Had to call the service and give All information that I had filled out before. The driver was late, but he did the best he could in rush hour traffic.

Driver was on time/early and personally called me to let me know where pick up would be. Excellent, safe driver. Smooth and pleasant ride.

This is the second time I have used Carmel, top service both times Easy to book, all your contacts can be done through the app which for overseas travellers is great. Having landed early but then having a 3 hour wait to get through US customs I began to feel that my taxi would not be waiting. I sent the message through the app that we were ready and in the city that is New York we received a message back telling us where to meet, the driver was courteous and helpful getting us to our hotel safe and well - The first time I used them was in 2019 and then the service was great, this trip was even better which shows they are still looking to progress their business. Great service - Thanks

After booking a car which they would not let me use the coupon they send me via email cause i do not have a printer at home and needed to physically give a piece of parer to the driver....they continued to charge us an extra $10 for hand luggage?? Why I do not know....and they sent a receipt for the wrong amount- actually illegal....and followed by customer service calling back to my complaint and did not even ask a question and just said this is company policy...even though i have been using them for 10 years and this is the first time I have ever been charged for a bag......will NEVER use them again...I suggest you do not either

The driver was right on time calling me before arriving. Helped me with mu luggage without me asking. Greeted me with a very friendly smile and good morning. The temperature in the car was a little warm but he immediately turn the air on. The trip to the airport was really nice and smooth. Because of Haloween parties there was a lot of traffic toward the Williamsburg bridge and I got a little nervous but he checked right away and told me it was just for a few blocks which made me calm down. Excellent driver, will definitely will keep using Carmel for all my future trips.Also cheaper than Uber or Lift

Complete thieves. Did it again tonight. Try to book on the app, keeps giving you error message and then the car shows up when you’ve made alternative arrangements. No other option than canceling but you still get charged tolls and tips for a trip you never made. I had it before, gave them the benefit of the doubt but these guys have unfortunately abused the system. So will I.

Loved the communication and auto texts with links that had easy way of notifying driver when you were ready. You can opt to have the driver access your location while seeing hers/his which was very helpful at a large, busy airport. Pickup was seamless. Will use them again.

Drivers are unfailingly kind, helpful and professional. The cars are immaculate. The price is reasonable. Very reliable. They always pick me up at the arranged time. I know I’m in good hands with Carmel.

I just wrote a wonderful review, but I can't get it to post. Use Carmel!! They are my new (again) go-to for airport transfers.

I booked Carmel service through Expedia for a ride from JFK to my Upper West Side hotel. I was invoiced and paid the amount as indicated. However, upon arrival at my destination the driver, very loudly, demanded I pay an additional $20 for toll and tip. I told him I was not informed about any additional charges, but he insisted. I called the office while in the car, and they said I had to pay and disregarded my statement that nowhere had it been indicated that there would be additional charges for toll or a mandatory tip. I paid as I felt like a hostage. I would never use this service again, as I do not like shady operators. Beware of using them.

Carmel is my preferred car service. They are dependable. Amidst the chaos of the NY airports, Carmel always locates me. Thank you Carmel drivers!

From online reservations to telephone reservations, service was seamless. Love the fact that we were notified via phone and text upon our arrival at airport, with car and driver description. As a result ,we used the service for transportation during visit while in NYC. Also used Camel for return to airport. All cars were clean and drivers both polite and professional. Will definitely use again in NYC.

My wife & I booked a trip from JFK Airport to Long Island.We booked a luxury sedan and what came to pick us up was a broken down dodge caravan with the back seats removed, only a little bench seat in the back remained.This vehicle shouldn’t be used to pick up passengers because it’s putting them in a dangerous situation. When I contacted Carme Limo Service ,they said Customer Service would call the next day to make it right. After not hearing from them, I called and asked to speak with a customer Service Rep. I was told they didn’t have a customer rep. I will not be using Carmel in the future because they not only don’t have a customer service dept, they don’t have a quality control dept. either. Beware, John

We booked with this company in advance of our trip. We specifically booked a stretch limo to add to the excitement of our first time in New York. I emailed AND telephoned to clarify my booking and paid in advance - it was substantially more than other companies but we specifically wanted a stretch limo so went with it. I received a confirmation at time of booking and two more emails confirming nearer the time On arrival at JFK i had an email with a button to press when i had my luggage - I did this and nothing happened I telephoned the company and they put me through to dispatch - disconnected! I was then put through to the driver on two more occasions and finally he claimed he was near - bear in mind this was 45 minutes after we had left airport arrivals and been standing on the pavement with our two children We went to where the driver stated he was and were dismayed to see he was in a minibus - not what we ordered!! We questioned him and he was very dismissive and told us it was dispatch we needed to speak too. We didn't want to make a fuss as we were tired and wanted to get to our hotel Bear in mind one of our children has autism and was looking forward to a limo and was not happy at this point. We arrived at our hotel and our child had a huge meltdown due to not travelling in the car he had been told he was going in We emailed the company the next day and later that day they telephoned me and asked if i had photos of the vehicle that had arrived - i stated that no because we didn't order that one and it was a standard minibus that didn't warrant a photo The lady on the phone said that the vehicle we had received was actually more money anyway - i replied that this was irrelevant as we hadn't ordered that vehicle. She said she would speak to her manager and telephone/email us back - to date this still hasn't happened Only by chance i have checked my credit card statement and seen that they have refunded 20 dollars (the cost was over ten times that) There are plenty of better companies out there - please don't pay a large amount of money for a disappointment

My daughter was going to NYC solo for the first time and needed to get from JFK to midtown around 11pm. About a week before her visit she made a reservation and prepared the trip, minus tip and tolls. When she arrived at JFK she hit the “I’m ready” button on the app and within seconds she got 10 minutes out reply, followed shortly by “I’m here”. The ride into the city was uneventful, which is exactly what a 20-something female wants at that time of night. Once at her destination she finished the transaction with tolls and tip. The experience was so good that she used the service again for the trip back to JFK, which also went without issue!