Ketchikan was beautiful. It is well worth seeing the peace and serenity that surrounds such a place, which makes everything else seem so small.

Shane, a local, was our guide, he knew where to go and was very informative about Ketchikan and the surrounding area. Although the weather was miserable we were still able to see the salmon ladder, eagles and we had a stop at a waterfall. However the highlight was being taken to a small river and watch 2 bears feed on the countless salmon. We were on a cruise and tours to see bears in the wild were far more expensive and I imagine not as good. So, totally enjoyed this tour it was one of the highlights of our cruise. Thanks Shane.

We were reserved on a tour with Shane at Seaside Tours for September 1st at 10:30 am from our Celebrity Summit cruise (4 persons - $280) after reading some very positive reviews. The tour guide (Shane) was 45 minutes late when he showed up and announced that he did not have enough drivers to fill the reservations. He was frustrated and tried being apologetic and then attempted to try to get us on an another company’s tour that was not leaving for yet another 45 minutes. The tour was approx 2 1/2 hours long and we needed to be back onboard by 3:00 pm. We knew that this timing wouldn’t work for our group and Shane then asked if we just wanted a refund instead for the $280 that was prepaid for the tour. I have to date contacted this company by email and text 4 times and they have not had the courtesy to respond to my request in any way. Seaside Tours does not have reputable business practices and I would take my business and reservations elsewhere.

I should have known better. On September 2nd, I booked the All-In-One tour for Ketchikan on October 4th directly from Seaside Tours' website. The website clearly stated that children under 6 were free, yet I was charged $15 for my two toddlers. When I contacted Shane to address the discrepancy, he promised to look into it. On September 8th, I informed Shane that two adults would no longer be joining the tour and requested a credit for their portion of the payment. However, my subsequent requests for a refund for the two adults and one child who couldn't make the tour and the original charge for the under six kids were met with complete silence. Then, on October 3rd, we received news that our ship wouldn't be docking due to weather. I immediately informed Shane, but again, there was no response. I've never felt compelled to write a negative review, but Seaside Tours' lack of integrity has left me with no choice. I urge anyone considering booking with them to proceed with extreme caution.

The guide was very good and experience in the areas. We saw lots of salmons & black bears. He was very good to accommodate our needs, especially we had kids.

Took a great tour with this outfit on our Alaskan Cruise with Princess. Ketchikan is such a delightful and attarctive little town with so much history of the old mining activities of Alaska. Their day tour gave us a great snippet of what the area had to offer. It was incredibly wonderful and the family loved it, away from the cruise madness and into a bit of Alaskan wilderness.

Very knowledgeable local giving the tour. Told us about the city, life here, social/economic. Told us lot’s about the natives and totem poles. Did his best to find bears for us but they did not want to come out!

I don't write reviews, but for this one had to. Shane is a local who grew up in Ketchikan and knows his stuff. The tour takes you to the standard places and some places that others don't. Shane knows Ketchikan and spends time talking about the town, his growing up, and the people. While we were at the salmon refinery I overheard one of the other guides telling stories of how a whale kissed him and his "captain". Then Shane yells "BEAR" and the other guide is still talking about his "captain". If you are interested in learning about Ketchikan, Shane is your guy. Thank you Shane for the wonderful experience.

Look no further! Shane is your tour guide, period! What a way to make our tour super entertaining, with a wealth of knowledge of Ketchikan, and taking you to the right spots to get the best glimpse of Ketchikan in the shortest amount of time! We almost didn’t see a bear 🐻, but Shane was persistent and got us a bear within the last 45 minutes of the tour. It was absolutely amazing! Oh, and for the right price too ! Thank you Shane, we will never forget this experience and will be back !

Our guide was fantastic and we had a nice time. It was a shame that the van smelled so strongly of cigarettes that we all felt ill.

The guide (Shane) was very informative. We liked that he was a resident of the area and could speak from experience. Since we weren't able to see any bears at Rotary Beach because the tide was up so high, he was able to find a special spot where we were able to spot a couple of bears. There was no rush at any of the spots. He let us stay as long as we wanted.

My sister and I went on a cruise together and booked this tour together. Our tour was on a Friday but I accidentally booked mine for the day before and did not realize it until I checked my ticket the day before the tour. So, we went to the tour meeting place the day of and explained to the manager, Shane, what had happened and asked if I could go with my sister since I had already paid $95 for the tour. Shane told me no because I was a ‘no show’ the day before and I would have to pay for another ticket if I wanted to go. My sister and I both tried to explain what happened but Shane still would not let me go (the tour was not full that day either and he had plenty of room in the van). I didn’t want my sister to go alone so I paid an additional $70 (in cash, wouldn’t take a credit card) to take the tour with my sister. The tour itself was okay but not worth the money or hassle I had to pay. I think the whole situation was handled poorly by Shane. You would think they would want to to accommodate their paying customers and keep families together but this was not the case. I would not recommend this tour.

We were picked up at the meeting site 45 minutes late. We didn't see any bears, but did see seals and salmon. Saxman Village was very interesting.

The views were amazing and the tour director made sure to keep us entertained and informed about the Ketchikan sightings.

It’s interesting to see the adaptations cities and town make after transitioning from their ‘boom and bust’ periods. Long live experienced tour guides like Shane.