We are very happy to hear you enjoyed your ride with us and that you were able to surprise your boyfriend with a bucket list worthy experience! We hope to fly with you again soon!

We are very pleased to hear that you enjoyed your flight with us! Our pilots and crew love what they do and enjoy providing our passengers with the most memorable experiences possible. We hope to fly with you again soon!

We are very pleased to hear that your flight with Patrick was enjoyable! He is great at what he does and loves providing our guests with the best experience possible! We hope to fly with you again soon!

Jasmine, Thank you for your feedback. We are sorry to hear your flight was cancelled due to the ever-changing weather in Colorado Springs. Hot air ballooning is a weather dependent activity which, unfortunately, means flights can be cancelled at any time. However, the 50% deposit you paid, as well as the reschedule fee of $35 per person were charged because you cancelled your flight for 8/24 with less than 48 hours notice. The flight in Colorado Springs on 8/24 (the one you originally booked) flew. The flight you requested to reschedule to on the morning of 8/25, unfortunately, did not fly. Upon that weather cancellation, you stated you wanted to rebook at a later time since the payment you made would be applicable towards a future flight. I’ve copied a section of our Cancellation and Payment policy which is in your confirmation email, as you read it out to our staff on a recorded phone call, word for word: “...If you have to cancel your hot air balloon ride with Rainbow Ryders we ask that you contact us 48 hours before your flight. If you call with less than 48 hours notice or do not show up to your scheduled flight on time, a 50% charge of the total flight payment will be retained and will be non-refundable under any circumstances… Please make sure to contact our office between the hours of 8:00 AM and 5:00 PM if you need to cancel. If you need to reschedule with less than 24 hours notice, a $35 rescheduling fee per person will be applied.” Due to the weather being the reason for your 8/25 cancellation, we refunded the $35 per person reschedule fee. Still, as stated in our Cancellation policy, the 50% deposit is non-refundable, as the day you were originally scheduled for did fly and you cancelled with less than 48 hours notice. However, we did not want you to leave with a bad impression of our company, so we chose to issue even more of the original non-refundable deposit. We are sad to see a negative review from you, even after the situation had been resolved to your implied satisfaction.

Hello Cece, thank you for taking the time to fill out a review for us. With each of our baskets, we do have to distribute the weight evenly and make sure all passengers have room for their bucket list experience. Usually it works out perfectly where groups do not have to stand on the other side of the partition from their group, but every now and then we do get odd numbers booked for the trip. I do apologize that this took an element away from your experience. Your feedback does help to make sure that we take all considerations for our passengers trips in the future.

We are pleased to hear that you enjoyed your flight with Troy and his crew! We hope to fly with you again soon!

Troy is such a great pilot! I'm glad to hear he made the flight educational and comfortable for you all. I hope you had an amazing view looking over the basket. We hope to see you again!

We are very happy to hear that you enjoyed your flight with Brooke and his crew. They are great at what they do and enjoy providing our guests with the best experience possible. We hope to fly with you again soon!

We are so happy to hear that you enjoyed your flight with Brooke! He is amazing at what he does and takes great pride in giving our guests the best experience possible. We are honored to be apart of such an amazing experience with your family and look forward to flying with you all again soon!

We are thrilled you enjoyed your flight! We hope to see you again!