Phoenix Tours
Sunrise Sonoran Desert Hot Air Balloon Ride from Phoenix
4

Sunrise Sonoran Desert Hot Air Balloon Ride from Phoenix

By Aerogelic Ballooning
About
This hot-air balloon ride from Phoenix gives you a view of the sunrise over the Sonoran Desert that you can’t get from down below on the trails. The tour includes a guide who tells you about the wildlife and history of the area during your flight and Champagne and breakfast hors d'oeuvres afterward. This tour works for solo travelers, couples, families, and groups.
from
$200.00
per adult
Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 6-99, max of 20 per group
Duration: 4h
Start time: Check availability
Mobile ticket
Live guide: English
More

Highlights
  • Aerial views of Sonoran Desert sunrise on a hot-air balloon ride
  • Learn about area wildlife and history from your guide as you soar
  • Relax over Champagne and breakfast hors d'oeuvres after your flight 
  • Bottled water included

  • Champagne and fresh fruit
  • Bottled water
What's not included
  • Gratuities
  • Souvenir Champagne flute (available for purchase)

Meet for this sunrise Sonoran Desert hot-air balloon ride in Phoenix, and get ready for a thrilling experience. Relax as your pilot and crew prepare your hot-air balloon. Once it’s time to go, board the basket with your group, and launch into the air. Your balloon rises high above the Sonoran Desert for awesome views of the landscape and sunrise. As you soar, your guide points out flora, fauna, and wildlife, and dives into the history of the desert. When you touch back down on the ground, enjoy a Champagne breakfast before your tour ends where it began.

Start:
  • Starbucks, 2501 W Happy Valley Rd, Phoenix, AZ 85085, USA
    Starbucks is located directly across the parking lot from Lowes. IF you are late to pick up, we can't wait, you could be left behind! We have a tight timeline to fly. Please arrive 5 minutes early to ensure you’re not left. Customers who are late will not be refunded. Use bathroom before you arrive.
End:This activity ends back at the meeting point.

    • Not wheelchair accessible
    • Near public transportation
    If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 18161P3

    • Confirmation will be received at time of booking
    • Not recommended for pregnant travelers
    • Not recommended for travelers with back problems
    • Travelers should have a moderate physical fitness level
    • No open toed shoes or high heels
    • Dress comfortable for the outside weather
    • Due to comfort and weight / balance of the aircraft, passengers weighing over 220 lbs. will be required to pay additional fees. This is payable directly to the tour operator on the day of the the flight. Fee is $1 per lb over 220
    • No recent surgeries
    • No hip, leg, feet injury or issues
    • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
    • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
    • This tour/activity will have a maximum of 20 travelers

    • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

    If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 18161P3

    Reserve your spot

    Similar experiences

    Itinerary
    • 2501 W Happy Valley Rd, Phoenix, AZ 85085, USA
      Starbucks is located directly across the parking lot from Lowes. IF you are late to pick up, we can't wait, you could be left behind! We have a tight timeline to fly. Please arrive 5 minutes early to ensure you’re not left. Customers who are late will not be refunded. Use bathroom before you arrive.
    • Pass by
      McDowell Mountain Regional Park
      Camelback Mountain
    About the operator
    Don’t take it from us – here’s what people have to say about this operator:
    • Aerogelic Ballooning
      177
      Phoenix, Arizona
    • melissasB5934UB
      0 contributions
      1.0 of 5 bubbles
      Unsafe pilot DO NOT BOOK WITH THIS COMPANY!!!
      I recently booked a balloon ride and the pilot told us that the winds were too strong and that he was given the wrong size balloon for the basket we were in. He said he only had two ground crew members for a balloon that needs 4 to be safe. He told us it would also be a very difficult landing and yelled at passengers when they didn’t want to fly. If you take the time to read many of the reviews you will see that the pilot is completely unstable and shouldn’t be in any sort of customer service business. I was THRILLED when the balloon collapsed on itself and he was unable to take off!!! I do feel sorry for the very polite ground crew members that he tried to humiliate and blame them for every issue. I’m unsure if the FAA regulates this but I’m sure planning to find out!
      Written December 3, 2023
    • V9321TMjohnl
      0 contributions
      2.0 of 5 bubbles
      Lovely Ride, Rude Pilot
      Booked this trip for my mother's 75th birthday, the ride was very lovely, the view magical. However, the pilot owner/operator Shane, was not so lovely. The man does not like to be asked questions. The man who is our host, and pilot, and will profit from our patronage, when asked once to repeat what he mentioned about the balloon, was extremely rude, and stated that he will not repeat himself. Again this happened while on the ground, pressed with another question, from the other group, he responded with, "Google it." The man who is supposed to be the expert was not keen on explaining pretty much anything. He spoke when he wanted to do so, and that was about it. Given the choices of available aeronauts, I'd recommend looking somewhere else. Shane, if you read this, consider taking some lessons on customer service.
      Written November 5, 2023
    • Dzrtgemz1
      0 contributions
      5.0 of 5 bubbles
      An amazing adventure!
      Yesterday, Sunday February 19, 2023 we were blessed with an amazing sunset flight over the East Valley (Arizona)! It was touch and go for a bit while waiting to see if the winds would cooperate, and they did. Shane, our pilot, and the crew were great and very knowledgeable. Thanks guys for an adventure I will never forget! We took our 8 yr old granddaughter with us and it most definitely will be a memory she will have forever. Can't wait to book a Sunrise Flight soon!!
      Written February 20, 2023
    • gmO8167UM
      0 contributions
      2.0 of 5 bubbles
      very ghetto, unorganized and unprofessional
      Because this is a third party experience you are at the mercy of the balloon owner. Ive done previous rides with other vendors and would suggest that you try them. the balloon pilot initially had his underage children in the van during pick up exceeding the number of people that could ride in the van to drop off. he was basically silent during the whole trip no narration. the end of the trip he took his unwashed hands cut an apple and dumped a bag of oranges on a table. it was very unsanitary his balloon was old and ripped definitely NOT worth the money. i check with another tour company and ride with them.
      Written January 3, 2023
    • samhR4583AS
      0 contributions
      2.0 of 5 bubbles
      Deflating Experience
      Once picked up and on the road it became apparent that they did not have a dedicated take off area. We spent an aggregeous amount of time riding in the van while the staff continually pulled up to private properties with locked gates, to which they did not have access. It's obvious to save on costs and enhance profits that they didn't own land or pay for the right to launch from someone else's land. If you don't have a guaranteed accessible launch site, send one of your team out to secure one before taking your guests on the journey. The staff in the vehicle were non communicative as they attempted to find a launch site, and would exit and return to the vehicle, without updating us. We inevitably parked in a no trespassing marked area next to a school and a major roadway. Felt less than legitimate. It took so long to find a take off location that our air time was maybe 30 minutes, and 10 minutes in they were seeking a landing zone as we careened towards downtown. We crashed through a tree/bush and concrete debris on landing and the support crew were so far away we continually tipped over while waiting. You had older and elderly passengers stacked on their sides