Terrible terrible experience the tour company scammed us. We ended up.paying for everything again& bus broke down in the middle of nowhere

I had this trip planned for months and they cancelled it on us two days before departure. I had secured a good rate initially and had to pay $150 more to rebook with a different company last minute. So I would consider them unreliable and look elsewhere for your trip.

Bus tour was okay but be aware that tour is aligned with too many extra costs. You have to pay for breakfast, lunch, and dinner off the tour bus menus. You cannot buy anything else. They take you where they want you to go. Also, once at the Grand Canyon, you have to make a choice. You pay $25 a person for a guided tour and stay with and ride the bus to another location, or you are forced to get off the bus and walk 2.5 miles in the HOT sun to meet the bus at another location. This is called scam/bribe. You should not be forced to walk if you do not pay the $25 fee per person. This tour is nothing more than to see how money they can squeeze out of you. They also take you to prearranged stops to get you to vendors that sell items at very high prices. I bought a king size Payday candy bar at one of the stops for $5.95. Outrageous. Also, tour was delayed for over 1 hour waiting for a lost couple that did not make it back to the meeting place because they walked the 2.5 miles. This put undue stress on all the passengers. Most important: Take a umbrella with you to fight the sun if you decide to do the 2.5-mile walk.

My family and I went on the day trip to the South Rim of the Grand Canyon last week. We had a very memorable, wonderful day. The trip was easy to book through TripAdvisor. I also appreciated how the company called me the day before to confirm the trip, as well as kept corresponding through email/text with updates in the hours leading up to the trip. The actual day of the trip was a bit of a whirlwind with the very early pickup time and the long bus ride to the Grand Canyon (and back), but it was very eventful (in a good way) and all very worthwhile. We got to check out the Grand Canyon up close and personal and had absolutely gorgeous views of the Canyon. We got to take a ton of amazing pictures while we were there. Our tour guide, Kevin, did a very fine job leading our group throughout the long day. Kevin kept us on schedule as much as possible, made regular announcements throughout the trip to make us aware of everything we needed to know, and was just very easy to interact with, with his humorous and amiable demeanor. My family and I also did the guided tour of the Grand Canyon with Kevin for an additional fee, which was very much worth it. Kevin did a terrific job showing us the highlights of the South Rim and taking a lot of great pictures of my family posing at various areas of the Canyon. We also really appreciated how the company provided as much cold water as we needed (as it was a very hot day) as well as arranged lunch and dinner for our group. Kevin is a great, great guide! I would definitely recommend this day trip to all!

We actually got bumped from small group to large group due to lack of people singing up, but that did not tarnish the experience at all. Our tour guide Laila was excellent, and the canyon was amazing. Very glad we went.

The tour itself was excellent. Nelson was a good driver and Brandon was a great tour guide - very friendly, knowledgable and well organised. A couple of things lost the 5th star. The first of the two walking tours was really a 'standing' tour - standing out in 100 degree sun while Brandon talked about the local area and tribes. Not healthy. And then being told at the end of the tour that he and Nelson each expected a $10 tip, and then having them both stand at the door, hands out, as we got off was crass and soured the experience. A box for tips would have been a better way of doing it.

