Gorgeous and enjoyable. Unfortunately with an empty row behind us, some drunk people jumped on the trolley mid-way without paying and driver didn't notice or didn't bother kicking them off. Really changed the mood and enjoyment. Prepare to be stuck in traffic for nearly an hour looking for parking and then stuck in traffic for the entire trolley ride. 😵‍💫 Goes with the territory for this event on a Sat nite. Probably about 20,000 ppl in the historic district. Still fun.

It’s a small walkable town, but I have no regrets taking the trolley tour. They did a great job of keeping you entertained. The came every 15 minutes and never had to wait for another one and although it was busy, they had so many trolleys going, never filled up. Plenty to see and learn about. We just did the trolley with no add-ons and it was a good value.

First we went Thanksgiving week so this may have influenced our experience. Our tour was scheduled for 7:15. We arrived on time and waited in a long line. All three lines were long! As we watched two or three trams leave the station. We finally got on around 8 PM. No cookie/hot chocolate were provided. I heard there was a cookie station somewhere, but the location was unknown to the patrons. Traffic was horrific. Which made the experience miserable. This is not a tour! It is a drive along the Main Street with Christmas music blaring from speakers about your seat. Often the tram did not move in the traffic. As we approached the end of the trip, at a stop sign most everyone jumped off the tram. The city should change the flow of traffic for this event. At least close off the Main Street to cars on the weekends and over the holidays. Not worth the cost of the experience.

It was pretty ( and pretty cold). Here’s the thing, you are not getting a tour, they drive you around in the open air trolleys and have you sing Christmas Carols for thirty minutes. You can walk around and actually photograph what’s important to you for free on foot.

We try to get an overall tour of any city we are visiting for the first time and this was as thorough a tour as we've ever experienced. In fact, if you have small children, it probably is too long to keep their interest. But it is a "hop on, hop off" trolley so you can hop off to eat, shop or sight-see on foot. Our driver was engaging and informative. A bonus for us is that it is wheelchair accessible. Note that getting on and off can be challenging as the steps are high.

Excellent tour. All of the tour guide/ narrators were excellent and informative. We especially enjoyed Kit Cat as she was a lot of fun. Lots to see on the tour and it’s interesting hearing all of the history. Great to be able to hop on and off all day.

$38 for a hop-on hop-off all day ticket. Great value for money and especially if you want to see the area and get more familiar with it and the rich history. We did a loop and our driver Trevor was a treat, very funny and knowledgeable also shout out to Kevin who was also fun. And special mention to the wonderful Pam who was driving the shuttle to / from the visitor centre what a lovely lady

We had a great Tour Driver “PK”….he was very funny and we did the continuous tour for 1.45 hours…..I think this tour is a great way to familiarize you with all the City had to see so you can plan your trip accordingly

Not worth the price. Even if it was free. We paid for 2 rows of seats. Lots of our hard earned money. We got downtown really early and did as they told us to, arrived more than 20 minutes before our scheduled departure of 8:45. Waited until nearly 10 PM for our actual trolley departure. Disgusting. We were travelling with people who had a long drive home ahead of them. Then they put us in the front two rows of the trolley. Nice view. The back of the driver's head and the windshield. The middle seats of the front row are obstructed by a metal protrusion at your feet. The loading system of going by colour seemed like a good idea to them but it meant that we were watching people in later time slots in other queues loading way before us. Disgusting. And in the end, after all of that, it turns out it is much better to just walk around and see the lights. Much more visible and could spend as much time as we wanted at each location and you don't have to smell exhaust while sitting in traffic. Given this impression of the Old Town Trolley Tours I wouldn't book a regular tour with them either. Clearly a company obsessed with money, not client satisfaction. We saw their front line employees taking crap from upset patrons. The front line employees did everything they could to keep things cheerful and happy but were working an uphill battle. I hope they are paid well. The only excuse they had for the delays was "traffic". Clearly management doesn't live in St. Augustine if they don't know what traffic patterns are like there. They just signed up as many people as they could, knowing that they would get to keep their money. We felt sorry for anyone with young, tired, cold children.

Biggest rip off of the season!!!! Would have given zero stars but was forced to give at least one. Didn’t realize that we actually saw almost all of the tour on our way to the get the trolley to start the tour.🤷🏻‍♀️ Then we waited to get on the trolly for 30 min. Once we were on the trolley we sat in traffic the entire time. There was zero narration during the tour and nothing special to see!! There were 8 of us on the tour and feeling was unanimous. Total waste of time & $!

Excellent customer service, thanks Amanda and Jesslyn!! This company really has a 100% satisfaction guarantee. After our experience in St. Augustine which did not meet our individual expectations we got a full refund. Thumbs up!!! Stefan

Although you can walk St Augustine's historic sites on your own, you get so much more information and background when you take the Old Town Trolley. I started off early so that I could hop on and Hop Off several times. Camper was an excellent guide and went out of his way to give me plenty of extra history. He makes the process of driving, guiding and managing the tour look easy.

Kit Kat was a great driver. Very informative and entertaining. The tour shows you all the spots of St Augustine and is a great way to learn the history while getting around.

St. Augustine is really small and if you are a walker, you can get to most places easily without the trolley. Given that the tour was close to $80 for two, and parking in the area $15-25 depending on the lot, we don’t feel we got $50-60 worth of history to warrant the charge. Also last boarding was 430 which really limited its usefulness. We rode multiple trolleys and the only engaging one was Tom, the last.

We had guests visiting from out of state and decided to use the hop on-hop off trolley as a way to see a lot of the downtown. We got on the trolley four times and had Tom as our driver/guide three of those times. He was always friendly, knowledgeable and funny. He made sure everyone was safe, repeating rules at every stop. He told people the best side of the trolley to get off and always watched for cars in parking lots before allowing people to disembark. His has a good understanding of the history of Saint Augustine. I would highly recommend this tour.