My family of 7 enjoyed our recent trip to HCM, Da Nanang and Hoi An with the package tours organized by The Terrible Tour Guide Travel. The tour guides were very professional, knowledgeable and polite. Even the drivers were very careful on the road, despite the very heavy traffic in HCM. Kudos to all of them. AAAA++++ rating.

Thanks for the trekking tour. We had great time and the guide was great. 1 thing to feed back: it will be good if your thing to bring lists to include headlights.

We had great time in Ninh Binh! Our tour guide Johnny Chi was incredibly informative and friendly! Boat trip was the highlight and we highly recommend it.

It was our first time in Vietnam and we decided to use The Terrible Tour Guide Travel. We can only say good things about our amazing experience. The trip took 15 days visiting places like, Hanoi, Ninh Binh, Sapa Ha Giang and Halong Bay. For all pleaces we had a guide speaking English, very helpful, kind funny and with a lot of experience and knowledge about all places we visited. Everything was very well-organized. Thank you very much for this unforgettable experience.

We are very happy with the arrangement of our trip especially the hotel stay and also our guide. Overall our group have a very enjoyable and memorable holiday thanks you guys for the lovely gift.

We did the 3 days 2 night2 Ba Be trip in September and we highly recommend it. It's an amazing place & everything was perfect. Delicious food, comfortable transport, lovely accommodation & incredibly friendly guide Chi. Thank you so much for a wonderful experience!

We have booked a 8 day tour from USA to visit Hanoi, Ninh Binh, Sapa and Cao Bang. The company offered the best plan to make each of our day memorable. The plan was carefully executed by joey with his prompt on-ground to make out trip seamless. All the detailed trip plan was ran smoothly with great coordination to avoid any mishaps. On-time cab delivery anh great accommodations were offered to make the trip enjoyable. We have enjoyed every day and each destination thanks to the beautiful country, peaceful culture and friendly people. We highly recommend Chi as your tour guide in Vietnam for their personalized assistance and value-driven approach.

The itinerary couldn't be further from the experience we had. Our guide, the manager in Sapa and manager in Hanoi all had different understanding of their own itinerary which they sent to us prior to our hike. Management needs to update the 3D2N itinerary, be specific about the distance and elevation gain needed to cover in the time so customers know what to expect and care for customers' safety. We would NOT recommend this trek and the company because of our experience. There were 7 of us who signed up for this tour. From the start, we were told to meet at this shady area (see picture). On the first night, we stayed at a hut that was not only exposed to the outside elements (see picture) which left us freezing, 7 of us were expected to squeeze at the top in a very small area. As a result, 2 of my friends slept on the floor instead and this left us with a restless night. After we were told to rest, our guide and the porters also started a fire nearby and talked loudly, leaving smoke wafting into our sleeping area and this also woke us up several times. On the second day, we ended up trekking for 12 hours straight with only a 30 mins lunch break in between. We had bread with luncheon meat and some veggies and an egg each for lunch which proved insufficient for the energy we had to exert on this day. Our guide Sue was very friendly but didn't speak good english, making it hard to communicate. He was also unable to provide accurate estimate of distances or time to next checkpoint and was constantly changing instructions / the itinerary as we went along. Our guide mentioned to us that we had 3 options: - Stay at the lunch point but not have access to water or food, so we had no choice but to continue up to the cable car station - Reach base camp but that means reaching the summit (3,100M) and climbing back down to 2,700M - Hit the summit before 6pm and camp at cable car area We settled with option 3 without knowing the full extent of what was expected of us. At the time, it seemed like the best option. When we reached the summit, it was 6pm and it was very dark and cold. Our guide found out that we were not allowed to sleep overnight at the temple or cable car area as we did not have a permit and suggested we trek down to another area. However an hour ago when we asked him if it was allowed for us to camp there he said no. We were confused and frustrated with the situation at this point and just wanted to seek shelter after being left in the cold for over 40 minutes. We were also not comfortable to trek in the dark as we were exhausted beyond our limits and did not want to risk our lives. We had to call the manager Joey (who was not very helpful and emphathetic to us in that situation) and the Singapore embassy as we ran out of options and were slowly freezing to death. Eventually after close to 1.5 hours they managed to get us permission to sleep at the cable car area. When we shared our concerns with manager Joey, he was very unsympathetic and did not care about our safety or health, he even mentioned that we were unfit and slow, even though we managed to hit all the checkpoints in the given time. Even our tour guide was tired, and he said he has done this 3D2N trek ~100 times. Basically the overall experience felt like a "you die, your problem". We were hoping that Joey could help turn this negative experience around but his response towards our experience said it all – The company doesn't care about you. Had we known the trek was as such, we wouldn't have signed up for this experience and felt mislead into paying for this.