as the basket kept tipping over into the dirt. The pilot was smoking his cigarette during this experience as he stood alongside the tanks and flames. Once we finally left the landing area we were about 12 minutes away from being dropped off to our personal vehicles when the other van/trailer called saying they had a flat. Our driver/staff member said we were going back to help. We asked if they could drop us off at our cars first and they refused. Legally you can't keep us in your vehicle. The right move would be to drop us off, then go back to offer your help and pick up the other vans passengers. They drove us around for another 30 plus minutes making loops on the highway with no clear destination. Once they located the vehicle with the flat, we decided to get our own transportation back to our car. We let the staff know in case they went to do a headcount and noticed we were gone, but they weren't operating with procedures. The staff member responded by telling us to settle up with the pilot before departing (we prepaid). Another couple left along with us because they were also fed up with the blatant lack of professionalism and courtesy of the staff. Usually you'll have one customer service hiccup during an experience, but the entire trip felt like the twilight zone. After reading other reviews I wish we would have done so sooner. Will not book or recommend this company. Absolutely upset about money poorly spent. I hope the owner now knows their staff are operating in such a manner under the companies name.
      Written November 24, 2022
    • charlessP8420TQ
      0 contributions
      1.0 of 5 bubbles
      Rude employees
      We had a planned flight last Sunday morning. We get a call at 5am saying flight was canceled due to high winds which confused me cause it was 3-4 mph winds , so I went to ask what was considered high when the guy says to me .....if you don't like it buy your own damn balloon and fly yourself damn self. needless to say I was stunned and won't be giving this business any of my money.
      Written November 22, 2022
    • mttimbie
      0 contributions
      5.0 of 5 bubbles
      The ultimate hot air balloon ride!
      Avoided traffic at the Albq balloon event . We were able to do a splash and lift, very exciting! Very friendly and helpful staff
      Written October 7, 2022
    • Maymay760
      0 contributions
      1.0 of 5 bubbles
      Chain-smoking pilot with anger issues
      Took my husband on a sunset flight over Gilbert as a Christmas present. The pilot was very unprofessional as he was smoking prior to takeoff. Their equipment needs to be updated and the transportation van was incredibly filthy and its brake pads were grinding at each stoplight. The pilot complained that their company gets sued at least was once a month based on fraudulent injuries. He also mentioned that there is no money in this business and that is why the equipment is so old. Is this really something to be discussing with customers? They did not offer a small step ladder to assist elderly clients to get in the basket each section had between four and five people cram together. The pilot flew our basket solo over homes in Gilbert that I was embarrassed for the privacy intrusion. There was a large tree that I was certain our basket had touched. We hovered so low right above residential areas for quite a bit during this costly expedition. I do understand that changes in wind can create a difficult landing. The pilots son was doing his best by driving the van around below us looking for an appropriate landing. Unfortunately the pilot began belittling his son over the radio and criticizing him. Off of the radio he continue to complain that his son has been doing this his whole life and he should know better. His son was only 16 years old. This pilot is aggressive and very arrogant and this leads me to question his years of pilot experience. Out of his control, we landed on reservation property. The reservation police arrived. This was quite stressful for all of us customer standing in the dark. It was disappointing that the pilot did not prepare and explain how the last two passengers who were in their 70s were supposed to get out of the basket. The basket needed to tip over but with the elderly people in it? Are you kidding me! My husband ran over to help them crawl out of the basket in the weeds on the reservation. The tipping point was the pilots aggressive arrogance which determined that he got zero of a tip. We gave his 16-year-old son a generous tip for being the most professional and calm employee of this entire process. I would give this company -10 stars if possible. This was an awful experience.
      Written February 12, 2022
    • Departure600497
      0 contributions
      2.0 of 5 bubbles
      Wish it had been better and safer.
