On Airport Arrivals, your chauffeur will meet you in baggage claim unless otherwise instructed on your voucher. Your chauffeur will be holding an airport sign with your name on it. An hour prior to pickup, you'll receive a text message with the chauffeur's name and mobile number (if you provided us with your mobile number). If you flight is delayed, please do not worry. We track arriving flights and adjust our pickup times based on the flight's updated arrival times. Please feel free at anytime to contact the us at the phone number on your voucher. If you are arriving Las Vegas through customs, and you are unexpectedly delayed, please contact the us at the phone number on your voucher so we know your status.