To say that we were disappointed is a complete understatement. We were visiting the south of Argentina and staying in El Calafate which is approximately a 3 hour drive away from El Chalten. We booked the 3 hrs de Escala y Caminata en Via Ferrata del Cañadón tour for our 24 year old children, 2 1/2 weeks in advance of our trip, through Viator. After making the 3 hour drive, we dropped our kids off at Bonanza and explored the area on our own. Two hours later, as we drove by Bonanza, we saw our kids outside the building. As it turns out, Bonanza was not offering the tour we paid for on this day. After over an hour, when a Bonanza employee finally realized they were just sitting there waiting, they were offered a horseback riding tour which left hours later, but since we had to leave the area by a certain time to make the 3 hour drive back, and this is not what they had anticipated and looked forward to, they declined. When we arrived and spoke to the employees, they did offer to credit the cost of the tour we paid for. However, this was not sufficient to make up for the fact that we specifically rented a car to make this drive, stayed an extra night in El Calafate and lost an entire day of our hard-earned vacation. When we requested additional compensation, we were offered a dinner which unfortunately did not work with our tight travel schedule as we would have had to stay in El Chalten for several more hours for this 8 PM dinner (it was about 4:30 PM at this time). At this time we asked to speak to a manager whom we were told was away and not reachable due to personal reasons Again, we more strongly and firmly requested another form of compensation. This request was again declined. This entire situation was unacceptable and for this reason we do not recommend Bonanza.

It was a good experience. We had a good day and enjoyed the nice staff and nature! The lunch was super good, we saw a newborn lam and got to milk a cow

Did the dinner and horseback riding tour and soooo glad we did. The 2 guides were wonderful, you could tell that they really care about the horses and also the riders. The estanca is beautiful, you get such beautiful views of the mountains and also of sheep and the surrounding it’s really quite spectacular. Then you get to dinner which was really quite amazing, served in wonderful surroundings with very nice courteous staff you get a delicious 5 course meal. I can’t say enough good things about this tour.