We booked a shuttle from the LAX airport to our hotel in Anaheim. 45+ minute drive -- the driver was a safe driver and exchanged pleasantries. The shuttle was clean, driver was personable and provided a step stool to get up/down into and out of the shuttle.

Very disappointed with pricing. Our flight was scheduled to arrive at 7pm and booked the shuttle with this information. As our flight was delayed we were charged an extra $90usd as their shared ride service ends at 7pm (which we never would have made regardless as our flight only arrived at 7 pm). So ended up being a very expensive service. Our driver was lovely and we were happy with the ride, just not the pricing and the lack of information about this policy

The service was amazing. Great communication from Karmel. Had a message from them upon landing driver then texted and picked us up right after we got our luggage. The van was clean and our ride to Disney was very comfortable. I highly recommend them and would use them again.

From the time of our arrival from Australia into LAX our party of five cannot speak but very highly of all of the Karmel Shuttle drivers we have used thus far. We have utilised them four times now & their service has been excellent without fault. KS have been prompt, their drivers professional, their driving safe & their service delivery (loading & unloading) is managed carefully. We still have a further booking with KS & have no reservations whatsoever recommending them to others requiring their services.

Both times our pre-booked service was “cancelled” and we had to re-pay for the exact same service. Very poor and rude customer service / dispatch. Wouldn’t recommend at all.

My group of 5 used Karmel ride share round trip from LAX to Anaheim Hilton. It was a fantastic experience that was hundreds of dollars less expensive than other shuttle services. Ok the way in we were in a larger shuttle bus with other people and on the way back to LAX it was a private van. The drivers texted and called to see if we were ready and picked us up right on time. Great experience!

We took a private van transfer from LAX to Universal Studio. The whole process from booking, confirmation, pickup and ride itself is very smooth. No issue to complain.

Convenient, easy to book online via the company website, no hidden fees, professional drivers. This company was recommended by the Disneyland Resort for airport service from LAX to my hotel in Anaheim. I booked and paid for roundtrip service, in advance with ease. I would recommend private car service if traveling with only 2 persons vs. ride share shuttle service. I reserved a black car sedan but both for transfers arriving and departing, I was given a mini black SUV to my surprise. The automobile was clean and comfortable. Temperature inside was just right. Complimentary bottled water for the ride. Both drivers were prompt, professional yet friendly, helpful with our baggage and, communicated via text/phone call extremely well when arriving at the pick-up location. I opted to tip the driver in-person vs. in-advance when booking the reservation. Remember to tip generously based on the amount of suitcases/bags and the level of service delivered + booked. I have used this company twice, in 2022 and 2023 and was completely satisfied both times. I will book with Karmel Shuttle Service again on my next trip to Anaheim, CA.

Our first trip to Disneyland and LA, and our experience with Karmel shuttles eased the anxiety of traveling with small kids. I'd read that ride shares like Lyft and Uber from LAX can be an unreliable and expensive nightmare, and we're so glad we used Karmel instead! They're very reasonably priced. They were on time, courteous and great with communication. Used for transportation both to and from LAX. They send a reminder text several hours before your trip, as well as a text directly from your driver just prior to pick up. Will definitely use again!

Was told to be in our lobby of the hotel 15 minutes prior to pick up time because the shuttles are usually early. 2 mins after the scheduled pickup time we received a call stating they would be there in 15 mins. 20 mins then elapsed and we received another phone call saying they would be 5 more minutes. I called back 10 minutes later asking where they were because we were now running late to get to the airport and they said they were 2 more minutes away. Very disappointed with this shuttle service we had pre booked and pre paid for.

Drivers were great but, what was promised and paid for beforehand was not what we got. Paid for a Citadel shopping tour from 11am to 4.30pm, they picked us up at 11am then contacted us at 3pm saying we had to leave because the driver was there waiting. When we told them the tour was paid for until 4.30pm they basically said bad luck, if you don’t leave now, you will have to find your own way home. Customer Service department at Karmel was very rude and unhelpful.

We had a great experience and I would absolutely use this company again!! Took a lot of stress out of our vacation.

We used Karmel for our airport transfers. Both drivers were punctual and friendly. Both vehicles tidy. Recommend this company for airport transfers makes life easier.

We were sent a bus with a very foul odor. There were frequent promises to remedy the odor but it persisted throughout our near 12 hour long charter service. When the driver took a longer route (the 101) we unfortunately found out the restroom was not functioning. Several passengers were in pain/tears and were told to wait as we were almost at our destination (Griffith Observatory). First bad trip with Karmel, but this one was horrible.

Advised to ring on pay phone at airport if not using your mobile phone but they have all been removed. Concierge at airport rang for us. Had no problem locating driver and he was very helpful and friendly. Great luxury car. Would have no problem recommending this company and using them again