Raphael was our limo driver and he was great. He sent us a message to let us know he arrived and advised where to meet us, which removed any stress about finding him when we landed at the airport. He was friendly and helpful with stops on the way to the hotel and made this the best airport pickup we've had.

Horrible experience. Booked for our wedding to take our guests from our casino to our wedding venue and back. Did not pick us up in the correct place- had all 15 people rush through the casino to another location. Get on the shuttle and it was SO DIRTY!! There was trash on almost every row. Foot prints everywhere. The shuttle was also incredibly hot. On top of all of this the driver was extremely rude. I WOULD NOT RECOMMEND. Especially for a wedding or if you are looking for a good experience.

When we booked from Las Vegas airport to the Luxor, we're supposed to be in an ADA handicap accessible shuttle. They did not have one ended up taking their regular shuttle to the hotel and then on the day of pick up their tickets specifies being downstairs outside waiting 10 minutes before your schedule time which was our time was 11 AM, we were outside by 1020 a shuttlebus for this company pulls up at 10:30. Tell us they can't pick us up. They're dropping off but another shuttle should be here by 11 at 11:30. Shuttle shows up again not an ADA shuttle shows up says he's not supposed to pick anyone up till noon. Then I asked what's going on because we were supposed to be picked up at 11. He gets in his shuttle doesn't say anything and drives off the number for customer service to reach them. nobody ever responded. Ended up having to catch an Uber to the airport. This is a scam. Please stop everybody from using it.

This company treats their employees like crap. Please tip your drivers well as they do not get paid well, they are overworked, Working 12 hour days and sometimes without any days off in a week, and managed by intimidation and threats.

Would give this company a -10 review if I could. There was an issue with the pickup location, which would’ve been fixable had there been any customer service available—but there wasn’t because it was a shift change. So we ended up taking an Uber (we just decided to forget about the $100 I spent on the limo). The next day, I contacted the company and asked them to call me. I was told they’d call me back at a later time and never did.

The pick-up at the airport and the drop off at the hotel went fine. But the company ghosted us and failed to pick us up at our hotel on day of departure, even if they sent us a confirmation sms. Tried to call, but no option to speak to a human being. We had to take a $30 taxi to make our flight. We feel totally scammed. I know ripping off people is a Las Vegas tradition, but don’t say we didn’t warn you about these guys. Stay away from their service

I just wanted to acknowledge what great service I received in September 2023 while traveling with my sister to Las Vegas we were met at Harry Ried Airport, Thank you Bell Transportation you surely made our trip a lot more enjoyable I cannot say enough about how professional and everyone works together it was not hard to find the desk to go to Bell transportation was excellent I I have to applaued all employees that works for Bell and even while we were in Vegas and I was confirming our flight on the return for pickup at the airport excellent service once again I would highly highly recommend "Bell Transportation"over any other shuttle this is not the first time that we've used them we've used them several times going to Vegas and other places as well thank you Bel Transportation hats off to for a job well done.wishing all a Merry Christmas and a wonderful happy New Year.

Lawrence picked us up from the airport. He stopped us several places (at our request) and got us to our hotel. He was very friendly and helpful. He started our week in Vegas on a positive note! I will definitely book again the next time I am in Vegas.

I booked a simple airport transfer for 3 people - a 10 minute journey form their hotel. I exchanged emails with Bell several times prior to the journey, and was assured the driver would text the passenger and I 30 mins before booking. I received no text, the driver never showed, and all of Bell's phone numbers go straight to automated answer machones with no people at the end of them. No one answered on email, and I have not received a refund. This company is awful, do not go near it, it should be dissolved.

We booked private car (Escalade SUV) for our entire stay in Vegas in advanced. The dispatch operators were good. Our drivers were amazing. They were on time, immaculate vehicles and they gave great tips for our visit. Make sure you get a round trip transfer back to the airport. You will receive a complimentary bottle of wine from Super Liquors. Waters were $12 a case. Walgreens has waters for slightly cheaper. Tipping: You can tell the operator at the time of booking the amount you wish tip via your credit card or bring cash to tip the driver directly. This made our trip very relaxing. We were able to get to all of our reservations and shows in great time. We will definitely use Bell again for our next visit.

