Have used them a dozen times, mostly to go from Manhattan to a cemetery in Queens and return. Always punctual, reliable, clean up-to-date comfortable vehicle, professional friendly driver...never varies. The price seems fair to me - the key issue for me is reliability.

DO NOT USE CARMEL CAR & LIMO SERVICE!!! I made the grave mistake of thinking that a company with a slew of 1-star reviews couldn't be that bad. I was wrong. I would rate this service 0 stars if I could. I specifically called ahead to confirm that the limo would have two things that were really important to me: champagne glasses and an aux cord. These actually mattered to me quite a lot (I had just proposed to my girlfriend, and this was part of the follow-up plan), and I was assured by the representative that the car had both. This assurance was the ONLY reason I chose Carmel over other options. It ended up that the car had neither. I was really upset by this, and I ended up deciding to request a partial refund (30%). Again, I only chose Carmel in the first place because of the false information I was given. When I requested a partial refund due to the blatant false advertising, their customer service was an absolute nightmare. The representative was not only unhelpful but outright rude. I was told that my complaint would be reviewed and I'd hear back in a week. A week and a half later, I had received nothing. I called again, and the representative apologized for the delay but promised I'd hear back within days. Two weeks later, still nothing. On my third call, the representative was once again extremely rude and dismissive, even hanging up on me when I pressed the issue. When I finally managed to speak to someone who could address my concerns, she was just as rude and unaccommodating. The best they offered was a pathetic $15 refund on a $300+ trip, and she outright refused to escalate the issue to a manager. Save yourself -- this company is dishonest, poor quality, and rude.

They did not show! Waited and waited. Finally went to the taxi line, which I would have done in the first place. Aargh. Late with teens. Sucks.

I booked a limo from JFK to home in Manhattan. The driver didn't speak a word of English. The only way to communicate was speaking English into his phone which then translated it into Chinese. Had to go through the procedure all the way home. In an emergency I shutter to think what would have happened. I tried to complain to Carmel and they told me that they are legally able to employ non English speaking drivers and there was nothing they could do about it.

Ride requested clearly stated to Ocean casino, driver stated he was only getting paid to take us to King of Prussia? Driver refused to take us and returned to airport

Our flight was delayed for 1 hour and they registered a no show. We did not receive any follow up therefore we were never able to communicate with the company or our driver. When we knew about the delay there was no phone or email to inform it.

Carmel car service the worst and I will never use them again. Ordered a car from Long Island to jfk airport over a month in advance. Then confirmed 2 days before. Waited with my bags at the scheduled time and no show. When I called they said sorry there was a mixup and I had no ride to the airport at the last minute. I asked for them to order a cab or alternative and they said sorry customer service would call on Monday. What????

Had booked Carmel for morning private airport transfer from Newark international to downtown, was a bit apprehensive with the mixed reviews but was pleasantly surprised with the promptness of the dispatcher and the driver arrived in 5-8 mins , had prepaid the fare in site and everything went very smooth and the driver was very helpful with the luggage too , the fare charged was and inclusive of gratuity which is fair given the service quality.. will definitely rebook..

HORRIBLE EXPERIENCE - UNSAFE! On the way home from JFK, my driver took a detour to do a personal errand. Despite my clear objections, he drove us through Queens to a remote area where he proceeded to deliver an envelope to a garage. The detour without traffic would have added an additional 30 minutes, but as we hit traffic, it ADDED AN ADDITIONAL HOUR - the route we should have taken would have taken 50 minutes. It took 2 hours to get to my destination! During the trip, I was communicating with a family member via text. This person contacted Carmel and explained what was happening in real-time. The customer service representative said they would file a complaint but that I would be responsible for paying the driver. I have since tried to reach customer service several times, but they have been unresponsive. As a woman alone in a car with a male driver traveling in unfamiliar areas and on highways, I felt I had no alternatives but to stay in the car and hope that I would arrive home safely. DO NOT USE CARMEL and Limo Service! I would have given (0) stars, but the system requires that I give (1) a post.

Easy reservations. Great communication. Friendly drivers. Had to make a last minute change to route and they accommodated it with ease. Will use again.

Scheduled a car to pick up for 4 of us in Boston Logan Airport for July 13. They called the night before and verified a car would be available When we arrived I had a message to call them When I called they said they had none available. I ask what he wants me to do. He said find your own way. The had nerve to call me before I left Boston that they have a car available. Told them that its not needed because what you did 5 days earlier.

Did a ride from JFK to Manhattan - all was very well organized - top service - friendly driver - good price - I can recommend Carmel

The driver was perfect on time. The friendly driver took a perfect route through a busy Manhattan. The car was real clean

Top of the line service! From the minute that we landed, our driver Antwone was in contact to make our pickup as smooth as possible. Antwone’s vehicle was immaculately clean and stocked with cold water and lollipops which was pretty cool. On the way to our downtown hotel Antwone was very engaging, taking the time to point out things to do while we were in town and also addressing some of our needs while in Chicago. I can’t say enough good things about our driver and the company he works for. We were so happy with the service we would use them again.

Terrible customers service. We contacted the service and they have advice in 13min the ar will be there.we waited for 40 min no car.we cotcated the service again and they ha e told us previous car is cancelled and we will have a new car.over after nearly 2 hours the car come.Do not use this company. TERIBBLE SERVICE