The National Park, Grand Canyon & Wildlife are spectacular. We choose the South Side because we weren't interested in the Skywalk. It really is something to see in person. Booking the tour with this company was very easy. They communicated in the days leading up to the tour, we knew where to be picked up, what to order for breakfast and lunch. We also knew it would be a long drive. Now onto the bad: Pickup; We were told to be at Treasure Island Hotel for 5:15am. We arrived around 5:10am. No bus. 5:25, no bus. I sent a text and was told it would be there any moment. We were scheduled to leave at 5:35am. The bus arrived at 5:34am. By the time we did the final hotel pick up, it was almost 7am. We hadn't left Vegas, and were already tired of the bus. The Tour Guide, Kevin. Oh Kevin, I wanted so much to sympathize with you, but you were pretty unprofessional. I had read the reviews, and had heard about your Coffee, No donuts joke about the bathroom - and you told it again. You've obviously been doing this a very long time - and I think people have beaten you down. Because every tour should be a clean slate, but we were treated like literal 5 year olds on a class trip. First stop was at a Best Western in Bolder City to pick up our pre-ordered breakfast & lunch. We were told "NO ONE CAN USE THE BATHROOM HERE". You said that many people, the building couldn't handle it. This is important to remember for later. After Bolder City, we stopped at a gas station / rest stop and were told we have 8 MINUTES to use the bathroom. And that if we weren't back on the bus, we'd be left there. It's very stressful to try and use the bathroom in 8 minutes with 50 people in line with the thought of being left behind. More time on the bus - hours actually. Kevin has us take pictures of the day's schedule - and scolds everyone who is talking while he is talking. I get it - the information was important - but get to it man. Talking about your tax problems, your kids broken leg, and rambling on about 100 other things... just tell us the rules. We stopped at Route 66 in Arizona to stretch our legs. Had about 12 minutes. We are reminded we will be left behind if we aren't back on the bus. There's a video playing on the bus about Route 66, but you can't hear it, because the volume is too low and some of the bus televisions keep cutting out. Finally we arrive at the Grand Canyon. We are very late because of whatever happened in the morning to throw off the schedule. Kevin is frazzled. We're told to meet at the back of the bus after we get a bottle of water. God love the bus driver, but I have never seen someone struggle with getting water out of a cooler like Shannon. To the point that Kevin marched down, yelled at her "are you bottling this water yourself", then yelled at all of us to get into our meeting with him. Those of us who didn't want to pay an extra $25 per person to do the guided tour with Kevin were finally allowed to leave and do the walk. It's a little over an hour walk with the stops. We are told to get to Angel Point and look for the "BIG" rocking chair. That is our meeting point. Told that the bus will be boarding at 4:15pm My daughter and I did the walk ourselves. We arrive at Angel Point shortly after 3pm. Got a drink, sat for a bit. Couldn't find the chair. Asked all the employees we could find - no one knew where this chair was. Turns out, it's just a normal chair - not BIG like we were told. We find the bus. Board. We were told we'd get a bottle of water after the walk - but were only handed a pack of cookies. No water, after a long hike in 40 degree weather. THEN WE WAITED ON THAT DAMN BUS FOR 45 EXTRA MINUTES because a couple choose not to return on time. Kevin was frantic on the phone outside. No one updated us. They didn't let us off the bus. No apologies. Why weren't those people left there? All the threats about bathroom breaks and hurry up, and being spoken to like children, and we were forced to sit on a bus in the heat waiting for people who don't have the common courtesy to be back on time. Finally, we are on the way home. Only instead of going home, Kevin tells us that we are all having supper in Bolder City. And I quote "we are going to sit down as a group and have supper like civilized people" How rude and insulting. Oh, and it isn't included. So we have to spend $40 we weren't planning on to have supper with strangers - and 75% of the bus is pissed off now because of the long delay. Kevin takes our orders, and is aghast that I would order pasta and not the chicken sandwich he suggested. (I am vegetarian). We stop to change drivers and are told we have 7 minutes to stand in the parking lot. Don't move - just stand. It's 7 minutes for Kevin to vape. We finally get to Bolder City and it's back at the same Best Western to eat a gelatinous glob of pasta served in a tin foil dish. This is VEGAS, and I'm eating pasta I could make at home. Kevin then tells us we can use the bathroom there. The same bathroom we couldn't use earlier in the day. Back on the bus. About 5 minutes into the ride, Kevin is frantically running up the aisle on his phone. WE LEFT SOMEONE AT THE RESTAURANT!!! It's unclear if he left her by accident, or if she choose to get off the bus, but whatever the case, that didn't stop him from gossiping about her to other passengers. It's important to note, while we were waiting for the last passengers at the Canyon, this woman got off the bus to ask what the heck was happening! So maybe she got left on purpose. On the way home we got to watch Ghostbusters. Again the sound and picture was terrible. We finally arrived home close to 11:30pm. I will never get on another bus again in my life. I understand - it's a very long drive to the Canyon. And people need to be kept on schedule. But we are adults, not children, and he was constantly condescending. I asked if you could get lost on the trail, and he made me feel very stupid for asking. I think Kevin has been doing this a very long time, and the public have sucked the life out of him - but I would not recommend this tour to anyone based on our bus experience. If I could do it again, I would have rented a car and driven myself. There are many stops along the way that would have broken the day up nicely. We could barely move when we were finally able to leave. The stop in Bolder City was completely unnecessary. Either tell people to bring extra food - stop at a rest area for snacks - or just take us home. I can only assume this is an arrangement with the Best Western so they can sell some school cafeteria quality meals. If you're still reading this far, and have any questions, please ask.

