After a very long and hard day lasting 18 hours arrived at BIA at 8.40pm and through the maze at security set up as if 500 people were waiting, we had 1 person ahead of us. Through reasonably slowly but of the three people ( we were 2 of them) 2 bags checked to relieve the staffs boredom. Got to the restaurant ready for a well-deserved meal and long awaited meal . 8.52PM Burgerking closed despite 6 people in the queue. Off to the restaurant next door 8.57 - restaurant kitchen closed. 6 people behind me, including families with children, all dismayed. The last flight out was scheduled at 23.50. Airports want you there 2 / 3 hours in advance to bleed you dry and then don't even bother to provide any hot food. You can get drunk and end up in the tabloids but Belfast Intl won't bat an eyelid. Incidentally a pint of Heineken and.a.fanta was about to cost me £21 + until I noticed the card machine. "Oops, out mistake" no apologies even when extorting the correct sum of over £11 . I don't expect BIA to take any notice but given a choice please use another Airport.... any just not one that doesn't give a stuff for their passengers

This is a little airport trying very hard to be big, but failing miserably. On our flight out, the ques for security were huge. Our flight was at 6am and 15 minutes either side of ours was another 4 flights. With 9 flights within half an hour, no wonder chaos reigned. On our arrival back, we were again one plane in a bunch of 6 arriving one after another. Going through customs was a nightmare with everyone having to use the 5 automatic security gates, 2 of which weren't working. An absolute shambles. The truth is, they want to fleece you for every penny they can get, and treat you like cattle for the privilege. Doubt I will use this dump again.

Excellent communication prior to our arrival. Driver was waiting with a sign with our name on it and assisted us with our luggage. Car was clean with plenty of room for the 5 of us and our luggage. We were delivered to the door of our hotel very efficiently. Friendly and professional service.

Flew back from Jersey,used wheel chair assist the staff on the Jet2 & ground staff were amazing except the security team inside the airport had decided to go elsewhere & locked the gates.They assumed all passengers had disembarked but there were 4 wheelchair users stuck outside waiting for the doors to be opened....new management needed for sur

Thank you to Isobel and her team this morning .The Special Assistance was brillant with attention,care, and service with a smile.

If I could give this tour company zero stars I would. We arrived in Southampton from our cruise searching to find our driver only to discover, after checking my email, they canceled that morning! I sent them all the information they requested along with the time we would be docking, how many pieces of luggage, etc. When I called Viator they said yes, the company canceled and we would be getting a full refund! I didn't want a refund, I wanted a ride!! Of course, no one could do anything so we ended up getting a taxi which was not an easy thing to do with 6 people!! Do not use this company!!

To be honest, until now I hated airport experiences, in my opinion most airport staff are usually a bit up themselves. Not the case at Aberdeen airport. From the staff at baggage drop, security to the shop staff, without exception we’re all friendly and super helpful. A great example of how airports in an ideal world should be. I was travelling alone and it was the only enjoyable airport experience I have ever had. Great shops, eateries and super clean. Airport staff in other airports should use this airport staff attitude as a great example.

Despite a mixup on my part, Jordan found us and provided a pleasant trip into Aberdeen. He was very helpful in managing our luggage and providing information about the area.

We flew from East Midlands Airport this week on holiday to Tenerife. The Airport was clean & airy. It was easy to be social distanced & we felt very safe. As not many people are traveling at the moment. It was a pleasure to go from East Midlands.