Well this is untrue. You never called my office. I had two cancellations for COVID last week. FULL REFUNDS. If you have not gone yet please phone me at the contact number you were given. You get special service when you book thru VIATOR and I have not had one cancellation for COVID that was not given a FULL REFUND since last year when this all began. They've been quite understanding about it as they have been hit harder than anyone I've encountered with COVID. They've had hundreds perish since last year on the reservation. It's actually very sad. If you have names please give them to me as well as we need to get to the bottom of this. They have a standard policy on full refunds. So don't judge Viator for the lack of compassion you found with the Tribe. I deal with them everyday and have found that they have tremendous compassion with COVID. You may have encountered a new employee as there have been several this season and just was not aware of the policy. If it was a Viator employee then we need to fix this with Viator. I know one thing for sure, you never spoke to me and I'm the one you are supposed to call or the Viator rep was supposed to call me with the issue and ask if it was possible. So either way, my apologies and if you've gone already I will get that refund for you. We strive for perfection and I am a hands on guy when it comes to issues. So call me let's get this fixed. Best to you and your family, Randy

This young woman was needless to say, difficult. She is correct that the info is on my direct website. It is not on Viators. She is incorrect that anyone called names and after 15 minutes of explaining how it all works she still wanted to be refunded for a helicopter flight she never paid or was charged for. I told her if I had charged her for a helicopter flight I would gladly give her 90 dollars, not 99 as she states (actually $199). Sometimes in October their are discounts given by the Native Americans that I am not allowed to partake in. or am even aware of. It's not right but that's the way they've always done it for 30 years. I have not been offereing helicopter flights for over 3 years. I do offer it if they are flying to the customers if they wish to purchase the additional $199. The flights for 2022 had been cancelled since late April. The price they currently charge for adding a helicopter is 199.00 per person. 90 dollars is an antiquated price that she got from the Native American waivers as it's not listed on any site. We charge for the transportation. Our customers that want to self drive from Vegas will not return arrive back in las vegas until 11:00 at night. Using our flawless transportation for 13 years we get you back in town by 5:30 PM to 6:30 PM. This is what you pay for. Fuel is expensive. You could always self drive but you'll lose an evening in Las Vegas and risk driving home when extremely tired. This fine young lady could have avoided all of this negativitity and hateful rhetoric if she could understand the fact SHE WAS NEVER CHARGED $200 for a 6 minute flight. She kept screaming about $90 and wouldn't hangup until I re-imbursed the money. I concede that I did finally grow weary of her threats so I told her goodbye and hung up the phone. Some people are not able to be dealt with. Like I say, If I had charged her anythning for a service she did not receive I would gladly give her the money back as I don't get charged for the service. She's being unfair and infantic. Just a sidenote for all you would be Helicopter fans... It's not worth $200 dollars. It's a 6 minute flight vertically for 3,000 feet, not a sightseeing flight in any way. It is just an egress from the bottom to the top. We have not offered it for over 3 years as part of the package as it's gotten ridiculously too expensive and it's actual value to the package at that price is negative. We do a good job always have and always will. This year has been tough as the Native Americans are having a hard time finding employees so there is much less seating available. If you are planning on going this next year don't hesitate to book as if you wait too long, I guarantee you it won't be available. This young woman who had her father call me, was incapable of listening, incapable of understanding and was focused on money. It's a Shame as she only gave us 2 stars. She loved the tour and tipped her guide. She was only focused on her 90 dollars as opposed to saying I understand. Sad.

Without question you get the review of the year. I think that was one of the most honest and detailed trip I have read. Thank you for taking the time to do such a fine job. We at Lets Go Tours hope to see you again some time, Best to you and yours. Randy