Hi my husband and I went to the Statten island area and were approached by a what we thought was a nice fella. We didn’t have a lot of time, maybe an hour and a half. We feel that our seller was very dishonest! We paid $113 for a cruise. He assured us that it was an hour. A shuttle bus would take us. By the time we did the big walk to the bus it was already 3.47. Got to the pier and was told the ferry was at 5 and it would take 2 hours! Plus the shuttle back. We had to leave as we had an apt to make. So money gone and no tour. When we got back he was nowhere to be seen! Iv emailed lots of times to the address on the ticket and to no avail. Be careful of these dishonest people.

PLEASE READ BEFORE YOU BUY! If you're looking for a pass where you're actually able to choose each of the items that you want to do without issue in Washington DC, this isn't it. It looks great from the outset, until you realize that for the night monument tour, you have to arrive the morning of in person in order to be added to the tour and can only be added if there's room. However, anyone buying the bike monument tour online through the company can request it anytime in advance ONLINE. We were there for 7 days and EVERY DAY it was SOLD OUT. The Washington Monument, a classic visiting place, except that it also sells out, closes for potential storms, slight mist, possibility of wind, etc. Each time we tried to go, it also was not available. So all in all, we were able to use 3 of the items given, however, this did not in fact save us any money. We still spent over what those would have cost for our family of 5. Reviews have also listed numerous things that were included with their pass that are no longer included or were not included the summer of '24. Make sure you check their website BEFORE you buy to make sure it makes financial sense for you and anyone you're going with.

Purchased the pass and proceeded to Arlington Cemetery as advertised on the SightSeeing Pass App for the guided tour. Nobody turned up and none of the staff knew anything about it. Tried to call, and it was a NY number that just kept ringing. Raised a query via x.com which they ignored. Sent various emails that initially went ignored, then they said they would investigate and come back to me, then they emailed back to suggest their website and app shouldn't be used for information as its unreliable. They basically wouldn't do anything! so a one day pass half wasted because their tour didn't operate. Their customer service was HORRENDOUS! There are a few options for City Tours, i would try another as Sightseeing Pass are awful and really don't value their customers.

Worst Customer Service I have ever experienced. I wasted $151. I bought a six attraction tickets. I planned to do three in one day and scheduled according to time and distance. The information of some attractions were not up to date causing my scheduled to fall apart. That day I only saw one attraction and wasted my time and Uber money going to attractions that were either closed or have a different tour than the one advertised. I called Sightseeing several times and after long waits, when I finally talked to a representative the call were "disconnected". That happens three times in one day so I do not believe those calls were "disconnected" but they just hung up on me. Mi several emails were totally ignored too. Months later I got an email saying that "due to a larger-than-average volume of emails, you should expect to receive a personal response within 24-48 hours". It has been eight weeks since then!!! Such a waste of money. I do not recommended this company for tours.

Let me save you some money. We took the 4 sights explorer card. First, we left our baggage at the station for a fee to make the evening bike tour. BUT the address in the description was not updated and we were rushing through the whole city for nothing. The bike tour happens ONLY if other tourists booked it directly with the company. So, next day there was no evening tour, neither morning Capitol Hills. Thus, we could hardly use all the number of paid experiences. Then BigBus which is included in any pass: the equipment was defect, so the sound quality was awful. We took the water taxi till Georgetown, just to make a bit more of our pass. Inside the boat there is no fresh air, outside - it's impossible to hear any guide, and you don't get earphones for that. Then we finally got one bike tour. If you do it, call their office to find them, it was still challenging. BUT the stuff was unfriendly, they didn't check our bikes and helmets, coz were in hurry to start the tour with other tourists. Thus, I had the wrong helmet size, while my husband's bike breaks were broken. In the evening, we thought to go to the Artechouse exhibition that is included, again, just to use the pass. BUT it works only a few days a week. And it was closed. Next morning, we headed to Arlington for the tour. The location link was sent to the wrong meeting point. The company and the tour guide in particular were doing it for the first time. The description said it had to be a one hour tour, so everyone in the group planned accordingly. We had train tickets booked. However, the tour was supposed to be 2,5 h instead, and we had to live early and saw very little. Here we are, still didn't use our passes and extremely disappointed with the experience. Total waste of money.

I purchased the city pass for the day and attended Arlington well in time to attend the cemetery walking tour as advertised. Nobody turned up. I asked many members of the cemetery staff if they knew where the guide was, they knew nothing about the CutySightseeing tour guide and d suggested the tour wasn’t on. Basically a whole morning of a days pass wasted doing something that wasn’t on the pass. The cemetery was beautiful and well worth a visit, but I could have done that on a day I hadn’t paid for the pass. Called the telephone number, it just kept ringing. Tweeted them on X and it was ignored. Quick to take your money but not quick to sort a problem out. Very disappointing

We're gonna report sightseeing for failure to comply with the services. This is our fifth day with the card and we have not been able to exchange or enjoy the services that require a prior booking. The app interface doesn't work and the web doesn't solve the problem. We have written two times without answer. Definitively the worst wasted money in my whole life. We tried to find the offices of Sightseeing in the address of Manhattan that appears in the web but is a ghost company that doesn’t exist anywhere.

