The guide/driver named J is abusive and boring. Should find another profession. The other guides (Benjamin, David and Paul) were very good, but this man ruined the entire day with his emotional tirade at me when I scooted over to close a window. Please either send him to anger management and customer service training or give him a desk job.

Everything was good except drivers talk tooooooooooooooooo much, I got headache, how about you just play a nice music and let us enjoy the ride ? Instead of that much talking in microphone?

Had a 2 day ticket and used it to see a lot of the city. We were able to hop on & hop off a the various locations. The guides were really knowledgeable about the city and also offer recommendations on restaurants and things to do. I would definitely recommend as something to do whilst in the city.

We recently purchased a CityPass in San Diego, planning to use it for the 2-day Old Town Trolley and a day at the San Diego Zoo. The initial online purchase and physical redemption process were smooth. However, our experience on the second day of the Old Town Trolley highlighted significant issues. Despite explicitly telling the booth attendant not to use our second activity credit for our 2/2 days (reserved for the Zoo), they mistakenly scanned it anyway. We only discovered this after boarding and spent the next hour chatting with Old Town Trolley support. While the first representative claimed the issue was resolved, we saw no updates. Thankfully, the second representative resolved the matter quickly in just five minutes. The incident reinforced the challenges of relying on third-party passes during travel. The Old Town Trolley staff need better training on handling CityPasses. Additionally, Old Town Trolley technology is outdated. There’s no app to track trolleys or provide real-time updates on shuttle availability. We waited for the "last ride of the day" at Balboa Park, only to find several trolleys arriving full. After waiting fruitlessly at the stop, we ended up walking 35 minutes to Little Italy along the trolley route, passing multiple full trolleys. Ironically, the last trolley we saw (trolley 6 since the stop) was completely empty at 4:30 pm. An app with features like real-time trolley locations and seat availability would greatly improve the experience. It’s disappointing that such a popular service lags behind modern transportation systems. Would I use the Old Town Trolley again? Honestly, I’m undecided. While the scenic route has its appeal, the logistical frustrations were hard to overlook.

We took the bus later in the afternoon so we were for the drive! Benjamin was fantastic! He is funny, and knowledgeable! He gave us great tips !we will definitely take the bus again to explore San Diego again!

Great way to see Highlights of San Diego in one day . We started at Old Town - great free parking and shopping . We got off 3 stops and walked around at these sites . We liked Sea Port village and had lunch along the water and played the outside playground by the Children’s Museum . Enjoyed an ice cream cone at Coronado island and beach . Tour guides were very engaged and interesting in their discussion. The playing of music was perfectly timed with noisy rides

Fun and interesting. Our guide, Bullet, was very entertaining. The stories of the family kept my attention. I’ve lived in San Diego for 36 years and this was my first time. I will definitely recommend the tour to our guests.

Excellent trolley ride to see all the cool parts of San Diego! Excellent way to get a lay of the city and learn where you want to spend more time. Our driver Frank was tremendous! Lots of great facts, suggestions, and history for our ride!

Jack was amazing. He gave us so many fun facts about San Diego and Coronado. Probably the best tour I've been on! I've learned a lot about San Diego!

I highly recommend for a great tour that hits all of the major highlights of the city! Jack was my tour guide, and he was very knowledgeable and added his own unique, personal knowledge of the city to his tour. The ability to hop on and off at any of the sites was great to be able to spend time at the location(s) of interest. The trains pass through each location every 20 minutes too, so you don’t have to wait too long if you want to get back on and go to the next stop.

BEST HO HO TROLLEY TOUR. This is a step above every other ho ho tour. 1. You will have a live commentater who is also the driver. Nick was also quite funny. No earbuds are required. I loved the open-air feeling. 2. There is some recorded information, but it is put in a fun way with guest appearances from the Terminator and others as well as musical interludes, which match the area of town you are going through 3. This tour goes all over San Diego and explains the history of development with amazing viscas of Tijuana on a good day as you cross the bridge. 4. There are a lot of really great spots to stop and is on a two hour loop. especially Southport, Balboa Park, and Little Italy. Next time, i'm getting pizza there. 5. At every stop, the driver was in communication with dispatch to confirm the number of people waiting at each stop. At one point, there was a large group waiting, and a new trolley was ordered to pick them up. Nick let the group know that there was a trolley ten minutes behind. I call that great responsive service. I definitely plan on doing this tour again when I have more time to hop on and hop off. i would recommend this company's trolley tours to anyone in any city.

Stuart was our driver and he was fantastic! He gave us lots of interesting facts and lots of fun anecdotes. Super sweet guy and I would highly recommend taking his tour! Also lots of fun jokes too 😀

Easy ticket purchase and gracious customer service given by all employees encountered. Our driver/guide was Benjamin who, while providing interesting information in an entertaining way, also exhibited care for his customers as they entered or exited his trolley. So glad we got to get this overview of San Diego our first day here.

I had a fantastic time! The tour is magical, the guides were extremely friendly and funny, the views from the bridge going to Coronado Isle is breathtaking! Thanks everyone specially to Steuart!

Our tour guide, Gary, was excellent and really made the tour entertaining! Great personality. I did the night tour and we were able to get off the trolley and see the Coronado bridge lit up which was cool! He provided great facts about the history of San Diego! I totally recommend and the night tour if possible. Kevin ( Chicago )