My first visit. Initially a little underwhelmed as it is dated but then we got to the Simpsons area which, for a fan like me, was awesome. Then we got to see Homer walking down the street and got a photo. That made my holiday. But it was pure luck we saw him. Great to see the Blues Brothers too and the parade was fantastic. Still have good memories of the day, though not sure it is worth a return visit.

VIP tour of universal park. My husband surprised me with a vip tour of the universal park at Orlando, and unfortunately that surprise was very quickly turned into an extremely unpleasant experience. We’ve travelled all the way from the UK as part of her honeymoon and have had a great stay in Orlando, and had left the visit to universal as a way to end a beautiful trip on a high. We had asked several members of staff for directions to the meeting place for vip tours, and not one member was able to direct us to the correct location. After several unsuccessful attempts we made the decision to go to guest services, and were greeted by the rudest human I have came across in my life!! Whilst waiting in the line, Kate from customer services yelled at us to step back behind the door, which we obliged to, even though there are no signs that this should be the case. She then passive aggressively also said that some people have no respect for others privacy. We were then called forward by another member to be dealt with, whilst doing so Kate then yelled that we shouldn’t move forward until asked to do so, and then preceded to speak with the customer she was dealing with to say that we weren’t listening. At this point I did ask what she was saying and she continued to aggressively say that we should only come to counter when called even when I explained that we had been asked to come forward. My husband and I were very taken aback by this and did explain this to the adviser who was dealing with us. When we did this Kate then preceded to shout that we were just annoyed that she had told us to follow instructions and were trying to “incite her”. We were eventually directed to the correct place, for the vip tour, with Todd our tour guide. Credit to Todd he did help us cheer up and is an absolute delight, however the experience with Kate was absolutely awful and made the whole experience very un enjoyable. Having already bought a 2 weeks pass and an additional vip tour it has been extremely expensive and certainly does not feel very vip!! It’s also very concerning that such an angry person who lacks patience has been placed in guest services. I would suggest also that other staff should be trained and educated about new products and experiences you guys offer as lack of knowledge does portray incompetence and looks very unprofessional.

Beware Kate from guest services! We had the vip tour and gotten a little lost trying to find the correct entrance. Cast members sent us to the wrong guest services but surely guest services would be helpful right? Think again! We were explaining the situation to our team member only for Kate to accuse us of inciting her. She’s dangerous and needs to be fired asap

Great park with amazing theming. You honestly feel like you are in a film set in some areas. The Bourne Identity show is a must see! There seemed to be a lot of simulator rides in this park and I'd say Disney is better for people who are not fans of rides

We did the VIP experience and it was so much better than the DisneyWorld VIP. Besides getting us on every ride (as many times as we wanted, really loved Hagrid’s ride), we got a visit with the Grinch (he was amazing!) and Universal has food! We had three meals that day that were included at restaurants of our choice. It really was fun and thank you Brittany@the Vacationeer for all her great suggestions.

Just returned from a 2 week vacation back to the UK after a 10 year absence. This time though with a 7 year old granddaughter in tow. She loves everything Harry Potter and had an awesome time visiting the Harry Potter world and travelling on the Hogwarts Express. We queued for over an hour for the Hagrid ride only for it to be delayed so that was disappointing. The Jimmy Fallon ride through New York was excellent and there wasn’t a big queue for this attraction so we we repeated it a few times during our stay. The Macy’s Holiday Parade was magical and was definitely worth seeing. Overall a great experience and left great memories of our time spent together there.

I bought tickets with my locator on in Orlando, Florida. California was NOT shown until tickets were purchased. When we got to the park, it did not work. This was obviously a regular occurrence because Universal had a plan and gave us discount tickets. When I called to get money back, I was put on hold 4 times and told they were "working on it" then refused to reimburse via email. It was a total scam. If they have a plan to keep you on hold while you are actually in the park, it is obvious this is a way for trip advisor to make money and not deliver. DO NOT USE TRIP ADVISOR!!

10/10 I want to go back sooooo bad. The Simpsons area was epic (huge Simpsons fan here) It was actually a dream to visit. Must visit!!!!!!!

We had a great day at the park but the lines were insane. But to some degree that is expected. What gave them a horrible rating was when my friend tripped in a dark pathway and fell into a nearby employee. Neither of them fell or were hurt and my friend immediately apologized , but the employee started screaming that my 5 foot tall friend had "hit" her and it hurt. She called over her manager who told my friend to be " more aware of her surroundings because touching an employee is inappropriate. One woman falling into another woman by accident does not deserve a reprimand. We were afraid the manager was going to kick us out of the park. Ruined the whole trip. That employee was insane and the manager was just as reactionary. Definitely not Disney.

we went late mid October /November and found the parks extremely busy when they are usually quiet . there were too many construction walls up in both parks and some always seem to need work done on them . usually very good it is in my opinion better value than Disney .i try new rides each time i go and do enjoy the mummy which is my current favourite. universal are constantly changing and am happy for this to continue .

So I’ve been a few times to universal and love all the big rides but this was my first with my 1 year old twins. Not a lot for them to do, we are staying at Disney but still a long day in the pram for them. The ticketing system is years behind disneys so I finally thought having QR codes on the app would stop all the nonsense of paper tickets how wrong was I. First roller coaster i have to scan my express pass then get given a paper locker ticket and paper express pass? Surely they’ve heard of magic bands? Get with the times. Also because I booked the tickets I had all the tickets on my app so when our party split up they were funny about my sister using a screen shot of her ticket even though she’d had a picture taken the same day to move parks? Something else that wasn’t at all clear the parent ride swap! On Hagrids ride I was first told that we’d have to queue with our baby twins in the pram until we reached the family room in the queue where we could then actually ride swap. My reply? Why can’t you do it like Disney where the other half who has the kids returns once the first parent has had a go. Oh we do that also ask for a ticket (recurring theme here). Also think alot of the parks are looking a bit tired very 90’s and need modernised. Another park coming but surely redevelopment is also needed? Big Thrill rides awesome ✅ That’s about it!

November is the perfect time to go! We're still experiencing sticker shock so be sure to check prices. All I can say is, "it is what it is!" If wanna play, ya gotta pay. We had a great time. Awesome shows, rides and food. Lines weren't terribly long. We were on most in less than 20 minutes.

Just want to say thank you to issac (not sure if right name) he was dooing serveys at the entrance and was really helpfull and friendly and answered all questions with a smile and knowledge

Jsut want to say thank you to the guys at louise restaurant they were verry kind and helpfull and I loved the garlicky knots wich they hand make absolutely brilliant

Universal is the best theme park I've ever been to. The rides are great, the staff nice and it has a variety of shops and restaurants to pick from. It's also great that all of their hotels and other parks are very close to each other. I see why Orlando is the theme park capital of the world.