      The equipment used by this company is old. The van had cracked windshield and the balloon pilot complained that other companies had newer equipment. The ride Lasted 45 minutes and we landed in a remote location. The Van arrived to pick us up and after loading the balloon and basket on a trailer behind the van, we champagne toast and snacks(a bag of oranges and apples dumped on the table). We then departed in the van for a ride across the desert. Our van got stuck and we were asked to disembark so the driver and 2 assistants could try to dislodge the van. That didn’t work and the van wheels just became imbedded in the sand. We were in sight of a major road but the driver never offered to send for a van to take us back, to unhook the trailer or to call ubers for us. We just stood in the cold, dark waiting until a truck came with a wench and was able to free us. Never a I’m sorry or any apology for the inconvenience or the scary situation we were put in standing in a dark desert with snakes and wildlife. I called the following day and no apology and no offer of compensation just a what did you expect and when I answered that question Heather said well you were perfectly safe. I would not recommend this company. After discussing this with our concierge(we booked this ourselves not with her help, she said There are others that are more professionally run. Please do not make the mistake we made.
      Written January 27, 2022
    • JSteffenCO
      0 contributions
      5.0 of 5 bubbles
      Hot air balloon 1st timers!
      Friendly staff, balloon ride was fantastic. Champagne toast at the end was a nice way to end the experience.
      Written January 6, 2022
    • samanthasM5470WH
      0 contributions
      1.0 of 5 bubbles
      Awful. Disappointed.
      Unfortunately we misunderstood the listings on the website and thought we paid for a private ride, but once realizing that all we did was put down a deposit for a group ride, the owner and staff did nothing to acknowledge that it could have been easier to understand, kept making excuses instead of apologizing, and ruined the whole experience by being rude and unprofessional and screaming profanities at my family in front of all the other riders. You should be ashamed of your behavior.
      Written October 5, 2021
    • jaycionv
      0 contributions
      1.0 of 5 bubbles
      Horrible
      I’m very upset with this because first they canceled the day before due to weather saying rain… but absolutely no rain so I said can I get a refund or go the next day so they said yes… I was sitting outside Starbucks coffee on Happy Valley Road (where they said to meet in the Itinerary) from 4:35 until 5:47 and no one EVER showed up… I am beyond pissed and no one contacted me… I was blowing up emails and phones and no one answered… I was so looking forward to this Hot Air ballon ride on my last day of vacation… I would not recommend because communication is HORRIBLE
      Written July 6, 2021
    • ADWL91
      0 contributions
      5.0 of 5 bubbles
      Awesome company
      This company is awesome. My daughter wanted to marry in a hot air balloon and they worked with us to make her day special. Shane was wonderful and worked with our photographer (Nick Patton Photography) to make sure they had plenty of memories. Again thanks to Shane and his company for making her day memorable.
      Written June 13, 2021
    • keeponmoving22
      0 contributions
      1.0 of 5 bubbles
      Not a good experience...Safety Concerns
      You can only hope this was a bad day for the company, but all signs point to a company in need of customer service training, safety training for staff and updated equipment. Our experience has too many red flags to share. Please do your research before choosing a ballooning company. We learned that the best price does not equal quality and safety. Proceed with extreme caution if you choose this company.
      Written May 10, 2021
    • minimitzi
      0 contributions
      2.0 of 5 bubbles
      Disappointment
      Honestly we were super excited about this experience and it was all disappointment. I reached out to the team via messages from trip advisor to make sure were all set as I saw other reviews that did have their reservation wasn’t correct. As I didn’t hear from them. I then called them multiple times to verify, I constantly got their voicemail. finally I got a call back from heather who completely got me confused with another person trying to book a reservation, she continuously kept saying we’re booked solid when I had a confirmation. Finally, we were able to come to the same conclusion that I’m my ticket was valid and I was all set. Now today of our hott air balloon adventure, I get a call saying our trip was cancelled due to weather issues “apparently too windy”. I missed the phone call and received this in voicemail. In the voicemail they also notified me to call them back to reschedule. I called back maybe 15 times since my missed phone called and received a message that the voicemail was full. As you can imagine that’s extremely frustrating as hott air balloons aren’t cheap and I am unable to get a hold of anyone or leave a voicemail. After a few hours had passed and over 15 phone calls, faith from the hott air balloon called back and insisted nothing was wrong with voicemail being full and their was nothing for them to do. Just to call trip advisor and get a refund. Overall, terrible customer service for an adventure we were so excited to embark with them. If I have any suggestions, please use a different company.
      Written March 21, 2021
    See all 177 reviews
    These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Most Recent: Reviews ordered by most recent publish date in descending order.

    Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

    Popular mentions

    4.0
    4.0 of 5 bubbles59 reviews
    Excellent
    36
    Very good
    7
    Average
    2
    Poor
    2
    Terrible
    12

    Resort305184
    Phoenix, AZ2 contributions
    1.0 of 5 bubbles
    Nov 2020 • Couples
    Wow! Where to start? This was such a bad experience from the very beginning cramped van ride smelling of cigarettes to the ending “champagne breakfast” in a dirt field. Our pilot was extremely rude and smelled like an ash tray and had a cigarette in his mouth at every opportunity. After picking us up at Starbucks and cramming 14 people into a stinky van, we arrived at our launch location. We then stood around for over an hour while the crew attempted to get their equipment to work. At one point, one of the guys left to go buy a spark plug for the fan needed to inflate the balloon. When we asked the pilot what was going on, he was defensive and started talking about him losing money. No apology for the delay or any kindness. They finally got the balloon filled and we crammed into 4 sections of the balloon, 3 people to each section, totally cramped and uncomfortable. I wasn’t even in the same section with my boyfriend! We then spent our time flying extremely low over housing developments by Power Ranch in Gilbert, at one point getting so low, we were sure we were going to land on someone’s roof. Very boring! We landed in a dirt field and the pilot gave us his story about ballooning and champagne, broke out a little table with a gross, dirty tablecloth, “cleaned” his hands with ether and then cut an apple right on the dirty table with his dirty hands (and no mask or gloves). He served some cheap bubbly garbage with juice and left us standing in the dirt while they packed up the balloon. I asked for “light” juice with my bubbly and he said I was ruining his drink and to make it myself. Then they couldn’t even get the basket back on their truck and needed guys from our party to help them. After we were back at Starbucks and were settling our bill, the pilot had the nerve to ASK for a tip for his crew as we were paying. We said no but thank you and didn’t get any response. Possibly one of the worst customer service experiences I have ever had!!!
    Written November 22, 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Torrie
    Phoenix, AZ1 contribution
    1.0 of 5 bubbles
    Sep 2020 • Couples
    My husband book the tour for my 50 birthday as a bucket list check off. We were told to arrive at 5:00 am we arrived at 4:50 am. Tour operators did not arrive until 5:20. After sitting almost 30 minutes we were told that we were not on the list of patrons. However I had a receipt with date and time of travel. We were asked to wait as we watched other patron load the vans for their hot air balloon adventures. We were left in the parking alone without our 290.00. Never had been so discouraged and disheartened on my birthday.