I met Joey on one of the travel groups in facebook. He is very kind and professional organising everything, always ready to answer any question on whatsapp. He assisted us with the recommendation letter to get VOA and we also got transfers that he arranged for us. The most amazing experience was the food walking tour in Hanoi with Benjamin. He took us to every single spot to eat the most delicious food and also share his knowledge not only about food but history. It was like going out with a friend. We really enjoyed the experience. We ended up the evening having a drink at the train street and it was fantastic. Joey runs his travel agency very professionally, he is trustable and We cannot wait to go back to Vietnam and do some hikes with him. Next time I promise to take the present and not forgetting it at home dear Joey! All the best and keep going! Sorry I took forever to write my review!

We had a great experience with this travel agent when we used their service to obtain an invitation letter for a Chinese passport holder. The agent was always quick to respond, and their service was both fast and reliable. We also booked a Halong Bay tour with them, which turned out to be fantastic! We would definitely recommend this travel agent to anyone, not only for their exceptional service, but also for their ability to provide an excellent travel experience. If you're planning a trip to Vietnam, be sure to reach out to this friendly and reliable travel agent!

I got lot of problems with my visa application and i met the guy on facebook his name is Hoàng Minh Tung and he helped me out thank you for your service I really appreciate it

Joey helped me today with travel arrangements and his customer service was amazing! I highly recommend 🤩🤩🤩

What an adventure! Beautiful scenery for literally hundreds of kilometers, genuine local experiences of food and homestays. Everything was well organized by Joey before our arrival and along the way, our INCREDIBLE (not Terrible lol) tour guide Johnny aka Chiiii was simply amazing. It was a real pleasure to have met him and spent this time under his care. Chi was funny, informative, energetic, knew when to chat and when to give us quiet time to relax. He spoke English very well, so we were able to connect as friends. His restaurant choices were on point and we always ate fresh, delicious, truly local food. At the very least, we came away with a good friend in Chi. Thank you Chi, we really appreciate your company for those 3 days; you made our journey enjoyable and authentic. We wish you all the very best. Our vehicle was very comfortable for the long journey, and honestly, the real MVP of this tour was our driver, Long. It’s a very challenging drive through the mountains, and Long handled it like a champion driving safely and comfortably for us to sleep at times and be relaxed. He has good wifi in the car as well. Thank you Long for taking us safely! If you’re considering this tour, expect to be on the road for about 24hrs +/- in total over the 3 days. It was quite tiring at times, especially the 2nd afternoon as we did not expect a 6 hour drive to the homestay that evening. It’s the only point I would say that was missed in the planning stage. We would have liked to know the length of the long journeys over the days. So come prepared and be sure to take enough rest stops. It makes all the difference. The Nguom Ngao cave (the new extended route) and Ba Be lake were our highlights which made this tour worth it. The cave was extraordinary, you just have to see it to believe it. At first I was not interested in the caves. We did this tour to see Ban Gioc waterfall, which unfortunately was not very impressive since the water flow was quite low. So pay attention to the season you visit in. Then Ba Be Lake was a splendor! Possibly the best part for me. A private boat ride through the rivers and stopping a massive cave which the river passes through. Ah it felt like we were in a movie. Amazing experience deep in nature, it offered an opportunity to relax and soak it all in. Overall, we had a personalized, unique, enjoyable and memorable experience. The price is also better than most other commercial tours. Thank you Joey and the Terrible Tour Guide team for helping us to enjoy our adventure to the amazing North of Vietnam. We are definitely visiting Vietnam again and will certainly arrange another tour with you! All the best!

Joe planned our Mt. Fansipan trek smoothly! He arranged the perfect guide for us, booked the bus ticket for us, even let us leave our extra bags at their office while we are at the trek. Even helped us with our other concerns while we were in Sapa! Highly recommended! 🙂

This is the second time that I booked a tour with Joey. It was a wonderful experience! Everything was well-arranged and hassle-free. My experience in Halong Bay was great! It's my first time in this UNESCO World Heritage Site and it was definitely worth to spend 3 days. I recommend Joey's Terrible Tour as he is dedicated, quick in response, and he ensures that we have the best experience!