BEWARE OF FRAUD!!! Hello! We bought “4 sightseeing passes for 6 attractions” on July 13th. The provider has a huge problem with bookings on their website. I wanted to book a time slot on August 2nd at 6:30 p.m. for the Empire State Building on their homepage - and lo and behold - you can't book it, because on their homepage, when you click on August 2nd and want to select the time, October 2nd suddenly appears! Of course, I can't make a reservation because then we'll definitely have a problem at the ESB and won't get in. —> It doesn't matter which attraction you want to book on their homepage - it always says October instead of August. I can also send screenshots and a video as proof - nothing has changed at all since July 13th and this sightseeing pass company hasn't responded to emails (info@sightseeingpass.com)! The provider wrote back once (on July 13th) and asked if they should book the day and time we wanted for us - since then there has been radio silence! Other than that, we only got one automated email back saying we should wait - because we get an answer between 24 and 48 hours anyway. Twice as long has passed...and they just don't get back to us...I've already written lots of emails... Best wishes

I purchased my Flex Pass for 6 attractions in January. We arrived on July 3rd and successfully used the pass for the hop-on hop-off bus. However, when we proceeded to the Top of the Rock, we were informed that the pass had expired. This is quite surprising and concerning as we are here until July 9th and have invested a significant amount of money in this pass. I mailed Sightseeing Pass but still no answer . I want an urgently reset my pass so we can fully enjoy the remaining attractions.

I would not recommend purchasing this pass. My family and I each purchased the FLEX 5 pass, based on 5 activities we wanted to do. We read all the information/blackout slots the app and website provided. We were unable to use two of our activities that we specifically planned for, as the app states these places were open for sightseeing pass holders, when they weren’t. The app also continuously CHANGED the blackout dates for certain activities the day of the blackout. Extremely disappointed, as we wasted a ton of money with this pass. Save yourself the trouble and purchase a more reliable pass with a different company. I reached out for support from this company, and they have yet to get back to me.

Both walking tours (DC memorials/monuments and Arlington Cemetery) did not meet at the advertised. These tours were listed as 89/person and the major reason I bought these passes. Customer service was nonexistent and are refusing refund. This is false advertising.

We booked a hop-on-hop off bus tour for 31st December 2023. The website said the tour would be operated by Big Bus Tours. I received my tickets by email and we turned up to join the bus on NYE. We waited over 30 mins and no bus turned up, and when I checked the BigBus website, it stated that they were not running tours that day. My children were upset that the first day of their holiday had been ruined. No emails or notification of this cancellation had been sent from City Sightseeing. We ended up getting another bus tour that day, and having to pay yet again. I contacted City Sightseeing who refunded my money, but after the exhange rate difference, I am still out of pocket. I ended up paying more for the orifginal tickets than I was refunded. When I contacted them again to ask them to pay the difference they have ignored my emails.

Bought two tickets - neither wanted to scan at the bus. No response from info@citysightseeingnewyork.com , just an email confirming my email is blocked. Nothing less than a scam.

A terrible experience. I paid for 2 x 2 day passes at $80 each. When I received my vouchers via email it wouldn’t scan at the Big Bus (local parter) operators. Ended up having to buy new tickets because even calling the local partner only showed 1 ticket. Essentially a scam. AVOID AT ALL COSTS. Wasted my time and money. And this is not the first time it’s happened - same issue in Dublin.

We’ve used passes like these before without issue, but this is not one of them! A prime example is that we’d booked to do the ghost tour on the pass (we’d bought a 1 day pass not a flex pass) but when we arrived at the tour the owner told us that we were not allowed to go because the pass said “scan limit reached”. She said we must’ve bought a flex pass and had reached the limit. We explained (and sent screenshots) of our pass showing it was clearly a 1 day pass and we’d used it that morning with her company for the constitutional walking tour so logic would say it’s still valid! She wouldn’t let us go on the tour unless we provided a credit card which we clearly weren’t going to do given we’d already paid for the pass. So this was either an issue with the pass or the vendor but either way as the customer we were completely stuck in the middle. It makes the pass not worth it at all. Some of the other vendors we visited had issues scanning it (the app was slow or kept logging them out) but otherwise eventually worked. Needless to say it was not a seamless experience and we’re waiting to hear back from the company on what can be done about the fact we weren’t permitted by the vendor owner to do an entire attraction! It’s not as simple as “whoops our bad, here’s a replacement ticket”, we live in Australia and have now left Philly and are travelling home, so not exactly an easy fix!