Ride and driver were good. Waited about 10 minutes for pick up at JFK, but a lot of traffic. Had a contact number for driver and he assured me he was close. Drive was fine. Driver did not speak until the end when I had to pay tip and tolls. Overall, got us to our hotel safe. Was more than I wanted to spend, but would use again.

Disgusting- took our bookings. Took us to venue- never picked us up! Left us stranded 1 hour from hotel. Never called to let us know. Had the audacity to send email the next day To say sorry and give us a discount on next ride. Not a chance!!!

Worst car service ever and terrible customer service. He was constantly looking at the phone while he was driving , also was on the phone talking the whole two hours it took us to get to the hotel. I was dying hot because he kept the AC on one at 73°. Oh, but when it was time to charge me and ask for a tip. he was ready to tell me that I didn’t pay even though I did. He couldn’t even explain it was the tolls payment and all that. Would never use this device again

Made reservations for a car 2 days in advance. 15 minutes before pickup time tCael cancelled the reservation saying they don’t have a car. Never again will I use their service! Beware, you may miss your flight with this company. Contacted Uber and got a cheaper car in 5 minutes!

This is the email that I sent to Carmel. We only took one picture but the smell you can’t see in the picture, same how he was driving , a the dusty . Just want to let you know that we are going back to the la guardia airport Wednesday and because the experience we rather to take an Uber . Is better spend little more and call an Uber or Car Service . 917 335 9056 Jorge we arrange wit the hotel Hilton ans was way better and clean .

Unbelievable. After years of using this car service, they called me 20 minutes AFTER they were supposed to pick me up for a return to the airport to tell me there were NO CARS AVAILABLE. I nearly missed my flight as the result and it cost nearly twice as much as I had planned. I also noticed that most of my previous trips were not even recorded under my account though I always log in before booking. They do not treat their customers in any professional manner and you're best going with someone else.

How hard is it to add signs to Terminal 1 in the other terminal? And why are there no clear signs stating Train A to Terminal 1 is closed? Gosh, maybe even signs to the transfer buses could be added? JFK is an absolute nightmare of thoughtless planning.

We were stranded in Las Vegas because of weather and our flight had been changed four times according to the website I was able to cancel for hours before the activity and I will get a full refund. I had to cancel 12 hours before because we were not going to make our flight until the following day due to weather, I did not get a refund. I am still waiting which we all know I will not get. I would not use this service. A taxi is the same price and our driver was pleasant and the car was clean and it was dependable. It was a sure thing my money actually went for transportation. Still waiting for my refund.

The driver was unaware we had pre paid and the time we booked was incorrectly entered. Nice car and polite driver.

Notified Jayride of our flight delay 12 hours prior to our departure . Response was basically too bad we can’t change your pickup time. They sent the driver anyway knowing we weren’t going to be there. We know this as we got a text from him when we landed that he couldn’t stay any longer. Why send a car knowing our flight was delayed, what a waste of his time. I suppose they all got paid so who cares that we were now stranded in an unfamiliar country. No refund offered, nothing. I suppose in their mind they filled their obligation. Thanks for nothing except a dint in our bank account.

Customer Service at Carmel is non-existent. You phone, and a non-stop stupid recording goes on and on. When and if someone finally answers, your chances of getting anyone competent are very low. Instead you get someone totally clueless and incompetent. With all the competition out there (Uber, Lyft, etc.), Carmel has few drivers because their base pay is better with other companies. Carmel doesn't tell you that they have no driver, you learn this when no driver shows up for the agreed upon pickup time. Carmel may be cheaper than the competition, but the price difference is not worth the aggrevation. Do your self a favor and use other car services.

Driver was exactly onetime. Drive was smooth, safe, comfortable. Driver was friendly, helpful. "This is my review but I am awarded $10 Car cash from Carmel for sharing it"

The driver arrived on time. That was the only positive. Driver visibly tired, spoke almost no English, was constantly calling, which meant less attention on the road. On arrival it turned out that the pre-agreed amount via online booking was suddenly much more and suddenly almost 40% was added for toll and tip money. Driver kept the doors closed on arrival until we paid. This came across as very intimidating and felt unsafe. Next time a normal taxi again.

I had booked and confirmed a fare ($69.50) to go from the Chelsea area of NY to the Newark airport. Got there (after having risked an accident because the driver was distracted) I had to pay $92 PLUS TIP! When it should have been all inclusive. And he didn't want me to pay by credit card! Then I received the receipt for only $69.50 via email. Bad service. I advise against it.

The experience was horrible. The drivers were pressing the issue of tipping as soon as we got in the car. Trying to take the tolls to get extra money and drove badly. Weaving through traffic, honking the horn at cars. Real life road rage!!