    Not only did we not attend the paid for event the patrons made the comment "oh trip advisor dumped another one on us". I was really made to feel terrible on what should have been a breathtaking day. Very poor communication between the third party, the company, and booking.

    The tour operator did apologize for the inconvenience but I have never been so hurt and disappointed in all my days.
    Written September 6, 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Gemsee
    1 contribution
    1.0 of 5 bubbles
    Mar 2023
    Super upset. I had a booking for Saturday March 18 at 5:50 am for the Sunrise Sonoran Desert Hot Air Balloon from Phoenix and followed all directions given on my voucher after booking online. I arrived at 5:20 am to ensure we would not be left behind for being late as stated in the voucher instructions because there is a no refund policy for consumer fault. I waited in my car for about 20 minutes and noticed no group gathering or anyone in connection to our hot air balloon ride by 5:40 am besides possibly a couple who looked equally confused. I made four separate phone calls to the number given on the voucher contact information and received no answer or a call back. I felt no other option but to leave at 6:20 am because it was obvious no one was going to show up and were were not to blame. I have received no email, phone call or text message for an explanation as to why there was a no show. I believe this is incredibly unprofessional and unacceptable. I emailed the email provided on the voucher asking for a full refund and expressing how upset I was. I have yet to receive a reply, an apology or a proper explanation as to why no one showed up. I disputed the charge with my bank and have luckily gotten my money back and a message from my bank claiming "returned due to bad weather." The condition is acceptable but I would've been glad to receive a message the day of cancellation instead of days later when that information is now useless. When booking I provided my phone number and email information which are ways they could've reached out to me but they never did. Overall, I recommend not to book with them as they lack professionalism and communication.
    Written March 21, 2023
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    You were sent a message canceling the flight the day before through your viator intersite message board the same place you received all the above details. As a vendor we depend on TripAdvisor/ viator to produce contact information for the customers. Unfortunately you clicked the don’t share option so we had absolutely no way to communicate with you other than the message board. Not very fair you destroy the reputation of Aerogelic Ballooning when this is of no fault of ours. How do you book direct? This would have never been a problem. Or even had you not clicked the don’t share option we would’ve had a phone number. Also, we never received a call from you that morning, therefore, you were obviously calling TripAdvisor we would appreciate you deleting this due to this being of no fault of ours
    Written March 23, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Mina V
    4 contributions
    1.0 of 5 bubbles
    Jun 2022
    The only reason I am not giving this place a one star is because of the views while we were in the air. This company is extremely unprofessional and disorganized. The first time we were supposed to go on the ride it got canceled due to the wind which is completely okay and understandable, safety first. We rescheduled to the following Sunday. We showed up 25 minutes early, the chaser van was a few minutes late. The pilot never showed up, not even a text or a phone call. We waited 30 minutes for the staff to figure out what to do since the pilot wasn’t answering. We’re talking to the staff they were telling us that it’s unlikely that this was to happen again and extremely rare. And that they were just going to tell the rest of the people there that he had a family emergency because people tend to take that better than someone just not showing up. I couldn’t believe what I was hearing. A girl that was supposed to be on the ride told them this was the second time that the pilot had not shown up. We all stated that it’s extremely unprofessional and that most of us drove at least 30+ minutes out to be here. For us personally it was (45 min of a drive each way.) We were told to call the office at eight and reschedule. If I knew what my experience would’ve been like I honestly would’ve just gotten my money back.
    Written July 7, 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    So I am the pilot that didn’t show up. I was with my wife in the emergency room. I’m am sorry I was late getting out of the room so I could call the passengers. I am sorry that I ruined your morning. I know I must have ruined a special occasion due to her emergency. Anyways if there is anything we can do to fix this terribly unprofessional situation please let us know
    Written July 8, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    db4fish
    Rochester, MN13 contributions
    5.0 of 5 bubbles
    Beautiful sunrise views, we rode in a large basket making for a comfortable ride. It was fun and interesting to watch them unpack & inflate, and deflate & repack the balloon as well— much quicker/smoother than I’d anticipated! We’d had this on our bucket list and we’re so glad to have done it! Word of warning: you have to be mobile enough to easily climb in and out of the basket (no step stools, etc). The crew works for tips so be generous!
    Written April 14, 2023
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Sisi
    2 contributions
    2.0 of 5 bubbles
    Oct 2022 • Family
    Way too crowded on the hot air balloon. Should be max 16 people (even that’s a lot) we could barely turn our bodies to look in different directions. We had 21 people on one hot air balloon. Also way too long of a trip. If we aren’t seeing something different 45 minutes is way too long, 20 would be fine if it’s not gonna go further and show us a different area. Standing there and looking at the same view… Also would like to be offered the inclusions I paid for. We did not get offered fresh fruit or champagne. We got denied by one person and an excuse from another as to why we didn’t get what we paid for. He was very rude when I asked for it and had a disrespectful attitude. Not sure why but there’s no excuse.
    Written October 15, 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    I am sorry that the wind was so cold you didn’t feel like we went far enough. Next time I’ll do better. I asked for your family members turning down the option of champagne and fruit perhaps you want to have a talk with them. In the meantime we are very sorry it did not meet your expectations we hope you give us another try to show you a better experience. Just call us direct and explain your expectations and we will perform
    Written October 15, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Andrea D
    2 contributions
    1.0 of 5 bubbles
    May 2022 • Friends
    This organization Unreliable and unprofessional. I was looking forward to the sunrise ballon ride coming from a far. I received a confirmation text the day before of my tickets and showed up to my schedule time. However, once I arrived to the destination, I went to check my emails to get my tickets and said it was canceled. We thought it was unprofessional because We saw many passengers still in process of attending, while we had to wake up early for a sunrise setting and come from afar, just for them to cancel through email just a few hours before our s scheduled time.
    Written May 29, 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Only cancelations in weeks was this this Sunday, whom were canceled several days before…? We also called the number given and emailed. So, I don’t understand…? We were also there at the meeting location. You could have come talk to us as well. This doesn’t make any sense….? Unless maybe Viator canceled you for some reason; or maybe writing a review on the wrong company. Wish we could get more details to help with this.
    Written June 1, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Joshua T
    2 contributions
    5.0 of 5 bubbles
    Jun 2024 • Friends
    Yesterday's sunrise flight was awesome! Shane (our pilot) reminds me of a laid back Army Sgt. with the sarcasm and sharp wit to boot. To be honest I don't blame him for getting annoyed. He explained the landing instructions three times and the women on our flight just kept talking. It's disrespectful. Pay attention to what your pilot has to tell you because it's information that could prevent injuries or possibly save your life? Common Sense? Was he rude about addressing it? Sure. But only after she asked him to explain his instructions a fourth time. Could he polish up on his rebuttal or maybe elect not to say anything to rude, disrespectful, or possibly stupid people...sure. I thought he was funny and pretty considerate of where he was piloting the balloon. Shane made sure to fly in areas that allowed for better pictures etc. I appreciate he is straightforward and I don't blame him for not wanting to tolerate disrespectful people.
    Written June 4, 2024
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    A K
    Waterloo4 contributions
    4.0 of 5 bubbles
    Mar 2024 • Family
    It was a rough start due to some mechanical issues, but they were able to over come that and resolve the issue. Once we were in the air Shane did a great job explaining what we were seeing. We also were in the air longer than the other balloons and changed elevations through the valley.
    Written March 14, 2024
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Aleena Luisier
    California71 contributions
    5.0 of 5 bubbles
    Feb 2020
    Very friendly and professional crew! I was a little nervous before the trip as this was my first time ballooning, but I felt so safe flying with these guys. It was a much calmer flight than I imagined it would be, the views were incredible and our pilot and fellow passengers were a hoot to ride with. I highly recommend this experience with Aerogelic!
    Written February 12, 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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    Sunrise Sonoran Desert Hot Air Balloon Ride from Phoenix provided by Aerogelic Ballooning

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