It was difficult to identify the representative awaiting me at the airport. I was told they would wear blue or white shirts, but everyone there seems to wear blue or white shirts. I was also told the representative might belong to one of three different companies, which made locating them even more difficult. When I finally located her, my name was listed among at least a dozen others on the sign she held up, so it was nearly impossible to pick mine out. I waited for over half an hour for my driver to arrive. The representative kept saying it would be “a few more minutes” and then walking away. However, when my driver finally did arrive, he was fast and efficient, spoke decent English, and took me right where I needed to be.

Better not! Not on time, not your hired transport, no one to help you. Their representatives are not trained, they’re just waiting for a tip.

Avoid this company we booked a pick from hotel with flight info for 7pm and they sent a confirmation w time. They then stated it was supposed to be military time but confirmation did not state am or pm and basically said we missed shuttle and good luck. Still fighting for money back

Would give a ZERO! Avoid this company we booked a pick from hotel with flight info for 7pm and they sent a confirmation w time. They then stated it was supposed to be military time but confirmation did not state am or pm and basically said we missed shuttle and good luck. Still fighting for money back

We had to wait 75 minutes when they said it would be 10-15 minutes. They refused to cancel and give me my money back or any discount as asked for

Great when they picked us up at the airport. Did not show up at our condo to return to the airport. They called to confirm address twice the day before. I also emailed the address and a picture of the front of the condo. The morning of our departure I called a few times trying to find them. They sent a picture that was nowhere near us and told us to walk around to find our driver. We had to get a different ride to the airport so that we did not miss our flight that we had to pay for. They sent an email saying we were a no show and would not give us a refund. I was originally trying to book with Happi Shuttle who we usually use and had not ever had issues with They said the were them so don't make the same mistake I did.

The transport came on time to pick us up and drive us to the airport. The diver came wearing his company uniform, very professional. The car was neat and smell good the driver was attentive asking us if the AC is on the right temperature for us. Overall the experienced was great I recommend hiring this company if you ever get to cancun mexico.

First, the taxi/ride zone in and just outside the terminal is insane! It didn’t feel unsafe, but too many people well inside my personal space. So, make a reservation ahead of time!! I made a reservation with etransfer but had the day wrong. My bad. Rosa was quick to fix my reservation and contact a driver for a ride to the Riviera Maya. Our driver, Lupe was awesome. Super engaging and funny. We had a comfortable ride a lively conversation. Definitely use this team again!

Paid a lot of money to pre book only to wait 30 mins on arrival. Useless service. They tried to improve the wait time but ultimately couldn’t do anything. Try someone else.

We had the very best transportation experience ever from Cancun airport to hotel from E-transfers. Very reasonable prices and very professional staff. Avoid airport taxis by all means. For they all try to rip you off $90 one way to hotel zone?!?!?!? E-transfers was $35. One way. Can’t beat that.

Second to non service. Punctual, friendly and always kept in contact. I would highly recommend this transportation. Drivers drive safe which is always a good thing.

Booked shuttle service in March of 2024 for July of 2024. Did not receive immediate confirmation. When finalizing our plans I still did not have a confirmation and with so many companies I wasn't sure of the company name and couldn't contact to confirm. I made arrangements with another company (immediate confirmation) assuming I hadn't completed the original reservation. On July 22, one week before our trip, I received an email from a mailing list - BOOKINGS which I did not open because it looked like a phishing email, with capital letters saying CONFIRM FOR SECURITY reasons. The name e-transfers was not in the subject line or on the sender line. On July 27th on the day we arrived, the same email was sent again which I did not see as we were travelling. That evening I received an email from GENERAL ET with the subject Arrival NO SHOW after we had already arrived at our destination. This email actually had the email bookings@etransfers.net. and my name. I contacted the company and asked for a full refund do to their lack of confirmation and terrible communication. They said they had confirmed by email and WhatsApp. I had no information from them in WhatsApp and they only confirmed my reservation a mere five days before arrival which was unacceptable for planning purposes. It was also a terrible format for communication. I asked for a full refund which they said was not part of their policy. We did use them to return to the airport as we could cancel our other reservation and e-transfers would not give us a refund. This companies system of using multiple email addresses as well as lack of immediate confirmation is unprofessional and we will never use them again. As far as I'm concerned they still owe us half of the two way fare.

Do not use this service! They did not show up for an airport droff off that I paid for and then tried to add extra fees when I complained. SCAMS! there are many more reliable services you can use in Cancun! The representative I was speaking to on WhatsApp was called Miguel! Do not trust him

0i will never use e transfers again they are the worse company in Cancun . om n the way back to the airport i was pick up in a diffident company . a van with no AC , A horrible ride back to the airport . e transfer refuse to do anything about it . I will never us this company again .

Terrible service; a scam….DONT PREPAY, if you prepay and they ask your itinerary, you will expect there will be someone around but NO. They say their policy is to wait around 15-20 minutos (my case was 40). There were tons of units from other companies as well as eTransfer BUT, as I prepaid, I go last since they prefere to get more customers… Don’t use eTransfer