I needed to book a car service for my mom who was traveling alone and meeting friends at the airport. She's a savvy traveler but with being older now needs some help on occasion. I actually booked a one way provate transfer with meet & greet through Execu Car who actually contracts it out to Bell Trans Go for the LAS trips. Have to be honest, after I booked, something seemed off so I checked out some reviews and the BBB(I was rushing and clearly should have done it first), there were a few great reviews and several horrible, "bait & switch" typs of reviews. Now I was panicked that I had arranged a bad transfer for my mom. I called Bell Trans and spoke to Bianca. She was extremely patient, explained the orders for the job hadn't made it to her system yet and told me to call back in an hour which I did. At that point the trip was visible in the system and she noted the "special care" I requested for my mom and trabeling companions. She explained exactly how the pick up would work and sent me confirmation with a link to track the driver in real time an hour before. I waited all day still a bit unsure and called the dispatch when I couldn't see any tracking updating. They advised her friend flight was delayed so the driver wasn't there yet but gave me his cell. Once I saw the plane landed, I called the driver Areffa, and updated him about my mom and friends. He called her directly when he was heading over and texted me to let me know when he met them and had them loaded safely. I was super grateful for this attention to my mom and friends and havr to say I was very pleased with the service from both back offixe and the driver. I would definitely use Bell again.

Booked and paid for a transfer shuttle through BA for our VEGAS trip, from the airport to planet Hollywood and return. No one at the desk when we arrived at T3. Confirmed and booked transfer from Planet Hollywood to Airport, waited 1 .5 hrs, no one answered the phone when we dialled the number, and the Bell staff at the hotel kiosk shrugged their shoulders and said get a Taxi when we asked for help, which in the end we did. Cheaper, quicker and reliable unlike Bell. Wish I had read reviews before we booked.

I traveled with my parents to Vegas and arranged for round trip limo service to/from airport from Bell Trans as a special treat. Our driver that picked us up from airport made this a less than enjoyable experience. When we met the driver and were walking to our limo, I inquired about the complimentary champaign that was included in my package. The driver was clearly annoyed, and responded with 'well, I guess we can get champaign if you really want it'. This was part of package we booked, so didn't understand why he acted as if we were asking for something extra. He also was annoyed when I asked if we could drive down the strip to get to our hotel, when it was not out of the way, or cause us to go over our allotted one-hour time limit. When we arrived at the store to pick up the champagne, the driver asked us not to use the champagne glasses in the limo, as he 'saw a previous customer putting while powder in the glasses' and he 'wasn't sure if it was poison or drugs'. He then pulled out a couple of red plastic cups that he said we should use instead. If there was a problem with the glasses, why didn't he remove and/or clean them? For the money I paid for this service, having the driver say there might be 'poison or drugs' in the glasses' was insane. This was completely unacceptable, and my parents were mortified. I notified the company about our experience, and they responded saying they would talk to the driver. But I can't recommend this service based on this experience.

I want to start this off that this review has nothing to do with our driver, Lisa, she was absolutely fantastic and we thoroughly enjoyed riding with her. The reason for the two star review is because when I booked the initial service for pick up at the airport, their direct site gave me no option to plug in our flight or airline information, so I just plugged in what time we needed to be picked up and what time we would be landing. At no point did anyone reach out to us to inquire which airline or flight we were on. ***Again, this was booked directly through their site, not a different affiliate site.*** When we got off our flight and made our way to baggage claim, no one was there to greet us. (my husband had no idea I arranged a limo for our anniversary, so this really ruined the surprise) We waited for about 20min searching the airport baggage claim area for our driver before calling dispatch to find out what happened. They explained that they did not have a driver for us, but that they would dispatch one immediately so we were left waiting for over 40 minutes in total before anyone came to get us. The person I spoke to also informed me that we had a “balance” that needed to be paid so they promptly charged my credit card for another $22. The initial confirmation email I received when I first booked with my receipt confirmed that I was paid in full but they decided to tack on at the last minute extra taxes and fees, as well as a $15 meet and greet. (Which, of course we did not get because we met our driver outside. I’m choosing not to contact the company about getting that money back because of my eyes it’s not even worth it at this point dealing with them.) at no point was anyone apologetic or sympathetic to what happened even though I was clearly unhappy. We used Bell Limousine last year (June 2022) when I surprised my husband for his 40th birthday and everything went so smoothly so I decided to use them again for our 10 year wedding anniversary trip. Needless to say, this got our trip off to a horrible start. Lisa did make it much better as she was so incredibly sweet and even decided to pray over us and our marriage, which I thought was a very sweet gesture. It’s really too bad the company she works for chooses to do this to their return clientele. Unfortunately, I will not be going through the service again in the future. I’m really hoping that this was a fluke, but it did not restore any faith that this wouldn’t happen again. If you decide to use this service, make sure you read ABSOLUTELY EVERYTHING and even confirm all the details so this doesn’t happen to you. Their drivers are fabulous, but their system and dispatch is completely subpar.

Our flight was an hour late and the driver didn't wait. The driver did say she would come back to pick us up but we would be charged again. We are trying to get our money back. Beware!