Thank you for your feedback. We can confirm that you paid for all six (6) seats. Our no-show policy states that in the event one of your party does not show for the applicable tour date/day/time, no refund will be issued. However, as our company assigned an Employee to your flight for training purposes, we have approved a refund for the single seat. Please accept our sincere apologies for any inconvenience this may have caused.

Thank you for your feedback. The aircraft are configured with forward facing seating for panoramic views of the Las Vegas Strip. For the welfare and safety of passengers, the Strip helicopter flight follows an FAA approved and regulated flight route. The flight duration is advertised by Viator as 10-12 minutes including loading & uploading. We recommend that all passengers read Viator's important information regarding the tour they have booked.

Thank you for your feedback. The Las Vegas Strip helicopter flights are flown in a counter-clockwise route to comply with the Las Vegas ATC Control Tower, who regulate flight routes for air traffic safety. Our Airbus helicopters are configured with stadium seating allowing maximum forward facing panoramic views from all seats. Airbus helicopters have been specifically selected for sightseeing tours based on this seat configuration. If you want to be guaranteed seats 1, 2 or 3, then we recommend that you book a private Las Vegas Strip helicopter flight. For the safety of the pilot and passengers, seat assignments are based on actual passenger body weights. In the interests of safety and the performance of the helicopter, the front seats have a maximum combined weight capacity based on center of gravity. I know a discussion was held in regards to your compliance of seating and lack of wanting to follow the direction of the loading staff. We are very specific during the briefing and explaining seat assignments due to weight and balance. Our staff had to be vocal due to your refusal to follow the directions for your safety.

Thank you. Airbus helicopters have been specifically selected for sightseeing tours based on this seat configuration. Private Las Vegas Strip helicopter flights are available at a cost of $699 including private ground transportation. For the safety of the pilot and passengers, seat assignments are based on actual passenger body weights.

Thank you for your feedback again. As discussed in the prior survey after discussion with the Ground Operations Team at our Heliport, we established that your Daughter decided to off load from the helicopter flight at the time of checkin, stating that she suffered from motion sickness. The Checkin Agent after offering beverages to aide in her discomfort advised that no refund would be extended for this single seat, as the aircraft flew with an empty seat. Viator was updated regarding the circumstances