I would like to commend the tour guide for an excellent tour. The tour guides were highly attentive and knowledgeable. The views were stunning, and the glass floor on the bridge was a fascinating feature. It was one of the most memorable experiences I have had with my family.

We had an amazing day. The tour was great, Nelson was a great driver and Brendan was a brilliant tour guide. Brendan is a great photographer, we have some lovely photos. Very good value for money, highly recommended

I was hesitating between 3 and 4 stars. I gave 4 as everything was fine on the day however my initial booking was cancelled and they just sent me an email that call us (less than 48 hours before the trip). If I don’t call tripadvisor I don’t know my trip was cancelled. Thankfully I had one more day in Vegas so I was able to attend the tour the following day. Also, I was assigned to the furthest pick up point (30 min by bus) when there was one 5 minute walk away from my hotel. I didn’t like that people are bribed to give 5 star reviews.

Laila and John are very welcome and knowledgeable. We had a wonderful time. We'll be back some day. We'll give it a five stars .Thank you

What an absolutely wonderful day! We took the Grand Canyon South Rim from Las Vegas a few days ago. It was a long day but worth it. Our tour guide, Franco, couldn’t have been better. Even with a glitch in the PA system, he kept us informed and entertained. Even more than that, he was attentive to our needs and seemed determined to make sure it was the best tour for each of us - even our 12 yr old grandson - the only kid on board. Our driver, Frankie, maneuvered the bus in busy Las Vegas and along the highways with ease. He made me glad I didn’t rent a car and drive ouselves.

We had an amazing tour guide Brandon who gave us a lot of information on the bus and around the canyon. Plus Dawn our driver got us around safely. It was an amazing experience with breakfast and lunch. There was also a stop for dinner too. Had an amazing time and very enjoyable. Definitely a bucket list ticked off with such an amazing team on board that really made the trip worthwhile. Would highly recommend

I haven't even gone on this tour yet because it's scheduled for tomorrow Sept 27, 2024. However, had to tell my experience with Trip Advisor/Viator this far. My bestie and I were booked for the Grand Canyon, Hoover Dam Stop, w/Breakfast and Lunch and Skywalk tickets. We decided to go with this site because they had a better price. We called to ask before booking did they pick up at our hotel to make sure. We were told by 2 different representatives that they DID in fact pick at our hotel. Then we went online and was given the option to add our hotel for pickup location. Once picked we confirmed out order and received a text and email that we'd receive our pickup info before 8p the day before the tour. For us that meant that same evening. We received our info around 7-ish and was told our pickup was another location, which was an 11 min drive from where we were staying. I messaged back and explained that representatives from the company stated we'd be picked up at our location. Well of course it didn't help. We now have to take an Uber to the location after we were specifically ensured of a pickup at our location causing us to be inconvenienced. I'll NEVER, EVER, EVER, EVER ORDER FROM VIATOR OR TRIP ADVISOR AGAIN! LIARS LIARS LIARS!!!!!! I wouldn't take my tour with them if they were last on the list.

My girlfriends and I had an amazing time on the tour to the Grand Canyon West. Our tour guide Brandon was extremely knowledgeable and also takes amazing photos. John was our driver and it was such a smooth ride. It was a whole day trip and totally worth it.