displays, interactive touch-screen video, and dining options give you plenty to experience, but the true draw is the view as you stand hundreds of feet above the New York City skyline stretching across all of Manhattan.

Your observatory entry time is after your museum visit: typically 2pm for the 10:30am tour or 5:30pm for the 2pm tour.
Reviews (466)

1 - 5 of 13 reviews

Reviewed 2 weeks ago
Take your time.

Take your time, see it all. Many different areas to study. There are many displays but to get the full experience you need to stop and listen to the interactive and just hear what is being told.

Thank Bruce L
Reviewed 3 weeks ago
Our trip

We went to this memorial while visiting NY and really enjoyed every moment. We work for Fire Dept Andy it was very emotional in some areas of the museaum.

Thank time2go2017
A TripAdvisor Member
Reviewed 4 weeks ago via mobile
Good tour

Pete was a good guide. My only complaint was that it was difficult to hear him. He had the speaker device that did not do enough. When the group was walking either in front or behind the guide you could not hear well. Even when...More

4  Thank A TripAdvisor Member
Reviewed 4 weeks ago
I will never forget.

Our tour guide was excellent, giving us the history of NYC leading to 9 11. He is a native New Yorker and was so informative, giving us information we have never heard before about the event. I LOVE to study American history and he delivered...More

1  Thank Bob G
Reviewed June 30, 2018
Well done and very moving

This museum is so well done. Plan plenty of time, as you have to not only read, but be able to take it in. I re-lived so much of that terrible day.

3  Thank janice H
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