Advise your preferred Xi'an trip schedule with your full name and passport number upon booking. You can choose either Shanghai city departure or from outskirt area, such as Pudong airport based on your needs.
Once the booking is made, your local operator will re-confirm with your train ticket schedule, and your friendly private driver will pick you up at your hotel lobby in Shanghai city on the travel date.
Please note that your driver only knows basic English, but he/she knows exactly where to take you to go. If any questions, you can contact the local operator for assistance by using the driver's mobile phone.